DVForge halts JamPod production, plans new version | iLounge News

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DVForge halts JamPod production, plans new version

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By LC Angell

Contributing Editor
Published: Monday, April 18, 2005
News Categories: iPod Accessories

imageDVForge said today that it has stopped production of its new JamPod electric guitar iPod accessory due to quality issues. DVForge CEO Jack Campbell told iLounge that his company created two versions of the JamPod — a cheaper version that cut corners to keep the price down, and a higher-grade version that would cost more to manufacture and sell.

“The simpler design could be sold for about $30. The more sophisticated design would have had to sell for about $50,” Campbell said. “We showed the $50 piece at Macworld Expo, and saw a surprising resistance to the price among showgoers. Based on the feedback from the show, we decided to take the less expensive version to production, we began accepting pre-orders about 3-weeks ago, and, we began shipping the product this past Thursday,” Campbell said. “We began getting comments back from many of these customers expressing concern about the sound quality and the fit and finish of the product.”

Based on the complaints from customers, Campbell said DVForge is halting production of the cheaper design and will soon offer the higher quality version for a higher price. He also said that his company would offer refunds to those unsatisfied with the JamPod.

“We decided on Sunday to simply trash the entire first production run of the JamPod, refund product and shipping costs for any dissatisfied customer, and, to take the earlier (higher performance) design to production,” Campbell told iLounge. “We will be rereleasing the JamPod in approximately 8-weeks at a retail price of $49.99. It will be the version that we showed at Macworld Expo, with the impeccable fit and finish, and the strong audio performance that our more demanding customers have requested.”

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Comments

1

iPodLounge readers (and editors, apparently) need to know that DVForge president Jack Campbell is a notorious con artist. MacInTouch has a whole collection of reports about him:

http://www.macintouch.com/mactable.html

Anyone who purchases goods or services from a Jack Campbell enterprise runs a serious risk of being ripped off.

—David

Posted by orgel in Falls Church, VA on April 18, 2005 at 10:38 AM (PDT)

2

Now, David… I won’t get into a cat fight here at iPodLounge, but will just post this one comment, and then leave it alone.

Why would you feel compelled to link here to some 3-year old libel, when our company has never “ripped off” the first customer, and in fact, has a perfect track record of award-winning products and high-quality customer service? Seems like a pretty mean-spirited thing to do, to me… especially, following a piece describing a voluntary cessation of production and full refunds on a product, done just to keep from disappointing our customers.

Posted by MacMice on April 18, 2005 at 11:42 AM (PDT)

3

Jack, how do you get any work done when you spend so much time Googling for mentions of your name in forums where people are complaining about you and chiding them?

Posted by birddog in CA, USA on April 18, 2005 at 11:49 AM (PDT)

4

Someone, presumably Jack Campbell, wrote:

> Why would you feel compelled to link here
> to some 3-year old libel ...?

I’m not trying to be mean spirited, simply trying to help out fellow iPodLoungers. Also, just a couple of points:

While the earliest posts in the MacInTouch report are old, the most recent are, um, more recent. I’d urge people to have a look at the report and judge for themselves. MacInTouch is a well-respected site that has been around for many years, and for many years before that, Ric Ford (Mr. MacInTouch) was on the editorial staff of MacWeek. To my way of thinking, this affords him more credibility than is due to someone who runs through corporate shells quicker than you-know-what through a tin horn.

Also, for readers who are not persuaded by the MacInTouch report, here’s an interesting thread from SlashDot:

http://apple.slashdot.org/article.pl?sid=05/03/26/1757221&tid=172

No one has any reason to take my word for anything—do the research and draw your own conclusions.

And just one more thing: If it’s true, it’s not libel.

—David

Posted by orgel in Falls Church, VA on April 18, 2005 at 12:11 PM (PDT)

5

Actually, you might want to pass on the Slashdot thread—it’s just too long & rambling. Here’s a much better article about Mr Campbell:

http://www.jackwhispers.com/catchIV.html

—David

Posted by orgel in Falls Church, VA on April 18, 2005 at 12:24 PM (PDT)

6

I had no idea about all that stuff on those links.  I was really excited and looking forward to the PodBuddy.  Although its release has already been postponed at least twice.

Posted by genrlz on April 18, 2005 at 2:04 PM (PDT)

7

PodBuddy: I can’t get an approval sample from our manufacturing people that meets my standards. So, rather than release anything less than what I have hyped, I keep sending back the samples for further improvement. Better to release late, but with a kick-butt product.

Posted by MacMice on April 18, 2005 at 2:08 PM (PDT)

8

“Jack Campbell told iPodlounge that his company created two versions of the JamPod — a cheaper version that cut corners to keep the price down, and a higher-grade version that would cost more to manufacture and sell.”

The king of bullsh**

It kind of loses something when everyone finds out that your samples come from somebody else’s product catalog. What’s the matter… did the first company you ripped this one off from sell out too soon?

Posted by jacksmack on April 18, 2005 at 3:20 PM (PDT)

9

jacksmack: I don’t understand your point. The sample we prototyped to demo from our stage at MacWorld Expo was of our own creation, as was the eventual actual production piece, as will be the version we relaunch in a couple of months. Nothing we sell comes from anywhere but our own minds and our own production.

Posted by MacMice on April 18, 2005 at 5:41 PM (PDT)

10

Now, Jack: we’ve been down that road before!
Be careful what you say about designs you have created from your “own minds”. It has been shown conclusively several times in the past that you are simply selling someone else’s product, either with their knowledge or not. Your assurances are not sufficient to convince most of us that you are not still up to your old tricks.

