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iTunes accused of overcharging UK customers

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By Dennis Lloyd

Publisher, iLounge
Published: Wednesday, September 15, 2004
News Categories: iTunes

“Apple’s iTunes music download service has been accused by the Consumers’ Association of overcharging UK users.

The group accused the service of charging UK-based customers nearly 20% more than those with addresses and payment details in France or Germany.”

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Comments

21

Well I didn’t think It was that bad value. Its cheaper than buying the actual song and is 20p cheaper than most sites.

Posted by Max on September 17, 2004 at 1:00 AM (PDT)

22

There is absolutely no excuse for overcharging people based on their nationality alone. That is what is taking place.

It’s basically commercial racism to gain greater profit margins.

Posted by Sam on September 17, 2004 at 7:27 AM (PDT)

23

A physical CD in UK is £9.99 on average, while a CD in EU €9.99 on average. Obviously the record companies are over charging you, but I don’t see you guys crying foul there.

I’m not an Apple fanboy, but from a business perspective, iTune pricing makes sense. For each region they have to price it to be competitive with their respective markets without cannibalizing too much the physical CD market. Other wise the record companies and their distributors would never agree to a deal.

Posted by Starboard on September 17, 2004 at 8:31 AM (PDT)

24

Starboard - the difference is that we can buy CD’s over the net fom cheaper EU countries, due to iTunes regionalisation we can’t do the same.

Posted by Hokalus on September 17, 2004 at 9:44 AM (PDT)

25

People who comment about iTunes being cheaper than other services are missing the point. If apple decided to charge £5 a track that would be up to them, people are free to choose not to use the service. Whereas what they are doing is charging more to residents of the UK than residents of other countries who are in a free trade agreement, and blocking the ability of brits to access the other countries market. This is not an issue of whether Britain changes its currency to Euros(which it shouldn’t). The Store should either give Brits access to the french and german stores, or it should reduce the price in the British store, only major changes in exchange rate would effect the price

Posted by Andrew on September 17, 2004 at 5:02 PM (PDT)

26

I’m not an Apple fanboy, but from a business perspective, iTune pricing makes sense.

They are all crap and overcharging by around 100%

AllOfMP3.com all the way!

Posted by global free trade on September 17, 2004 at 6:52 PM (PDT)

27

I think you are forgetting the little fact that they were upset that they were being charged about 20% more than France or Germany, not the fact that its expensive in the first place.

Posted by Austin on September 17, 2004 at 8:14 PM (PDT)

28

Hold on here…

Overpriced product supplied by Apple?  (See iPod case, headphones, AirTunes) Say it ain’t so!!!

I love Apple’s products and all, but the premium they charge for a DRMed 128kbps file is rediculous. 

I still can’t buy a thing off of iTunes (in Canada), but I don’t think I ever will.  I hate to think of the backlash Apple receives once people have moved on to their sixth computer in 10 years time…  What happens to all of those iTunes files?

I will gladly stick to a $12CAD CD bought at the store.

Posted by John on September 19, 2004 at 7:32 AM (PDT)

29

I love the new photo Ipods

Posted by Robinson ko on October 31, 2004 at 7:08 AM (PDT)

30

I do not know why people keep saying that what apple is doing is illegal. The concept of free-trade is clearly misunderstood. A private company can charge whatever it wants to whoever it wants, as long as it is not based on sex, religion, marital status, etc. For example a pub could charge one price for a beer in the afternoon and a higher price in the evening. A record store can sell the same CD for more in London than in the suburbs. iTunes likewise can sell songs at different prices to different parts of the EU. They are also many legitimate reasons for different prices, one of them me the cost of servers in the respective countries, as well as technical support. Perhaps Brits have more tech support questions than the French, and therefore iTunes needs to employee more English than French speaking employees.

Posted by John Telford on June 24, 2005 at 4:27 PM (PDT)

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