Belkin caught soliciting paid product reviews, apologizes
Mike Bayard, a Business Development Representative for Belkin, was revealed to have solicited paid positive reviews for the company’s products on Amazon’s Mechanical Turk site, prompting a public apology from president Mark Reynoso. The original Amazon posting, which has since been removed—along with all possibly fraudulent reviews—promised $0.65 for each review. The reviews were to give as high a rating as possible, with instructions to “write as if you own the product and are using it,” and mark any negative reviews as “not helpful.” Following a Daily Background story exposing the Mechanical Turk posting, Belkin posted this response from Reynoso:
“Belkin has always held itself to the highest standards of corporate ethics and its employees to the highest standards of personal integrity. Similarly, we support our online user community in discussion and reviews of our products, whether the commentary is good or bad. So, it was with great surprise and dismay when we discovered that one of our employees may have posted a number of queries on the Amazon Mechanical Turk website inviting users to post positive reviews of Belkin products in exchange for payment.
Belkin does not participate in, nor does it endorse, unethical practices like this. We know that people look to online user reviews for unbiased opinions from fellow users and instances like this challenge the implicit trust that is placed in this interaction. We regard our responsibility to our user community as sacred, and we are extremely sorry that this happened.
We want to stress that this is an isolated incident and to re-instill trust with you, we have taken the following courses of action:
- We’ve acted swiftly to remove all associated postings from the Mechanical Turk system.
- We’re working closely with our online channel partners to ensure that any reviews that may have been placed due to these postings have been removed.
It’s also important to recognize that our retail partners had no knowledge of, or participation in, these postings.
Once again, we apologize for this occurrence, and we will work earnestly to regain the trust we have lost.
- Apple Watch Nike+ Edition coming Oct. 28, AirPods still ‘late October’
- Sonos speakers available on Apple’s online store today, in Apple Stores next month
- Apple also bringing W1 chip to new lineup of Beats headphones
- Apple’s new AirPods wireless earbuds set for October release, to cost $159
- Incipio acquires Griffin Technology
- Leaked photos appear to show Apple EarPods with Lightning connector
- Apple releases iOS 10.1, tvOS 10.0.1, watchOS 3.1
- New details about Apple Watch Nike+ exclusives, availability
- Apple’s website hints at possible Apple Pay launch in Germany
- ConnectSense Smart Outlet adds power monitoring, reduces price
- Automatic releases new Automatic Lite version of car monitoring accessory
- Apple releases fourth tvOS 10.0.1 beta
- iOS dev finds unimplemented one-handed keyboard in iOS code
- Apple sends out press invites for ‘Hello Again’ Oct. 27 Mac event
- Apple releases fifth beta of iOS 10.1 to developers
- Apple partners with builders to include HomeKit-enabled devices in new homes
- Bowers & Wilkins P3 Series 2 Headphones
- Incase Icon, Pop, and Textured Snap for iPhone 7/7 Plus
- Philips Hue Motion Sensor
- Bowers & Wilkins P9 Signature Headphones
- Tech Armor FlexProtect and Shock Flex for iPhone 7/7 Plus
- SwitchEasy Flash and Fleur for iPhone 7/7 Plus
- Blue Microphones Raspberry Mobile Microphone
- Incipio Haven for iPhone 7 and Reprieve Sport for iPhone 7 Plus
- Mophie Hold Force Magnetic Case System for iPhone 7
- Speck Presidio and Tech21 Evo Tactical for iPhone 7
- Instant Expert: Secrets & Features of watchOS 3
- Instant Expert: Secrets & Features of tvOS 10
- Instant Expert: Secrets & Features of iOS 10
- Inside the betas: iOS 10 Photos gets Advanced Computer Vision
- Inside the betas: iOS 10 Music app delivers ‘clarity and simplicity’
- Inside the betas: iOS 10 Maps gets a major redesign
- Inside the betas: iOS 10 shakes up the user experience
- Inside the betas: watchOS 3 promises a real speed boost
- Inside the betas: A sneak peek at what’s new in tvOS 10
- Filling the Gap: A look at third-party HomeKit apps