Apple removing iPhone 4 discussions mentioning Consumer Reports | iLounge News

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Apple removing iPhone 4 discussions mentioning Consumer Reports

Apple has been removing any threads on its support forums mentioning Consumer Reports’ post from yesterday, claiming that it couldn’t recommend the iPhone 4 due to reception concerns. TUAW reports that Apple has removed at least six such discussions, one of which is still available in cached form from Bing. As the report notes, this is hardly the first time Apple has been caught removing unfavorable threads from its support forums, but it does reflect poorly on the company as it attempts to deal with the iPhone 4 antenna debacle.

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Comments

1

Could it be that one has to pay to see the full review?  You know, the one that scores the iPhone 4 higher than competitors?

Posted by Gary on July 13, 2010 at 2:16 PM (CDT)

2

Just more evidence of a completely uncaring company.  The longer this gets dragged out, the worse Apple looks.  You just have to wonder how long it will take before the blind Apple followers start to “see”.

Posted by Earldom in Los Angeles, CA on July 13, 2010 at 2:40 PM (CDT)

3

iPhone 4 has reception issues??

Posted by VULTR3 on July 13, 2010 at 2:44 PM (CDT)

4

@VULTR3, Yes, It’s called AT&T.

Posted by Brianbobcat on July 13, 2010 at 3:08 PM (CDT)

5

What a shame? Don’t hide from you mistakes fix them.

Posted by gjadkins on July 13, 2010 at 3:20 PM (CDT)

6

LMFAO… people act like this is something new.  Apple has always practiced removing discussions which bath them in any sort of unfavorable light.  I myself have personally had apple delete threads which I have started over various things, dating back to the iPod 5th generation with video.  My point is dont start acting like this is something new.  If you have been hanging around Apple for a bit you should already be familiar with their modus operandi.

Posted by Miles PO on July 13, 2010 at 3:30 PM (CDT)

7

Not to defend Apple on the reception debacle, but their forum is theirs and its intent is for users to seek out help from others. Unlike many other forums, the Apple forum is strictly business and not intended for discussion about current events or complaining about things which fellow users cannot assist with.

There are plenty of other forums (including this one) where such topics are allowed, and I see no reason that Apple should host discussions which fall outside the scope of their forum. There is no shame in Apple wanting to keep their useer-to-user forum focused on what it was intended for. If you want help, great—post a question. If you want to rant or discuss what a 3rd party is saying about an Apple product—go somewhere else.

Posted by rockmyplimsoul on July 13, 2010 at 5:45 PM (CDT)

8

@Miles, yup. I’ve been using Apple products since the 80s and following them as subject of interest since the early 90s (remember taking part in an online chat Q&A with Guy Kawasaki on Compuserve over dial-up on a Mac Quadra!). I stopped seeing them through rose colored glasses a long time ago.

What Apple has is a great marketing team and a cynicism worthy of a great dictator. They’ll act like nothing is wrong, they’ll squash discussion, and they’ll act outraged when they inevitably have to settle (peanuts) on the lawsuits, and they’ll go on because they know the truth: Their business model depends upon the shallowness of the human race. For every customer who gets fed up and switches products, there’s another one waiting to come aboard who doesn’t pay enough attention to details to know diddly about whatever the last thing Apple f’d up was, only what they know from that awesome marketing team and the glowing praise from those still part of the fruit cult.

Posted by Code Monkey in Midstate New York on July 13, 2010 at 5:52 PM (CDT)

9

What Apple does is not right in IMHO there should be open communication about the issue explaning what it is how one is affected and what there intended solution will be. But public pressure will make them move…

I like my iPhone 3GS. All iPhones have been steady improvements over there predecessor. If iPhone 4 is better i get one - if not - i skip this version of iPhone and wait for its sucessor. I am still bound for another 18 Month on t-mobile here in germany.

Also let’s just remeber that Apple news bring lots of hits to the pages of news and blogger websites. So this is getting cooked very hot.

Posted by Christian on July 14, 2010 at 7:00 AM (CDT)

10

I like my Apple products. I like the Apple business model. Since I switched, my computing/communicating life has generally been easier. But I do not understand this decision. The iPhone 4 has a flaw. Whoopee! Admit it. Give bumpers to those that ask for them (I..and many others…will not, as we have already gotten better 3rd party cases). It is a small price to pay to “make it right” with millions of loyal customers. If the issue can be fixed with a software update (doubtful), then get it fixed. If it is hardware, give away those bumpers and make sure the units coming off the line have been corrected. None of these corrective scenarios is expensive. But this garbage stance is hurting your credibility.

I point back to Nintendo with the initial release of the Wii. The little strap on the remote was faulty. People were busting their TVs. Nintendo offered replacement straps AND started to include silicon covers as well. This was more than was necessary. And the Wii users were thrilled with the effort. No harm, no foul. Apple can take it’s lead from Nintendo here. They already showed how to do it right.

Posted by Mitch on July 14, 2010 at 12:20 PM (CDT)

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