News
ChangeWave reports high iPhone satisfaction numbers
By Charles Starrett
Senior Editor, iLounge
Published: Thursday, October 18, 2007
News Category: iPhone
According to the latest ChangeWave survey, completed October 2, 82 percent of iPhone owners report being “very satisfied” with their purchase, up five points from the group’s previous July survey. This places Apple well above all other cellular manufacturers in this regard; the only other company with a satisfaction rating above 50 percent is Research-in-Motion. In addition, Apple also placed tops in the future purchases category, with 16 percent of respondents who plan to purchase a cell phone in the next six months saying they plan to buy an iPhone.
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1
Even with the constant crashes after 1.1.1, lack of 3G, lack of MMS, lack of IM, and other simple features I would still consider myself a satisfied iPhone customer. That says a lot about the cell phone market right now. It’s mind boggling to me that over 50% satisfaction is a great feat for cell phone companies! I hope that the iPhone will push other companies to better their products and interfaces, which will cause Apple to step it up as well. Time will tell.
Posted by Bethany on October 18, 2007 at 10:32 AM (PDT)
2
For Apple to enter the cell phone market and to emerge with these numbers is huge, and certainly serves as a wake-up call to other mobile phone manufacturers. Apple will come along soon with the additional features customers want, I’m sure.
What’s not to like about the iPhone?
Posted by RNB in Bakersfield, CA on October 18, 2007 at 12:42 PM (PDT)
3
“What’s not to like about the iPhone?”
AT&T enslavement - w/o price subsidy, no less - no 3G (even though it’s 2007), iffy reception and call quality, no voice dialing, no MMS, crippled Bluetooth, no sanctioned 3rd party software (yet), Safari doesn’t really give you 100% of the Internet, weak camera, headphone jack recessed to unusability…
That’s just off the top of my head.
Posted by The Doctor on October 18, 2007 at 1:19 PM (PDT)
4
[“What’s not to like about the iPhone?”
AT&T enslavement - w/o price subsidy, no less - no 3G (even though it’s 2007), iffy reception and call quality, no voice dialing, no MMS, crippled Bluetooth, no sanctioned 3rd party software (yet), Safari doesn’t really give you 100% of the Internet, weak camera, headphone jack recessed to unusability…]
1. Many phones are restricted to one carrier. I cannot use my Samsung phone on any other network than Verizon—ever.
2. You do NOT know that the price of the iPhone is not “subsidized.” Indeed, the considerably higher prices for the unlocked iPhones to be sold in France say that it is subsidized. ATT pays Apple a monthly fee for each iPod sold and used on ATT.
3. No 3G? That wouldn’t make much difference in much of the US outside of large urban areas, where there is not good 3G service. It would also mean much shorter battery life.
4. The jack is recessed to avoid what happened to a friend’s Treo: she dropped the Treo and pulled out the headset cord at an acute angle to the case. The jack was damaged in the process. Palm was happy to replace her Treo for about half the cost of a new one—expensive jack, wouldn’t you say? It’s also not “unusable.” All it requires is a cheap ($10-11 or less) adapter—check Belkin’s and Griffin’s websites, for example.
The others can be addressed through software/firmware updates.
Posted by gslusher in Eugene, OR on October 21, 2007 at 3:17 PM (PDT)