iLounge

By Charles Starrett

Senior Editor, iLounge
Published: Monday, December 3, 2007
News Category: Repair

Blue Raven has introduced its new Mail-In Service and Repair Kits for the iPod and iPhone. The Kits are designed to offer a flat-rate for iPod and iPhone service and repairs so consumers know the cost up front. Each kit includes a pre-paid shipping label and a box to mail the product to Blue Raven for repair; the company is promising a three-day turnaround on repairs, and will return the device by way of a two-day freight service. In addition, both iPod and iPhone service includes a free battery replacement. “This service greatly simplifies the iPod/iPhone repair process, making it incredibly easy and fast for consumers to repair out-of-warranty iPods and iPhones,” said Blue Raven’s President Glen Kashgegian.  “Blue Raven has been repairing MP3 players, including iPods, since they were first launched, and have the most experience with repairs and spare parts.  This service covers everything, short of user abuse, to provide the consumer with essentially a like-new iPod for much less time and money than the alternatives.” Three different versions of the Mail-in Service and Repair Kits will be offered, including the iPod Service and Repair Kit for $130, the factory iPod Replacement Battery Kit for $60, and the iPhone Cracked Screen Repair Kit for $130. The iPod repair kits are available now at national retailers; the iPhone kit will be available in January.