Posted by birddog in CA, USA on April 19, 2005 at 6:24 AM (PDT)

11

wink hahaha. pwned! :D

Posted by Spooky2k in barry, wales on April 19, 2005 at 7:10 AM (PDT)

12

I dont see why iPodlounge would post anything about DV Forge and Jack Campbell if they had to reason to believe that he was continuing illegal buisness practices…

Posted by Mijman2 on April 19, 2005 at 12:20 PM (PDT)

13

quote MacMice:
“Now, David… I won’t get into a cat fight here at iPodLounge, but will just post this one comment, and then leave it alone.”

but ooh look he’s already replied twice!?
A bit smart-alecy okay, but it proves a point about what he says and what he does and how the two don’t quite match…

(btw I have the BT wireless mouse from his company and the performance of it is lackluster. Every 40 seconds or so the data from the mouse seems to slow or something, because it stutters on screen, and loses most of its responsiveness for a few seconds)

Posted by scorpionsting in London on April 19, 2005 at 5:18 PM (PDT)

14

For what it’s worth, I have invited the editor at MacWorld magazine to undertake an investigative journalism project, and fully check out our business… offering them complete access to all facilities, records, contacts and any other information pertaining to our business practices and operations. I encourage anyone interested in seeing such an unbiased report to contact the editorial staff at MacWorld magazine and make your interest known.

Our board and shareholders, our staff, suppliers and vendors, and I are all completely sick of this 2.5-year libel campaign, and, wish only to have an accurate accounting made of every single “charge” anonymously levied against us since 2002.

Seriously, email someone at MacWorld and speak up for this investigation. We’re trying hard to get it done and published, and would appreciate the encouragement of others.

In 2002, there were perhaps 10 people, each with a personal ax to grind, who started this ball rolling. And, since unfounded attacks on the web are so easy and fun, a few hundred others have joined along the way, as a personal thrill-seeking activity, out of a misplaced sense of consumer activism, or, simply out of pure malice or competitive opportunism.

Here, and elsewhere, I am openly requesting that any credible news organization undertake the task of fully investigating this mess, and then publishing whatever results are developed.

bigbadbertie: You should immediately contact our support staff about your mouse. Never accept less than top-notch performance from a product you purchase. Never. Always complain to the manufacturer. Always. “Lackluster” is utterly unacceptable. Go to this web page and submit the support request form. You’ll be taken care of: http://www.dvforge.com/support_form.shtml

Posted by MacMice on April 19, 2005 at 7:15 PM (PDT)

15

I don’t know that investigative journalism is MacWorld’s strong point, but the idea has merit. Maybe the Tennessean would be interested? Seems like it’d be a great project for an enterprising reporter based in the Middle Tennessee area.

Point us toward the article when it appears. Meanwhile, given all the “libel” floating around, a healthy dose of caveat emptor is in order, wouldn’t you say?

—David

Posted by orgel in Falls Church, VA on April 19, 2005 at 9:15 PM (PDT)

16

Good suggestion about the Tennessean. As for caveat emptor, healthy caution is always best when doing business with any company. And, visible evidence should be considered… such as out 2+ year track record of having no unresolved customer complaints, having a string of honorably merchandised products, handling a variety of normal product defect scenarios in an above-the-call manner, and, generally being an eager, well-intentioned (if unusually outspoken) member of the Mac community.

Posted by MacMice on April 19, 2005 at 9:39 PM (PDT)

17

I read about all of this stuff a long time ago. Jack you need to just step back. People mention 3 year old news because they know that you are going to come on here and try and defend yourself. Just let it go. People will make their own decisions based on what they hear as far as reviews. Let your products speak for themselves and distance the MacMice name from your own. Its like your parents say if you ignore them they will have nothing to pick on you about.

Anyhow that is my 2 cents,
Mike

Posted by vmike on April 20, 2005 at 9:26 AM (PDT)

18

vmike wrote:

> People mention 3 year old news because they
> know that you are going to come on here and
> try and defend yourself.

That’s a very charitable thing to say, but in fact, I brought up “3 year old news,” much of which is more recent, because I have every expectation that having conned people in the past, Mr Campbell is likely to do so again.

I really have no desire to get into it with Jack Campbell. As someone who’s bound by relatively tight ethical strictures when it comes to matters of truth and falsehood, I realize I’m at a serious disadvantage in any confrontation with Mr Campbell.

If Mr Campbell has reformed himself, I applaud that and eagerly anticipate publication of any newspaper or magazine article that would support that view. Meanwhile, though, I’ll stick by my guns and urge that people approach Mr Campbell’s products with a healthy degree of skepticism. Further, until I have some credible third-party confirmation that Mr Campbell has changed his ways, I’m not inclined to place much trust in anything he says about himself, his companies, or his products.

You don’t have to be Seymour Hersh to take a look at the JamPod incident and suspect that there could be an explanation of events that’s quite a bit different from the one Mr Campbell has advanced.

Frankly, I’m surprised and a little disappointed that iPodLounge would cover Mr Campbell’s products without any sort of allusion to past controversies.

—David

Posted by orgel in Falls Church, VA on April 20, 2005 at 9:56 AM (PDT)

19

Well said!

Posted by birddog in CA, USA on April 20, 2005 at 3:43 PM (PDT)

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