Apple offers to replace faulty iPhone 5 sleep buttons | iLounge News

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Apple offers to replace faulty iPhone 5 sleep buttons

Apple is offering to replace faulty sleep/wake buttons on qualifying iPhone 5 units. The company has set up a website for the replacement process, noting that models manufactured through March 2013 may have an issue where the sleep/wake button stops working or works intermittently. Users with faulty buttons can type in their iPhone 5 serial numbers on the site to see if they qualify for replacements. The replacement program is already available in the U.S. and Canada; it will become available in other countries on Friday, May 2.

Additionally, 9to5Mac is reporting that customers who make a Genius Bar appointment for the issue have the option of trading in their device, which could net up to $350 — $80 more than what Apple is offering for non-affected devices. It’s noted that Apple employees “have been instructed not to present this option” unless a customer specifically asks about upgrading to a new phone.

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Comments

1

Just took mine back to a Apple Store.  If it is under APPLECARE you get a new phone on the spot.  Not under Warr, it gets sent out.

Posted by Rick on April 29, 2014 at 10:25 AM (CDT)

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