Consumer group sues Apple over ‘defective’ iPod nanos | iLounge News

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Consumer group sues Apple over ‘defective’ iPod nanos

A consumer watchdog group said today that it has filed a lawsuit against Apple, claiming the iPod nano does not hold up to normal usage and that the company is refusing to offer refunds for the “defective” device.

“Apple Computer’s iPod nano music player, marketed for its sleek beauty, cannot withstand normal use without becoming severely scratched, often to the point where its screen is unreadable,” the Foundation for Taxpayer and Consumer Rights (FTCR) said in its announcement of the suit. “Moreover, Apple is refusing to give refunds to purchasers who bought the defective product, while forcing others to pay a $25 fee to get a replacement that is supposed to be ‘free’ under Apple’s warranty.”

“The suit, brought against Apple under the state’s consumer protection laws on behalf of California purchasers of the recently-introduced nano, demands that Apple recall and repair the defect, without charge, or refund the purchase price to dissatisfied customers,” FTCR said.

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Comments

1

so…does anyone else think this is getting a little carried away with the ipod related lawsuits?
The fact is that I love my car all sparkly and brand new looking as well as my cell phone etc.  BUT when I crash my car into a tree or scratch my sharp keys against the face of my brand new cell phone, i wish it was brand new again. If you buy a shiny new nano, YOU SHOULD FRIGIN KNOW IT’S NOT GOING TO STAY LIKE THAT FOREVER!!!!! This immediately reminded me of the “damaged hearing” lawsuit. This is another sad example of more people trying to get a piece of Apple pie. People need to wake the hell up.

Posted by qbunt on February 10, 2006 at 5:28 PM (CST)

2

Someone just likes to waste time and money to sue others, although the case might completely makes no sense at all! some losers graduated from law school and got no job, this might give them some thing to put in their resume: I sued Apple Inc. in 2004, 2005, 2006… I’m a JERK! Those kind of people even may one day sue their parents-in-law for the “defected” wives or husbands.

Posted by Payne on February 10, 2006 at 5:36 PM (CST)

3

This year isnt Apple’s year. Im glad this firm is taking a serious case so Apple can learn to make durable products.

Posted by meep on February 10, 2006 at 5:37 PM (CST)

4

Ok, this is starting to border on the ridiculous now….

Posted by Tenchi211 in California on February 10, 2006 at 5:41 PM (CST)

5

I know these lawsuits being filed are ridiculous most of the times… but honestly wound’t you go to your nearest apple store or call up apple to get a replacement for your scratched up ipod if they do win their claim?! Im not complaining of my minor scratched up ipod, but if they do win their claim and apple recalls the ipod for a replacement of a new one… I would definitely send mine in!!!

Posted by holladawg!! on February 10, 2006 at 5:43 PM (CST)

6

I think that it is rediculous, but if it wasn’t a problem it wouldn’t be mentioned.
It’s not that the ipod is so horrible, it’s just that it’s not “as” scratch resistant as other players.
I think that apple will learn from this because it is really hurting them. If you look at the forums here people are always asking “did they solve the scratch issue yet”. This is getting alot of publicity

Posted by Jonathan Keim on February 10, 2006 at 6:43 PM (CST)

7

Is the iPod Nano not made of the same materials as the iPod 5G?

Posted by 3rdEye on February 10, 2006 at 7:28 PM (CST)

8

Look at this http://arstechnica.com/reviews/hardware/nano.ars/3 So it scratches easily. Cry me a river… If the ipod can be run over with a car and still work then thats a feat in it self….

Posted by Macromedia on February 10, 2006 at 7:39 PM (CST)

9

The piano gloss endcaps on my Difinitive Technology speakers are scratched! I think I’ll sue them! The nerve! Making a product that isn’t scratch proof! Far as I know, Definitive Technology makes no claims of its speaker enclosures being “scatch proof” or “scratch resistant”. and neither does Apple! If you don’t want scratches on it, get a case! That still won’t guarantee you not getting your iPod scratched however. This is the silliest thing I have ever heard. If this case flies, it’ll set a very dangerous precedent.

Posted by Tenchi211 in California on February 10, 2006 at 7:53 PM (CST)

10

Apple has made design choices that emphasize beauty over durability (specifically acratch resistance). Look no further than the chrome on the back. They could have gone with brushed metal, it would not have scratched much, but they went with chrome, which looks great but will scratch easily. Every choice has pros and cons, and I think these lawsuits are blowing things way out of proportion. I have lots of friends with iPods and very few of them are unhappy. But if a few iPod users make enough noise, suddenly people think all iPods are defective. Has anyone actually doen a survey to see what percentage of iPod users are having issues? 42 million sold, some peopel are going to be unhappy.

Posted by Zac on February 10, 2006 at 7:54 PM (CST)

11

I wouldn’t be surprised if certain competitors weren’t behind these types of lawsuits just to attach a stigma to the iPod, that they are often defective and Apple doesn’t honor the warrenty (which they are actually very good with.)  Just a few weeks ago I was using my new 5G and somebody asked “I hear those things are really fragile and their screens break.”

