German iPhone early adopters angered by upgrade penalty | iLounge News

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German iPhone early adopters angered by upgrade penalty

A new German T-Mobile iPhone upgrade policy has angered some first-generation iPhone owners, according to a new report. The company has announced that first-gen iPhone users looking to upgrade to the iPhone 3G will be forced to pay a €15 ($24) penalty for each month left on the prior iPhone’s contract, despite the fact that many paid the full €399 ($626) amount for the phone last year. In addition, reports German site Wiwo.de (Translated link), there may also be a “port charge” added on to the penalty. AT&T in the United States has announced that it will allow current iPhone users to upgrade to the iPhone 3G at subsidized $199-$299 pricing, partially because the original iPhone was not sold with a subsidy. In Germany, however, T-Mobile began offering first-generation iPhones in April for as little as €99 with a 24-month contract, creating a situation where some iPhone users paid full price for the handset, while some did in fact receive the phone at a subsidized price. [via MacNN]

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Comments

1

what a mess with those confusing iPhone 3G plans worldwide!!! !it just shows how greedy those telecom companies are.

Posted by tigerinroc on July 3, 2008 at 3:06 PM (PDT)

2

I am from germany and thats exactly why the iPhone-Sales here are very bad: because of T-Mobile Germany.

Honestly, I know so many people wanting an iPhone but then, the tariffs and the condition with T-Mobile are really a screw for them!!

Posted by Stefan on July 3, 2008 at 11:26 PM (PDT)

3

The situation in Belgium is even more worse that in Germany.

Here we don’t have iPhones and we’re still waiting on the details.
Apple’s exclusive partner is mobistar but the really really suck.
An epic fail is an understatement.

It’s like:
1. Apple introduces 3G iphone
2. next day mobistar anounces that Steve was wrong (not available 11 july)
3. last week of june mobistar announces an announcment (???) with more details on the 4th of july
4. yesterday (the day before the 4th) they cancelled it with NO explenation

(and the story is not ende yet)

Posted by Calvin on July 4, 2008 at 2:37 AM (PDT)

4

To add a second opinion from Germany:

T-Mobile does not have the best reputation, which is a long story and comes mainly from the past.
To comment on the whole story:

The tariffs of T-Mobile are not that bad as they are told to be. Off course there’s some cheaper ones, but that will always be the case. I completeley agree when people would like to have this as a Prepaid Handy. Like other providers also T-Mobile should do this step and offer the iPhone as Prepaid.

What the really bad thing was: T-Mobile themselves announced to provide a special offer for the iPhone 3G for existing iPhone users.
Users of other tariffs also sign a 24 months contract and can upgrade their mobile at the end of this period. When you want to upgrade earlier, you have to pay 10 Euro fee for every month, which is left.

Now the offer for iPhone customer:
They are supposed to pay 15 Euro instead of 10 Euro for each month, which is left from the contract.

This is why people get upset, because there seems to be not much left from the “special offer” and people call this rip-off.

On the other hand, there’s also people shooting over the target and criticize the whole company and also the parts of the contract, which they signed.

I hope, this dilemma will be finished soon and iPhone users will treated with as special deal or at least the same conditions all other T-Mobile customers get.

Posted by Mathias on July 4, 2008 at 2:50 AM (PDT)

5

I’m from Germany, and this act just shows how shamelessly greedy T-Mobile is when it comes to money. This is a new one of their many ways of extorting money out of customers, since the iPhone is a big weakness for many people.

Why should you PAY for an upgrade ? You paid EUR. 400 in FULL for an 8GB model in the first place along with EUR. 50 every month. Now they want even more for a new model that originally is half the price from Apple itself ??

If I could, I would really tell T-Mobile contract-makers what a pile of money-hungry disgusting bulls***t they are !

Posted by SC on July 4, 2008 at 4:26 AM (PDT)

6

I see the whining is still going on. Yes, it’s an Apple product. No, it is not special. If you got a subsidy, you agreed to associated fees because they’ve not yet gotten back the money you saved when you bought the phone with a subsidy. It’s amazing how Apple users think they’re special and deserve things the rest of the world doesn’t get. Yes, it’s a great phone, but telecoms aren’t automatically going to give you free stuff just because you’re an Apple customer.

Posted by Buran on July 4, 2008 at 4:53 AM (PDT)

7

-> SC:
This is exaclty what I meant with “shooting over the target”.
You guys got a subsidized product and as you know, T-Mobile sold iPhone for some days unsubsidized for 999 Euro as they were forced by Vodafone to do so.

