iTunes 10 users report CD import bug | iLounge News


iTunes 10 users report CD import bug

A number of iTunes 10 users are having issues importing CDs after installing the updated software. In a lengthy Apple Support Discussion thread, users are claiming that upon inserting a CD, it is recognized by the Finder—the problem appears to be unique to Mac OS X—and iTunes opens as usual, but then begins behaving strangely, rapidly moving between the CD and the Music section and refusing to respond to user input. The problematic behavior reportedly lasts roughly 20 seconds, after which the CD is no longer mounted in iTunes nor the Finder. Based on responses in the thread, turning off the option to “Automatically retrieve CD track names from Internet” in the iTunes preferences fixes the problem, although it does force the user to type in the CD information manually. It is unclear whether the problem is with iTunes or with the Gracenote service, which provides iTunes’ CD track information, nor is it clear when a more acceptable fix may be available.

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Actually, there is a workaround.  If you turn of the option to Automatically Retrieve Track Names, load the CD and then under Advanced select Get Track Names, the behavor is then normal.  It seems as if the problem is only manifest if the disc is loaded and iTunes tries to retrieve track names at the same time.  At least, that is my experience…

Posted by Warren Shaw on September 7, 2010 at 1:50 PM (CDT)


Who still uses CDs?

Posted by urbanslaughter on September 7, 2010 at 3:22 PM (CDT)


@2 Over 90% of album purchasers, that’s who.

Posted by Code Monkey on September 7, 2010 at 3:35 PM (CDT)


I’ve been having a problem where the track names are downloaded from Gracenote, the CD appears in iTunes, but then it disappears.  I have to eject it and do it again.  This has been happening off and on for a couple of years.

Posted by Galley on September 7, 2010 at 4:36 PM (CDT)


@3 who still buys albums?

Posted by urbanslaughter on September 7, 2010 at 6:33 PM (CDT)


@#‘s 2&5:

I do.  Lots of folks do.  Maybe your sort - just getting your first razor don’t, but I do.
Like many with your attitude, you fail to recognize that others exist…to your detriment.

Posted by sb on September 7, 2010 at 6:41 PM (CDT)


Apple, Congratulations on screwing over Mac fans again! You’re doing a stellar job of it! Seriously, before Steve Jobs introduces any program to the public it should be in final completely bug-free form THE DAY BEFORE for ALL platforms it is to be on, otherwise do not even announce its existence. And btw, creating a completely bug-free program IS NOT IMPOSSIBLE.

Posted by Tess Stickles on September 7, 2010 at 7:41 PM (CDT)


In fact, the problem is even more troublesome than just that.
The new iTunes does even recognize the existence of an iPhone (including 3GS and iPhone 4, don’t know about 3G though), resulting any syncing of updating of iPhone impossible!

Posted by Gas on September 8, 2010 at 5:39 AM (CDT)


@7 - “creating a completely bug-free program is not impossible” - can name any? I am a software tester by profession and have yet to find a program that is “completely bug-free”

Posted by Software Tester on September 8, 2010 at 8:05 AM (CDT)


Perhaps a 100% bug free product is impossible, but a functionally bug free product is not. When you’ve seen the bugs that Apple routinely ships and the bugs they even leave in place for *years*, you stop making excuses for Apple.

For example, smartlists not working under iOS after three years is not a matter of slipping through the cracks, it’s a matter of a company that doesn’t give a crap.

Posted by Code Monkey on September 8, 2010 at 9:39 AM (CDT)


I had the same problem after upgrading to iTunes 10. I contacted Apple’s Tech Support and they recommended re-downloading and re-installing the software. I have done so and so far it seems to be working….so far…

Posted by Paul Bean on September 8, 2010 at 12:23 PM (CDT)


Software Tester: There are VERY few things that are TRULY impossible. Having a bug-free program is not (and, I repeat: IS NOT) one of them. As Code Monkey said: it is a matter of LAZINESS, not what is possible or impossible. People once thought traveling into space was impossible; obviously it is possible; just because primitive people were incapable of it did not make it impossible, it just meant they were not capable of it. Look at the ego on you, Software Tester, just because you are incapable of doing a job you presume that it is impossible. Incapability DOES NOT EQUAL impossibility. Sorry to burst your bubble. Here is a tip, Software Tester: In the future, don’t argue with me. You won’t win, and you’ll be wrong everytime. Being right when you go against me actually is one of the few things in the universe that is impossibility.

Posted by Tess Stickles on September 9, 2010 at 2:40 AM (CDT)


I too had a problem with iTunes 10 - the import cd feature would fault immediately. I searched the web and found no solutions and noted the problem was not solved by uninstalling/reinstalling software, nor restoring computer to original factory condition. The import cd feature simply doesn’t work either on macs or windows vista/xp/7. Mac owners reported unselecting “automatically retrieve song titles from internet” was a way to get the import to work. How inconvenient! I own a windows 7 64-bit emachine. So, that didn’t help me at all. Here is what did! The crappy AAC encoder which is selected automatically for you, causes iTunes to stop working when you start your import! Simply choose a different encoder and it will work fine. I chose mp3 encoder. The whole thing was so frustrating and an obvious problem for so many people, that I felt compelled to post this solution for others. Happy importing! :)

Posted by Jason on November 13, 2010 at 9:46 PM (CST)


Thank you so much Jason!!!! I am just so happy to finally find a solution!!!

thanks again! =]

Posted by Haleigh on November 15, 2010 at 10:04 AM (CST)


Thanks Jason I will try that later.  Having said that we shouldn’t have to do anything apple should sort the problem they have us stitched up every way. Does anyone know how to contact apple about the problem perhaps if they get bombarded they will do somthing about it. Cheers again for the solution

Posted by willow on November 15, 2010 at 11:38 AM (CST)


hey thanks jason, you’re the only person here who seems to be helping at all, your advice worked really well. THANK YOU!! but can i ask, will changing it to mp3 make a difference to quality or make it unrecognisable to ipods?

Posted by Random Guy Tom on November 18, 2010 at 11:43 AM (CST)


Thanks Jason! This worked for me…thank god…was about to throw the laptop!

Posted by Carrie on November 20, 2010 at 5:51 AM (CST)


Thanks Jason, restored my sanity, well done.

Posted by john frater on November 29, 2010 at 4:39 PM (CST)


Thanks Jason, it worked for me too

Posted by Rob on November 29, 2010 at 10:37 PM (CST)


This is the fix!!! Download the iTunes 10 from Apple’s website and install it again. Now I can copy cd’s onto Itunes (problem sorted)

Posted by Marc on December 2, 2010 at 7:12 PM (CST)

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