News
Apple tops 2011 J.D. Power smartphone satisfaction ratings
By Charles Starrett
Contributing Editor
Published: Friday, March 18, 2011
News Categories: Apple, iPhone
Apple has ranked highest among manufacturers of smartphones in customer satisfaction, according to the J.D. Power and Associates 2011 U.S. Wireless Smartphone Customer Satisfaction Study—Volume 1. According to a press release from J.D. Power, Apple received a satisfaction score of 795 and performed particularly well in the areas of ease of operation, operating system, features and physical design. Apple was followed in the rankings by Motorola, with a score of 763, and HTC, with a score of 762. Notably, this is the fifth consecutive time Apple has topped J.D. Power’s smartphone satisfaction ratings.
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