Posted by Bible Bob on February 11, 2006 at 12:30 AM (CST)

12

“If you don’t want scratches on it, get a case!” By Tenchi211

when the ipod nano came out, there were no cases for it.. except for the armbands which dont protect well anyways.

however, i do believe that these law suits are bullshit. the nanos are beautiful, and they work great. if you dont want the scratches then get some ipod cleaner that is advertised on this website, for $20-$40 you can get solutions that will get rid of most scratches.

Posted by michael on February 11, 2006 at 1:20 AM (CST)

13

It boils down to whatever you make tons of money like Apple, is more than likely to get sued.  That’s is just the way how things work anymore.  My teacher in recording school, that if I am getting sued by somebody, that means I am rich.

Posted by Oliver on February 11, 2006 at 1:44 AM (CST)

14

Ok, the lawsuit is silly, but at least it will make Apple make the ipods more durable.

Posted by Countach on February 11, 2006 at 7:26 AM (CST)

15

It is silly. Apple makes durable, good looking products that require a modicum of user maintenance. These people filing lawsuits are the same people who order stainless steel appliances, don’t wax their cars, don’t put their laptops in protective cases, put cell phones in their pockets with keys, never run anti-virus software, never back-up a hard drive, etc. Unfortunately when adults behave this way, it will only encourage their children to be even more irresponsible. Can you imagine what kind of ridiculous lawsuits will be filed in the next 10-15 years?

Posted by Lemon on February 11, 2006 at 7:56 AM (CST)

16

We live in a day and age that you can tell how big a company is getting by the numbers of lawsuits against it. Wal-Mart, Apple, and Microsoft.

Posted by Jason on February 11, 2006 at 9:35 AM (CST)

17

You know who makes money of a lawsuit like this.  The lawyers.  It dosen’t matter if the ipod is defective or not (it isn’t but that’s another story).  The case will end in one of 2 ways.  Apple will settle because they don’t see it as economically feisable to take it to court and the laywers get like 100 million a piece and you get a coupon for 30 bucks off at the apple store.  Or apple decides to drag this out, loses and the laywers get MORE money you still only get your 30 dollar apple store coupon and apple raisers the price or makes other cutbacks on their products in order to offset the price of the lawsuit / avoid other ones.  Class action lawsuits usually do have merits but most of the time they’re as underhanded as ambulance chasers

Posted by Jim on February 11, 2006 at 11:06 AM (CST)

18

I totally agree, this is all about the $$.

People who dont like how the iPod scratches, then dont get 1. If u buy 1, accept it’s faults , end of story. I think Apple should just offer to give the guy a full refund for the ipod he bought and put him on a blacklist that he doesnt like the product, and if he buys another 1 in the future, knowing what he knows, is a complete idiot. Seriously, the ipod isnt the only mp3 player on the market, get something else if u dont like it. What gives u the right to force companies to make a product the way YOU want it.

The ipod primary function as a product is to be a mp3 player. With the ability to perform that function well within design. Come on, i read that article about the guy having to drive the car over the ipod nano 2 times to break it completely. If people buy it as a fashion statement, ipod is under no right to support that, because they didnt design the product to primarily do that. If these people wanna use the ipod as a mini mirror, get a real mirror and leave Apple alone.

Dont be a greedy bastard that think they are entitled to products being designed the way they want it.

Posted by JM on February 11, 2006 at 1:59 PM (CST)

19

i may be in the minority here, but i completely support these people. Apple has been completely irresponsible in selling a product that damages so easily, and if they sell something that can’t live up to the basic, every day trials of modern life, then they better be prepared to start issuing refunds until they fix the problem. The decision to sell a product that scratches so easily, and then to market that product for its beauty, really says something about how much apple cares about its customers. a little bit of scratching can be expected, but when the screen becomes unreadable after putting the damn thing in your pocket, then something needs to be done. it would be one thing if they included a case, or even advertised the nano in a case, but they do neither (and don’t call that iece of fabric a case; you have to take it out anyway to use it; no sane person would ever buy a case of such poor quality in a store, so what makes apple think that it is acceptable?) and yes, there are other mp3 players; none of them scratch nearly as easily as the nano does; when you think about the fact that only the ipod scratches so easily, it almost makes you wonder if apple is trying to do this on purpose; it is hard to think of another explanation. yes, other mp3 players are available, and nobody is forcing anybody to buy an ipod, butthat is no excuse for such poor quality. there are such things as standards, and while apple has very high standards in some categories, it appears that they don’t hold themselves to such high expectatons in others.

Posted by Johnny on February 11, 2006 at 2:42 PM (CST)

20

Yeah, this is a litte ridiculous. If you scratch the hell out of a CD once you buy it, noone, and I mean NOONE will take it back.

Buy a case, wrap it in plastic, a little care and you’ll be a happy camper, rather than someone who yet again fails to take responsibility for their own actions.

Posted by Travis on February 11, 2006 at 9:52 PM (CST)

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