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AT&T error leaving iPad 3G owners with no data

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By Charles Starrett

Contributing Editor
Published: Wednesday, May 5, 2010
News Categories: iPad

A number of iPad with Wi-Fi + 3G owners are reporting an AT&T error that leaves their devices without access to cellular data. According to an Apple Support discussion thread, affected users are seeing a message that states, “AT&T is unable to process your request. We apologize for any inconvenience. Please try again later (Q5033)” during the cellular data account signup process. The issue appears to involve the data/billing information not being received by AT&T, and therefore not being attached to the account. Based on user responses from the thread, those users dealing with the issue need to contact AT&T and have their ICCID number tied to the phone number assigned to their data account in order to get service; others have had success with replacing the iPad’s Micro-SIM card entirely. Even after successful activation, a number of users report receiving the same error when attempting to view their account information on the device, but in those cases, the data connectivity is working.

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What AT&T is having problems? Surprise surprise!!

Posted by Johnny L on May 5, 2010 at 11:02 AM (PDT)


Typical fail by AT&T. The worst part about this is that AT&T’s problems end up being the reason to avoid early adoption of solid Apple technologies. I look at this and go, “I’m just glad I’m waiting for the next generation of iPad, when AT&T (hopefully) has this worked out.”

Posted by Dave on May 5, 2010 at 11:19 AM (PDT)


Have wifi+3g and no problems with anything.  Just want work to have wifi. : )

Posted by railrunnerT68 on May 5, 2010 at 7:02 PM (PDT)


I hate to say it but technology and software changes so quickly these days, I would have to assume that 90% of the wifi problems we are hearing about are unfortunately user error.  Apple products are very easy to use, but there are a few features that actually require some knowledge to troubleshoot.
I still have the original iPhone so to me the 3G is great!
I think the faster processor on the iPad really helps too.

Posted by Curt remington on May 6, 2010 at 9:22 AM (PDT)



Posted by TOMAS on April 19, 2011 at 10:01 AM (PDT)

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