News
Apple reports iPod mini audio problems “extremely small”
The Mac Observer reports that in yesterday’s Q2 earnings report conference call, Tim Cook, Apple’s Executive Vice President of Worldwide Sales and Operations, said the number of reported cases of audio problems is “extremely small.” Cook also said, “We’re highly confident with the (iPod) minis that we’re shipping,” Mr. Cook said. “We’ve seen some of those reports. They’re isolated online reports. We’re investigating those because we want to very much understand those. But I would tell you that the number of complaints that we’ve had from customers through AppleCare tech support is extremely small. However, anyone that is listening to the (conference) call that has a problem, please call the AppleCare because we want to take care of the issue.”
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1
The good thing is that Apple is aware of the problem, and it looks like they are trying to remedy the situation…small or not. If you are experiencing those problems…call AppleCare!!!
Posted by Asian_N02 on April 15, 2004 at 8:34 AM (PDT)
2
I would expect this forum to be a lot more popular. Oh wait, nothing to compain about here.
Posted by Wolf on April 16, 2004 at 8:37 AM (PDT)
3
Went to the apple store in the mall yesterday. Marched right up to their mini demo display and they had one of each color.
I could make each and every one of their demo minis “crackle” through the head phones by attempting to twist the mini case.
Want to duplicate it yourself? Take a mini in both hands, on at either end. With one hand, try to twist the mini clockwise while twisting with the other hand in the opposite direction. Crackle.
Granted, it takes a bit of torque to make it happen, but still, it is an inherent design flaw.
Posted by catgut on April 19, 2004 at 5:43 AM (PDT)
4
I was at an Apple store yesterday (unsuccessfully) trying to pick up an iPod mini and the display mini made the crackling noise without any user intervention at all. I walked up to the display and heard the noise, looked down and there the mini was screeching away. I started thinking that maybe it was just because it was a display copy and had been treated more roughly than the average mini, but then thought that someone constantly using one on the go would probably put even more stress on the thing. I am now wondering whether to just go for the 15GB version since a) there are no iPod minis to be found anywhere right now and b) I really don’t ever want to go through the customer support experience I had at Christmas time when a 40GB iPod was shipped to me with a bad battery.
Posted by Steve Henry on April 19, 2004 at 8:10 AM (PDT)
5
“Granted, it takes a bit of torque to make it happen, but still, it is an inherent design flaw.”
Blimey catgut, this is weird.
I tried this with my laptop. With one hand, I twisted it clockwise while twisting with the other hand in the opposite direction. Guess what? The screen cracked! Granted, it took a bit of torque to make it happen, but still, it is an inherent design flaw…..........
Posted by badger on April 20, 2004 at 6:09 AM (PDT)
6
Badger,
Don’t be a tool. The ipods are supposedly designed and marketed to live in pockets/hang out on belts/sit on your arm. They’d should handle physical stress a lot better than a laptop. Applying pressure to a one piece 2” metal case is not the same as tweaking a flimsy laptop screen.
If you want to take the analogy to your laptop, a better one would be if resting your hands on the keyboard caused the LCD screen connector to lose contact.
Posted by catgut on April 26, 2004 at 8:08 AM (PDT)
7
i’m just freaking out cuz i just bought an ipod mini from baltimore off ebay, and i’m from Canada…there are no appl stores here…thereore if that flipping noise.static starts i think i might have to drown myself…i spent my birthday money on that thing…lmao
Posted by Jonathan on May 23, 2004 at 10:43 PM (PDT)