iLounge

“‘We placed three calls to the Apple customer service line,’ says Neistat. “Then we went into the Apple store in Manhattan for help, and then we contacted the Apple executive offices directly. They all confirmed that there was no iPod battery replacement program and they all recommended that we buy a new iPod.’ Regarding the Neistat’s claim regarding the iPod’s 18 month life, Neistat says, ‘They [Apple] didn’t specify 18 months, but they said that it was understandable.’

But, according to the Neistats, the story gets better. ‘We then purchased a third-party battery online. I’m very proficient with electronics, but it’s a very difficult thing to change the battery on the iPod, and that’s why I think Apple doesn’t offer the option… When I put in the new battery, I broke my iPod. So then I had to buy a brand new $400 iPod.’ According to Corey Neistat, it’s then that the fury that fueled the video truly kicked in.”