Burton AMP Jacket and New iPod Solution | iLounge News

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Burton AMP Jacket and New iPod Solution

iLounger Travis Stratford submitted a news item detailing his frustration about the initial incompatibility of new iPods and the Burton Amp Jacket. For anyone with new iPod and Amp Jacket, there is a solution: the Amp Jacket Interface by Dr Bott.

A few weeks ago, I purchased the Burton AMP jacket from the Apple Store. I knew Apple would soon release new iPods, so I waited a few weeks before buying my iPod that would accompany the jacket. As soon as the new iPods were released, I purchased a 30 GB version at the NYC Apple Store (the first day they went on sale). That same night, I took the iPod home and “installed” it into my jacket. To my astonishment and horror, the new iPod did not work properly in my jacket (the ear-plug cord did not sit firmly in the new iPod and the jacket’s sleeve “controls” did not operate correctly.) ...

The next day, I called Apple and let them know I was having problems. At first, they thought something was defective with either the jacket or the iPod; but they later informed me the new iPods are NOT compatible with the AMP Jacket.

With this being the case—and after spending over $1,000 on both items—I was expecting some increased level of customer service to make the jacket ‘compatible’ with the iPod. Come on, Apple is a technology powerhouse—I’m sure they could figure something out. At the very least, I was expecting some sympathy or understanding. But instead of offering to help me resolve the situation, they simply told me they ‘did not support’ the jacket because they no longer offered it for sale. They said I could return the iPod but that I couldn’t return the jacket. Basically, they told me I was out of luck.

After my disappointing discussions with Apple, I contacted Burton directly and inquired what they could do for me. They offered no solutions either but instead told me to check with Radio Shack in the coming months. The Burton rep seemed to think that Radio Shack makes adapters for all possible appliances and applications. Why in the world would Radio Shack mass produce an adapter that only a small handful of people would end up using with their iPod and AMP Jacket? Anyway, Burton offered no other solution and told me I was out-of-luck.

I also contacted SOFTswitch, the company that manufactures the jacket’s built-in electronics. After receiving an initial email acknowledgment of the problem—and a note promising more information—I have heard nothing more. Repeated emails have gone unanswered. Am I totally out-of-luck or is there a solution to this?

Needless to say, I feel cheated by Apple (and by Burton to a lesser extent). Has anyone found a solution for using the new iPods with the Burton AMP jacket? Can anyone contact Steve Jobs and have him slap around his customer service people?

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Comments

1

Whats so special about this jacket? And what the hell is that black box the site is on about?

Posted by phester in TX on May 22, 2003 at 8:19 PM (CDT)

2

im sorry but you have to be like some super nerd to wear one of those jackets. i doubt that jacket gives you any special powers like getting chicks and whatnot. too many companies are trying to leech on the Ipods success instead of making quality affordable inventive products that people will actually use. Such as the Itrip.

Posted by Jaguares in Bay Area, Ca on May 22, 2003 at 11:29 PM (CDT)

3

The jacket is meant for snowboarders and skiiers, that is why it is made by Burton. You can wear it otherwise, but that is not their target audience.

Posted by Jon in Seattle, WA on May 23, 2003 at 12:30 AM (CDT)

4

It’s sad to see that people who just spent 500$ dollars on a jacket , which came out not so long ago, would have to shell out yet more cash for being able to use it.

Does Apple expect you to buy all sorts of new stuff EVERY time they bring out a new gizmo ? I’m really beginning to question their long-term visions, if any ...

Buy buy buy , sell sell sell ... i’ll be bailing out then , thank you ...
Just a LITTLE bit of thought for your customer would be nice if you ask me ...

Posted by Oenie in Belgium on May 23, 2003 at 12:45 AM (CDT)

5

To be honest the iPod community is being very immature about Apples descisions lately. It seems to of fallen into a situation where people will take a stab at Apple for absoultely anything right now. This Jacket is made by a company called Burton. They make stuff for snowboarders. Snowboarders like music. iPods rock. Burton made a jacket with a pocket and some wires for an iPod. Apple changed to their new docking style socket as it gives them an enormous amount of flexibilty to expand upon their vision of an iPod utopia, or some such. Yet people got angry. This thing has been out under 6 months. Sit, and wait and see what they come up with. Sure theyv’e upgraded their iPod a few times, and being an early adopter you feel the brunt of that the most. But i expect it must happen to you all the time. Face it. You bought something, they changed the product, and didn’t give you a new one for free. So your whining. Just shutup and let Apple do their thing. They make some of the best products in the world and you should respect them for doing that.

Posted by Alex Stapleton on May 23, 2003 at 12:54 AM (CDT)

6

Where can one even buy this jacket any more?  Is it discounted?

Posted by Ken on May 23, 2003 at 4:22 PM (CDT)

7

What the hell is up with this jacket? How does it relate to iPods?

Posted by phester in TX on May 23, 2003 at 5:18 PM (CDT)

8

I agree with Oenie.  Quit yer whining.  You bought an iPod that no one ever said would work with the Burton jacket.  If you bought a custom faceplate for the Nokia 8200 but ended up buying another Nokia phone, is it the faceplate manufacturer’s fault, or Nokia’s fault that it doesn’t fit the model you bought?  So what if you spent $1000, the magnitude of your screw-up doesn’t make them any more at fault.

Posted by tonicboy on May 25, 2003 at 10:59 AM (CDT)

9

FYI, Burton does not provide a disclaimer that their jacket works only with ‘old’ iPods. Their site simply states, “tested to comply.”

If buying this jacket prior to reading this, I would have thought the new iPod and AMP Jacket are compatible.

Posted by Rob in Alaska on May 25, 2003 at 3:34 PM (CDT)

10

does it really matter?.....everyone shut their pie hole!

Posted by Jaguares in Bay Area, Ca on May 25, 2003 at 9:53 PM (CDT)

11

Apple changed the audio/remote connector because the old one was failure prone and somewhat difficult for many to use - you had to push relatively hard to properly seat the remote connector. This was meant to be an improvement for eveyone.

Seems like Apple’s customers feel so connected to Apple that they take anything that is not to their whim as a personal affront. Be glad that Dr.Bott has an adapter so that you don’t have to throw out your $500 Burton Amp jacket. Otherwise, you’d have to hack your own.

The world moves on. Deal with it.

Posted by podjoy in CA on May 27, 2003 at 9:58 PM (CDT)

12

Travis, too bad that the Jacket is no good for your new Ipod. If you want to sell your Jacket email me, I cannot find the Jacket in Europe. Thanks Roderick .(JavaScript must be enabled to view this email address)

Posted by Roderick on September 8, 2003 at 2:55 PM (CDT)

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