iPhone buyers report AT&T store woes | iLounge News


iPhone buyers report AT&T store woes

Following a MacDailyNews report that AT&T Stores have been hiding and refusing to demonstrate Apple iPhones to potential customers, readers have reported mixed but negative-skewing experiences about their attempts to purchase or even just see iPhones at AT&T stores. Some positive reports have been posted, but MacDailyNews and many of its readers have suggested that AT&T stores and their employees are being less than cooperative with customers interested in testing or purchasing the iPhone.

Some reports claim that the iPhone display units that appeared around the device’s launch have been removed, without explanation. Other reports claim that AT&T employees informed customers that they had to purchase an iPhone to be able to see one. Still others suggest that the commission-based employees are not receiving enough financial incentive to push the device over other models, and that they have instead opted to attack the product.

A report from “DM” states, “I went to my local corporate ATT store in Northern NJ, they did not have any iPhones in stock (probably true). But what a little disconcerting is that they were trashing the iPhone and Apple as putting out a bad product and suggested that I buy the new Blackberry Curve. I just smiled, walked out and across the mall and bought one at the Apple Store.”

A separate report from “Jim Steward” states, “My local AT&T store had them on display at first, then took them out. The display is still there, but no iPhones are attached. I didn’t have any trouble purchasing the iPhone, but they would not even bring it out of the back room until I had paid for it. If I hadn’t been set on buying the iPhone when I walked in or had not already looked at and held one, I would’ve gone to another AT&T store to see if I was treated any better.”

We encourage our readers to share your AT&T store experiences, positive, neutral, or negative, in the comments.

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i work for a corporate AT&T store and we had our iPhone demo’s down for about a week due to a faulty security system. the alarm would go off at random, i can only assume that maybe other stores are having the same problem. as for the commission side of the debate, that is totally ludicrous. the commission we get is based off of rate plan and features. you have to not cancel the features (or change to a different feature package) or the plan for 6 months, otherwise we get a charge-back. i would much rather sell you an iPhone, which i know you will not cancel the features because you cannot, than sell you a blackberry and get an extra $10 in commission and hope you don’t cancel or change to a different feature package. in my mind, as well as everyone at my store at least, i would rather have a guaranteed $20 than hoping for $30.

Posted by attguy on August 6, 2007 at 10:01 PM (CDT)


I’m in South Florida and have been using ATT then Cingular then ATT again for 5 years and the coverage improves every few months.

I got an iPhone from an AT&T store without a hitch, the guy knew everything about it and spent about an hour teaching me how to use it, all kinds of tricks, so I can tweak it just the way I want.

People say it’s expensive? What other product does iPod, Video, Email, Web, and a decent phone?

I’ve had a Treo (which cost $550 new), and a Blackberry (hate the little keys). This is the ticket for me.

Posted by FWG_TOM on August 6, 2007 at 10:39 PM (CDT)


Lots of fun using my iPhone, everyone wants to grab it, hold it, play with it. I’m just getting used to the keys and learning text messaging - techdictionary.com has lots of txtmsg stuff and an iPhone version. This gadget is going to revolutionize phones like the iPod did to music players. I’d like to see a tablet PC from Apple.

Posted by Geomguy on August 6, 2007 at 10:50 PM (CDT)


I purchased my iPhone at an AT&T store in North Phoenix on launch day.  The employees there were stellar and made it a really pleasant experience.  I had to active two iPhones via iTunes that night and the system crashed during the second activation.  I called CS and the problem was fixed instantly.  I was an AT&T customer before launch day and was glad Apple chose Cingular/AT&T as the sole carrier. I’ve read a lot of negative comments about them, but I think a lot of those complaints can be made about any wireless carrier.  None of them stand above the rest on any level.  My experience pre- and post-iPhone at the AT&T stores has been nothing but pleasant and I cannot imagine I’m the only exception.  I agree with other posters that the iPhone sells itself.  Everyone I met at launch had done their research and didn’t need to see it or handle it in the extreme.

