News
AT&T cuts off online iPhone sales in NYC (updated)
By Charles Starrett
Contributing Editor
Published: Monday, December 28, 2009
News Categories: iPhone
AT&T has abruptly ceased online iPhone sales to customers in the New York City area without explanation. The Consumerist reports that a NYC-based reader alerted them to the issue after receiving a message from the AT&T site that the iPhone was unavailable. Later checks found that no zip code in New York City, or in the suburbs of Westchester County or northern New Jersey, would allow for an online iPhone purchase, either. The site contacted AT&T Customer Service via online chat to ask about the issue, and was told that “the phone is not offered to you because New York is not ready for the iPhone. You don’t have enough towers to handle the phone.” In a written statement, AT&T spokesman Fletcher Cook was not as forthcoming, saying only that the company “periodically modify our promotions and distribution channels.” The iPhone remains available through AT&T and Apple Retail stores throughout the city.
Update: AT&T is resuming online iPhone sales in NYC, according to the AP.
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1
AT&T must be a student of the “Tiger Woods” school of damage control. Going into a prevent-defense and not acknowledging the issues with the network is not a long term strategy that is worthy of customer confidence.
Posted by Charles Farley on December 28, 2009 at 7:05 AM (PST)
2
So they abruptly halted the sale of their best selling product in one of the largest cities on the planet that has long standing issues with a poor network infrastructure and then didn’t give an explanation. . . A+ AT&T.
Posted by Greg K. on December 28, 2009 at 4:04 PM (PST)