And one question:
Do you read the terms and conditions of a contract:
a: before you sign or
b: after you signed or
c: not at all?

When a customer is not aware of this, then this is not the fault of the company. T-Mobile is no exception.

By the way, the price for an iPhone 3G goes from 1 to 249,95 Euro, whichever contract you choose.

You get more functions, more speed, better software with the same contract for less money then the original iPhone. And now please stop crying.

People who are keen on an earlier upgrade will hopefully get a better offer from T-Mobile like I wrote earlier.

Posted by Mathias on July 4, 2008 at 5:21 AM (PDT)

8

Shame on Tmobile !

Btw : MATHIAS : what has “conditions of a contract” got to do with a new iPhone model ???? when you signed a contract in 2007 you didn’t even know there would be a 3g model in the future, this is lack of sense ! TM wants 15 x 18 = 270 Euros WITH, lets say, 150 Euros for the 16gb model -> thats 420 Euros at the end. the price of a 3g iphone is definitely not 1 Euro, TM will carve the profit out from the 89 you pay for 24 months ok ? multiply, add and think abt it !

Posted by Ryan on July 4, 2008 at 6:49 AM (PDT)

9

What to think about:

- That there always will be new mobile phones with new functions and the manufacturers do not disclose information before they hit the market?

- That T-Mobile usually gives you an upgrade when the 24 months contract and and not before?

- That you also have to pay the fee of 10 Euro for an earlier upgrade every month?

And the conditions have to do a lot with the contract, because as there is this new iPhone 3G out, many people seem to build up their own “reality distortion field”.

If you want to get the iPhone 3G for free: Dream on…

Posted by Mathias on July 4, 2008 at 7:19 AM (PDT)

10

Hi!

Im from Austria and already Customer of ONE. ONE is selling now the IPhone and concurrent with T-Mobile Austria. I am customer since few years and i was really happy when i heard that ONE will sell the IPhone. 229€ for the 16gb model with a relative good tariff for new Customers

But because I am already customer i cant take this. The 15€ in germany are to pay out the existing contract that u can make a new one. We have for everyone who want to go out from contract to pay the months costs for the rest of the binded time. in my case it would be 16 € per months and im still binded 15 months…
just to get the IPhone for this price.

But i get a special offer!! I can buy the Iphone in the Bonus system of ONE. Just 559 € with another 24 months contract….

and if i would like to change my tariff to use the IPhone full i have to pay another 50€ for the change.

New Customers are paying 229 for 16gb and get -90€ Bonus (Tariff). Me as Customer ... i have to pay overall around 500-600 € more ... just because i am already a customer…

Posted by Alex on July 4, 2008 at 8:58 AM (PDT)

11

what do you think? that the telecom companies want to offer the ipohne to us, because they love us? They want it just to get more money form us. doh

Posted by cheapbastard on July 4, 2008 at 10:15 AM (PDT)

12

-> Alex:

Wow, I also checked this on http://www.one.at now:
This is awful compared to Germany. And I do not refer to the tariffs, but to the upgrade options. As an existing customer I would resign and then ask for options. Up to 599 Euro for the 16GB iPhone, whereas new customers pay 229 Euro AND get reduced tariffs this year? They are completely crazy.

Posted by Mathias on July 4, 2008 at 10:22 AM (PDT)

13

Okay, I now start to agree with Mathias.. I thought over the max end price for a 16 GB iPhone 3G with a 49 EUR. contract, its about EUR. 450 compared to a slower 8GB model which was like EUR. 400.

But is it like I can upgrade only minimum after 6 months of my present contract with the older iPhone ? My contract is about 4 months old, so I can virtually order it right now and pay EUR. 15 for the rest 20 months, right ?

Posted by SC on July 4, 2008 at 1:53 PM (PDT)

14

the notion of a fee for those that bought with the lower price is fair, although the rate might not be. but for those that bought it full price, they should not have to pay anything more than a reasonable processing fee for the upgrade.

Posted by charlituna on July 8, 2008 at 6:16 PM (PDT)

15

I am disgusted and want to make an official complaint to apple and TMobile - loyal users who bought the original iPhone and paid €399 for it are now being screwed over!

WTF should there be a charge per month on the contract - absolutely disgraceful!!!!

If anyone knows where we can complain - please post here!

Posted by Ross on July 30, 2008 at 7:39 AM (PDT)

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