AT&T, Apple servers already buckling under iPhone 4 customer load? [updated x5] | iLounge News

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AT&T, Apple servers already buckling under iPhone 4 customer load? [updated x5]

Less than half an hour after the start of iPhone 4 pre-orders, the processing system used by Apple and AT&T to sign up new customers for iPhone data plans appears to be experiencing order-stopping technical issues. Though existing line orders for the iPhone 4 appeared to be working, attempts to use Apple’s “buyiphone.apple.com” pages to sign up for new service are stalling, producing an endlessly spinning gear with the message, “Please wait while we process your request,” and/or “session expired” notices claiming a timeout on the user’s side due to inactivity.

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It remains to be seen whether these ordering problems are merely a brief early hiccup, or a repeat of past AT&T account issues that marred past iPhone launches with extended service activation delays.

Update: Problems continue an hour and fifteen minutes after the start of pre-ordering and appear not to be limited to new customers, or even just U.S. customers. Unusual Apple Store errors are appearing when attempting to pre-order iPhone hardware from the United Kingdom, and readers with existing AT&T accounts are also reporting timeouts when attempting to order the iPhone 4 from Apple’s web site.

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Update 2: Nearly two hours into pre-ordering, the Apple Store’s prior timeout and spinning gear errors have now been joined by a generic “oops” error that appears when attempting to place the iPhone 4 in a cart for online ordering and at-home delivery. Apple currently appears to be falling back to a semi-working system that offers reservations for in-store pickups as an alternative to the still-problematic online ordering system.

Update 3: Apple has taken the Store offline in an apparent attempt to resolve the ordering problems. AT&T’s web site was, as of several minutes ago, processing iPhone 4 orders properly for existing customers but not yet taking orders from new customers. Like Apple, AT&T was accepting orders only for black iPhone 4 models without an option for white ones. As of now, AT&T’s site is down with a “currently doing maintenance” message.

Update 4: Both Apple’s and AT&T’s pre-order sites have returned. Reports from readers indicate that some AT&T iPhone 4 orders were abruptly cancelled for reasons unknown; we’d advise checking your e-mail account for cancellation notices in the event that you ordered from AT&T earlier this morning.

Update 5: Five hours after pre-orders started, both Apple’s and AT&T’s web sites are continuing to experience major service interruptions and order processing failures. We’ll update this story again when the problems are resolved.

« iPhone 4 Bumpers, Dock, Dock Adapters ship June 24 to July 2

iPhone 4, 8GB iPhone 3GS pre-orders open, minus white [updated] »

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Comments

1

OMG!  Not just new lines, but upgrades to existing lines are experiencing the dreaded spinning wheel and session timeouts!  Same old AT&T!

Posted by DG on June 15, 2010 at 1:41 AM (PDT)

2

Yea same here, I’m trying to pre-order but it continues to be unresponsive, it seems to be both for new and existing lines..

Posted by AP on June 15, 2010 at 2:00 AM (PDT)

3

Ayup, I’ve gotten to select my phone and put it in my cart, but then Session Timeout.

Seriously? Grrr.

Posted by EC on June 15, 2010 at 2:06 AM (PDT)

4

Apparently AT&T didn’t get the memo that the iPhone 4 was available for preorder today.  DISGRACE!

Posted by MSF on June 15, 2010 at 2:07 AM (PDT)

5

Good news is that even with all of the time outs, I was able to still reserve one for pick up at the local store. It showed the full retail price since it could not connect to AT & T, but I’m sure Apple will be able to verify eligibility onsite and provide the subsidized price.

Posted by Mark on June 15, 2010 at 2:10 AM (PDT)

6

Get through part of the way sometimes and then the defication hits the oscillator…I may give up and go back to bed….a few more minutes to try.

Posted by DG on June 15, 2010 at 2:38 AM (PDT)

7

My favorite is after hitting “Add to Cart” ...

...

...

...

“Oops!
An error occurred.”

Good thing I’m editing some photos, otherwise I wouldn’t even bother trying this in the background.

Posted by EC on June 15, 2010 at 2:44 AM (PDT)

8

Okay, well, that was a complete waste of time.

Once I chose to reserve it at the store instead of shipping it, the order/reservation went through immediately.

Try that instead, if you don’t mind going to the store.

Posted by EC on June 15, 2010 at 2:47 AM (PDT)

9

Seems to be working now, at least via the Apple Store.

Posted by DC on June 15, 2010 at 2:52 AM (PDT)

10

Well the apple online store seems to be completely down now…

Posted by JD on June 15, 2010 at 3:09 AM (PDT)

11

Up at 4:00am. It took over an hour to get through, but I persevered and ordered my iPhone 4. Boy, are they laughing at me in Cupertino!!! Are we nuts, or is the Apple marketing team so far superior than any other similar organization?? UP AT 4:00AM WAITING AN HOUR TO SEND THEM $300!!!!
(through AT&T website)

Posted by Bruce bernfeld on June 15, 2010 at 3:10 AM (PDT)

12

I actually can’t even get to the iphone 4.  I’m eligble for upgrade, but Iphone 4 isn’t an upgrade option for me - wtf?

Posted by Charlespsu on June 15, 2010 at 3:17 AM (PDT)

13

Wow what a joke this is for apple and I agree with you Bruce 100%, what the hell am I doing trying for 2 hours to send apple $300. Is this Apples first ever launch or pre order? NO! you/d think they would be prepared and learn lession from the past.

This whole iPhone 4 is a mess. First someone leaves it in a bar, then network problems for Jobs, now this “Oops… an error has occured

Posted by MZ on June 15, 2010 at 3:24 AM (PDT)

14

Store is back up and guess what?

An error has occurred during your session. Please return to the Store Menu to continue shopping.

LMAO, Im done messing with apple for today.

Posted by MZ on June 15, 2010 at 3:32 AM (PDT)

15

Down… AGAIN!!! Both AT&T, AND Apple!!!

Posted by Dr Weevil on June 15, 2010 at 3:43 AM (PDT)

16

Ok, finally get through to preorder, finally get AT&T upgrade verification to work, select plans, ok great looks like it might work now {getting hopes up}, ok ship it to me and add to cart… FUUUUUUUUUUUUUUUUUUUUUUUU

Posted by JD on June 15, 2010 at 3:43 AM (PDT)

17

The store was down, then up. Then saw the spinning wheel, then was approved. Told to add to cart, then got an oops error message that happens also when using the sites search. So just waiting now…

Posted by Christopher on June 15, 2010 at 3:46 AM (PDT)

18

F’ing POS!!!!!!!!!!!!!!!!!!!!!!! Over 2 hours on apple.com & at&t.com and same errors!!!!!!!!!!!!

Posted by DenCimm on June 15, 2010 at 3:47 AM (PDT)

19

Apple store. Down. Again. AGAIN!

Posted by Dr Weevil on June 15, 2010 at 3:56 AM (PDT)

20

I upgraded both of my iphones perfect, no problems whatsoever on at&t website. I used them because I have a FAN Account and I am not supposed to have to pay the $18 upgrade charge.

32gb iPhone 4 - $299.00
Tax       - $ 20.18
Overnite Fedex- $ Free

Total: 319.98 x2 phones!!!
9 days until release date…the wait is going to kill me.

Posted by Troy B on June 15, 2010 at 5:05 AM (PDT)

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