Posted by vespagirl on August 22, 2007 at 6:49 PM (CDT)


You still do not understand anything, the nature of business and people. Apple will end as Microsoft, doing what they want just for money. I am living out of the country now and the iphone didn’t arrive yet, but when it arrive will be very expensive and tied to 2 years agreement at minimun. They will allways try to fc us guys. Please continue unlocking phone and any other devide, don’t let them do what they want -  Never. AT&T and Apple are making money business, just think about that.

Posted by John Microsoft on September 11, 2007 at 11:23 AM (CDT)



LATER ON THE SAME DAY, THE PUSH ME THE SERVICES ON MY ACCOUNT.  i didn’t agree, i just asked and inquered.






Posted by marcia baracaldo on February 25, 2008 at 3:13 PM (CST)


I bought the iphone the first month. I had plenty of problems, and plenty of solutions from apple!!
That was in july 07. in jan 08 i lost the iphone. I spoke to the store mng att store he said let me make you a deal. i will give you a free razer if your wife signs up new service, and i agreed only with 2 razors. well he stuck it to me knowing that i was waiting for 3g to come out in 3 months. Welll it was not a great deal, he rolled my account and said sign here and you are all set.
well the new ipone came out i called att they gave me the ok to get a 199 upgrade, i took my family with me to apple store and waited well when it was my turn the guy said sorry but you are not eligiable for 199 it will be 399 today .... long story short

att would rather let me close my account’s than let me pay them 200 cash and extend my contract??????????

they have lost me forever, and i am going black market Fubar att in the fr%^^* A**  DO NOT USE ATT EVER!!!!


Posted by Mr.south west florida on July 12, 2008 at 7:05 PM (CDT)


ordered and paid for iphone 3g over a week ago, still no word from att on status.called corporate staff was very helpful at getting me no info at all.

Posted by bob cash on July 24, 2008 at 12:51 PM (CDT)


I love my iPhone, but am probably going to give it back b/c the salesman at the At&t;store in Eugene, Oregon failed to tell me the truth as to how much it would cost me. I spoke with him for quite a while, made him write down exactly what it would cost.  He flat lied.  Even before that, just GETTING the thing was a nightmare; I waited 10 days, was rudely told that it would take 10-15 business days, call back at the 3 week point, raised Cain, it finally was discovered that the phone had been delivered 24 hours after I ordered it, but to the wrong store, where they just sat on the box with a clearly wrong address for 20 days.  After playing with it for a few weeks & really getting into it, the 1st bill arrived: heart attack time.  Outraged call.  “Oh yes, it won’t work without the data package (extra $30, NOT mentioned at any time by salesman, plus surcharges of $25 that he assured me wouldn’t be over $5). Instead of the $39 or so the salesman wrote down, monthly was more like $85. I know that buyers must beware, but salesman should not flat out misrepresent (read, “lie”).

Posted by kelly howard on September 18, 2008 at 7:44 PM (CDT)


My family has family plan cell phones, a home phone, cable, and internet all through AT&T. We have been customers for cellphones for more than 4 years with them, and have had their service for home phones for as long as I can remember. Today, I finally talked my mom and brother to come with me to the AT&T store so I could get off the family plan, my brother could get off the family plan, and I could get a new independent plan with an iPhone.

We didn’t even get to the iPhone part. The lady rudely informed us that we had a “large balance” and acted like we were lazy, good-for-nothings. DUH we have a large balance—it’s not cheap for 3 cell phones, cable, home phone, and internet. When we showed her the copy of the check we sent and the date she said we “just barely” paid it. What kind of attitude is this? We paid 100% of it 3 weeks BEFORE it was even due! They refused to separate my brother’s phone onto a new line as “they have not received the payment for the large balance” First, we sent a check a week ago for the current balance, which is not due until August 6. Secondly, we had several months of copies of bills with us each showed that we paid 100% of our balance each month.

The lady told us to come back next week to split the lines off the family plan. Um, excuse me? But if I come back next week you will say we haven’t paid that month’s bill.

I walked out with my disappointed family. My mom and brother will discontinue their cell, home phone, cable, and internet service with AT&T shortly, and I will purchase an iPhone at the apple store, where at least a nice person will get the commission.

Posted by Melissa J on July 25, 2009 at 5:16 PM (CDT)

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