Apple Store error credits extra free iPhone 4 cases | iLounge News

Apple Store error credits extra free iPhone 4 cases

Immediately following Apple’s launch of the iPhone 4 Case Program, a case giveaway designed to reduce reception-related issues traced to the iPhone 4’s external antenna, iLounge editors discovered two billing-related errors that appear to enable some users to receive more than the correct number of free cases or refunds due. The first error appears to enable a user who ordered a Bumper case from Apple to simultaneously receive an automated refund and still be eligible for a free case using the iPhone 4 Case Program application. Separately, iLounge has discovered that a single person’s order for multiple Bumper cases led to the receipt of multiple refunds—while still remaining eligible for a free case through the application. As a result, one of our editors has already received credits and order confirmations for three cases. It’s unclear whether this is due to a lack of cross-checking the Apple IDs used to register for free cases with past iPhone 4 Bumper case orders, or quiet but intentional over-generosity on Apple’s part. We have contacted Apple to notify it of the errors and obtain a comment, and will update this article if and when we receive a response.

Related Stories



I have not received my refund notification yet, but I am expecting one. I bought a bumper on the day of purchase (because the apple store at 57th and 5th in NYC did not have any other cases)

Although I just ordered a new case through the app. Do you think this will nullify my refund?

Better not! ;-)

Posted by Joel on July 23, 2010 at 2:46 PM (CDT)


Looks like I did get a refund via credit card. And I have a new case ordered through the app.

It’s appreciated.

Posted by Joel on July 23, 2010 at 3:01 PM (CDT)


Apple may be acommodating customers with multiple iPhones. I have 3 iPhone 4s in my name. They were purchased as part of an ATT family plan. I purchased 2 bumpers which Apple has refunded and I plan to get a free case for the 3rd phone. Since bumpers only fit iPhones, Apple may be refunding all purchased prior to the announcement.

Posted by Jim on July 23, 2010 at 6:31 PM (CDT)


Actually that would be even. If you bought just the phone they give you a case, yet you have spent $.00. On the other hand you buy a bumper they owe you a refund, because you have spent money, but they owe you a bumper, because you bought ab iPhone. Tell me if I’m wrong…

Posted by gmann21133 on July 24, 2010 at 8:09 PM (CDT)


@gmann2133 You’re wrong. Supposedly you’re entitled to 1 bumper/case per iPhone 4. In that scenario, you got 2 cases/bumpers for per iPhone. I myself got refunded for the Apple Bumper but I was also able to order a free case using the iPhone Case app. Whoopee!

Posted by Benjamin on July 26, 2010 at 7:35 PM (CDT)

Subscribe to iLounge Weekly

Sign up for the iLounge Weekly Newsletter

iLounge is an independent resource for all things iPod, iPhone, iPad, and beyond.
iPod, iPhone, iPad, iTunes, Apple TV, Mac, and the Apple logo are trademarks of Apple Inc.
iLounge is © 2001 - 2019 iLounge, Inc. All Rights Reserved. Terms of Use | Privacy Policy