DLO responds to iBoom issues [updated] | iLounge News


DLO responds to iBoom issues [updated]

Digital Lifestyle Outfitters (DLO) has responded to reports of a power charging-related problem in the company’s iBoom that can cause damage to both iPods and the accessory if battery power and AC power are used at the same time.

“We had an isolated production run of iBooms that may present problems with the AC power while the batteries are in place,” DLO president and CEO Jeff Grady told iLounge. “If a customer has any problems with their iBoom related to AC power usage while the batteries are in place that results in damage to the iBoom, we will replace the iBoom at no charge. The customer simply needs to contact our customer service department should they have any problems.”

Update: DLO has told iLounge the following: “The reported problem with the isolated production run of iBooms will in no way damage the iPod. We have investigated this issue thoroughly and have not had any reports that any iPods themselves have been damaged through use with the iBoom.”

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how about if the iBoom should damage the user’s ipod?  any replacement offerings?

Posted by StinkieDMB on January 20, 2005 at 12:04 AM (CST)


This seems irresponsible of iBoom. If they know of a production run that has potentially dangerous problems (batteries overheating and spilling acid), I would think that they should immediately engage in a voluntary recall.  Many users may not know that their batteries / power supplies may overheat until it is too late. This is disappointing.

Posted by K Nakamura on January 20, 2005 at 12:07 AM (CST)


instead of warning users not to use batteries and AC adapter at the same time, they offer replacements. its good enough i think.

Posted by frankthetank on January 20, 2005 at 12:13 AM (CST)


I’d have to agree with K.N. If they know there’s a specific production run involved and the problem is as potentially dangerous as has been alluded to here and elsewhere, DLO should recall the product. Seems like a perfect opportunity for them to impress their current and future clients.

Posted by bipto on January 20, 2005 at 8:17 AM (CST)


I have never seen a battery/AC product that screwed up this way.  There’s usually some type of sensor around the AC adaptor jack that opens the battery curcuit when the ac adaptor is plugged in. 

I looked at the iBoom at ComUSA, it was screwed up too.

Just not well designed—inside (apparently) and out (obviously).  Who bought this anyway?

Posted by Gordy. on January 20, 2005 at 8:59 AM (CST)


How can they state that this was an “isolated production run” when they also state in the manual that you should never connect the AC power when batteries are installed? Clearly the knew there was a problem and shipped the product anyway.

Posted by Poddly on January 20, 2005 at 12:11 PM (CST)


Poddly has a very valid point. Sounds like spin to me.

I would like to hear more feedback from DLO regarding this point.

You can also report this type of problem to the US Consumer Product Safety Commision.


Posted by ShortString on January 20, 2005 at 12:57 PM (CST)



Posted by syciprider on January 20, 2005 at 2:19 PM (CST)


“They made the first 3rd party case for the iPod in the world,”

It’s still a shitty case, even if it was the first (I’m dubious about that anyway).

“their TransPod is the de facto standard for the complete car solution (looks who’s copied it)”

I’m not sure it’s that great. They’re are better products out their (the Macmice look-alike comes to mind).

“and the iBoom is a one-of-a-kind product that lets you take your music anywhere.”

Bullshit. I count 4 similarly functional products on the review page alone. Ones that DON’T leak battery acid. Huh, I wonder which one to buy…

“Every company has its issues (pre-order anything recently?) but DLO has earned and deserves more respect than this.”

But this ISN’T the standard production issue flaw. That’s admissable. This is clearly a design flaw that they choose to pass through. This is not a manufacturing flaw. DLO, or any company, doesn’t deserve more respect than they earn. Battery acid is DANGEROUS. Jesus, if they make a product that is inherently DANGEROUS, why would you cut them any slack? When Firestone tires went boom, nobody said they deserved respect.

“I have also seen some new items coming out this year from DLO and I can’t wait to get them - you will be impressed.”

DLO should pay you for marketing.

Posted by Asher on January 20, 2005 at 7:00 PM (CST)


Quote: “DLO should pay you for marketing.”

What makes you think they don’t?

Connecting a voltage source to an alkaline battery is dangerous. It’s not just acid leakage, they can explode, taking body parts with them. A 25 cent diode would have prevented the problem. Failing to proactively identify and replace any units with this flaw is negligent, and will open DLO up (even further, since it’s now a known problem and now becomes _willful_ negligence) to substantial lawsuits should any damage or injury be caused.

Posted by Mike S on January 20, 2005 at 8:52 PM (CST)


Testify Mike… Testify!

Posted by Asher on January 21, 2005 at 9:53 AM (CST)


To be honest, if the fact that they tell you in the manual specifically not to use both power sources at the same time. I give them full credit for a voluntary recall. A lot of companies will just say, “sorry, its in the manual, you should’ve read it”

So I give DLO my respect (coming from someone who doesn’t own a set, but now, want one)

Posted by silver_haze on January 21, 2005 at 10:14 AM (CST)


I think a recall is in order big time. If they know of the production run then they should know what units to recall. Even if it’s in the manual it’s not good to have some unit heat up and leak acid or even explode.

Posted by Zardoz on January 21, 2005 at 5:02 PM (CST)


I work in a camera store and usually, when a manufacturer has a problem, they own up to it and admit it. If they have a flawed run, they issue a RECALL, not try to say it was an “isolated incident” and try to make it sound not as bad. Replacement of anything damaged by a defect is the minimum I would expect, will DLO do this for me? Some of the comments I am seeing sound either like a DLO Fanboy, or someone who works for the company trying to put out a potentially huge fire (pardon the pun).

Posted by DeceptiShadow on January 21, 2005 at 10:54 PM (CST)


How chicken…we have a problem, but we aren’t willing to recall the products and fix the problem.  Any good company would recall the products and provide a replacement that doesn’t have the problem.  Mistakes happen, but they should be rectified.  This reminds me of the Pentium fiasco.  It only happens when you calculate with certain numbers.  So, we’ll hope you don’t want to use those numbers in your calculations.

Posted by Sir Z on January 22, 2005 at 12:07 AM (CST)


” i chose an iBoom and couldn’t be happier.”

your mom and dad won’t be happy when they drive up to the house and find it on FIRE!

Posted by pod in car on January 22, 2005 at 1:55 PM (CST)


DLO: “We have investigated this issue thoroughly and have not had any reports that any iPods themselves have been damaged through use with the iBoom.”

Gee, no iPod harmed. Makes me feel warm and cozy… but wait… no comments about how many houses burned down or how many people were injured.

Posted by pod in car on January 22, 2005 at 2:18 PM (CST)


I kinna thought ipodder4life either worked for or owned the company before I finished reading his/her first post.  I see the nickname was registered the same day of the post.  heh heh @ putting out fires


Posted by Xtoast on January 24, 2005 at 6:29 AM (CST)


oops ipodfan4life


Posted by Xtoast on January 24, 2005 at 6:30 AM (CST)


I spoke with Erin Shaunnesy (sp?) at DLO who clarified several issues regarding the recall:

1. The “new” units have been rewired to prevent potential problems.

2. The “new” units will not be ready for shipment until mid-March.

3. You need to get in contact with your retailer to schedule a replacement.

Posted by Zamboni68 on February 2, 2005 at 10:16 AM (CST)

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