Apple’s dead pixel policy revealed in leaked doc?

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Apple’s dead pixel policy revealed in leaked doc?

A supposed Apple internal document outlining the company’s procedures for replacement of devices with dead or abnormal pixels has appeared online. According to the document, a screenshot of which was posted by the Boy Genius Report, it is Apple’s policy to replace any iPod or iPhone with one or more bad pixels—referred to in the document as “pixel anomalies”—and any iPad with three or more problematic pixels. The document also lists procedures for other screen sizes ranging from 11.6 inches to 30 inches, and notes that while employees may offer a replacement unit to customers whose devices have what is considered to be an “acceptable” number of anomalies, the replacement product may have just as many if not more while still remaining within Apple’s acceptable range; the customer will not receive a second replacement device under those circumstances.

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Comments

1

Hmm, on second glance, it’s been updated.

So people with one or two stuck/dead pixels on their iPads are SOL? That’s a bummer… I wouldn’t be happy if that happened to me.

Posted by Kloan in Toronto, ON on November 3, 2010 at 2:09 PM (PST)

2

I had ONE dead pixel in my iPad a couple of months ago. Took it to the Apple store and they gave me a brand new iPad on the spot. No questions, no hassles.

Posted by Kat on November 3, 2010 at 2:15 PM (PST)

3

Of all the iOS devices I own, support, and otherwise see, I’ve never seen one with a single bad pixel, let alone many.
Same goes for all the Apple displays I have/support.
No doubt some get out, but if you want to see a product that this was awful on, look no further than the SONY PSP. May no longer be an issue, but when those came out, everyone was peaved.

Posted by sb on November 3, 2010 at 4:28 PM (PST)

4

lol, the PSP was the WORST! Man, it was next to impossible to find one without at least a couple. I went through 5 or 6 before I gave up.

Posted by Kloan in Toronto, ON on November 3, 2010 at 7:22 PM (PST)

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