Lajo releases exo2mini-sb for iPod mini | iLounge News

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Lajo releases exo2mini-sb for iPod mini

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By Dennis Lloyd

Publisher, iLounge
Published: Thursday, April 15, 2004
News Categories: iPod Accessories

#### has released a new version of the exo2mini-sb which features no mounting post on the back to attach a belt clip. “And because it does not have the metal implant to support SWVclip the savings from the chrome plate brass implant means a $2.50 reduction in the cost of the case and the savings are being passed onto you.” The soon to be released TwistClip allows you to wear it in both a vertical and horizontal position along with six other positions.  Exo2mini-sb costs $17.50 plus $5 shipping to anywhere in the world in 3 colors with more colors promised before the end of this week.

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Comments

1

hey ####, why don’t you just release a case that has all of these features combined? i have to buy 3 different cases to do three different things.

Posted by dimensi1on on April 15, 2004 at 7:21 AM (PDT)

2

#### make your webpage compatible with mozilla.

Posted by raptor249 on April 15, 2004 at 7:50 AM (PDT)

3

Does this seem to be a bad way to sell business? Releasing so many products without even giving the detail of the differences between all the products. I say this because the #### website is not user friendly at all. There are so many things to choose but there is no page dedicated to each product telling the visitors what makes the product the one that fits their need.

Posted by pboy2k5 on April 15, 2004 at 10:47 AM (PDT)

4

Almost every item (in the product section) has a “features page”.  Some do not, however almost all do.  It gives you enough information about the product to know what the differences are.

Next to the “magnifying glass” there’s an upside down exclamation point.  Click there for features page.

Posted by JBF on April 15, 2004 at 11:31 AM (PDT)

5

I fix my statement.  His site has a feature page for some of his products.  Not all, and not even most.  smile  Oh well, that will be coming soon I’m sure.

Posted by JBF on April 15, 2004 at 11:32 AM (PDT)

6

Buy at your own risk. It has been 3 weeks since my order “shipped” and it has never arrived. Never any replies to my emails about missing order. Glad I had PayPal get my money back for me.

Posted by Colango on April 15, 2004 at 12:34 PM (PDT)

7

Colango:
Please go to lajos site and click on contact us, you will be asked to logon with your order id and e-mail address, do so, then once logged in, click on report a problem, #### will get back to you within a day. He’s good for it. Hong Kong Airmail is horrible, hopefully he will ship you a replacement via DHL.

Posted by Dan on April 15, 2004 at 12:55 PM (PDT)

8

Math Question of the day:

Which is larger,
the number of products that #### sells
or
the number of people who have ordered them and not received them

Posted by wow on April 15, 2004 at 12:58 PM (PDT)

9

I just hired another commerical artist to help get all the feature pages up. Soon I will have a feature page for exomini cases which will give you all of the features for the 7 new cases. Now I have 5 styles of exomini cases with many colors in stock and exomini-fb and exoflpmini-fb will be released soon. Now that you have seen exo2mini-fb you know the fb stands for a flat back and a saving of $2.50 from the cases that support SWVclip cases without fb at the end of the style.

Yes I have a lot of products and there are more. To date I have over 600 products when you include the colors and over 40 styles of products. You will see new products coming out nearly every week. One of the ones you should watch from is a special wrap around PDA protector (made from TPU) that is used for your iPod so that you can those with soft cases from other manufacturers can enjoy control wheel, menu and screen protection. The new product iPodmini owners will like it a special TPU slip case will allow you to protect your iPodmini when using your blet clip and armband. That one I am impressed with and was developed by my TPU factory. I am stepping up my production capability with 2 more silicone machines that I have bought and we I buying sewing machines to get ready to make leather cases.  Soon I will have online camera inside my new factory so that every now and then I can give you a peak at how cases are made.

As of yesterday customers will logon with their order id to get help with any problems. The 2 emails that confirm payment and shipping have this clearly marked on them and instructs our customers not to send us return email. On our site, if you want to ask a question you are directed to my forum and soon will have the option of a Q&A. From these 2 you can get all the answers you need about products, specials, shipping, etc. and if you can not find your answer or have one of the community help answer your question then you can write me by using an online customer service No Email. The info function to submit a letter to us will be complete in 2 wks because our cheif programmer is away on business in Beijing.

Posted by Lajo on April 15, 2004 at 2:23 PM (PDT)

10

#### is famous for being long on style, low on substance.  His 2 for 1 Easter sale (notice the irony) was misleading.  Most of his colors are still not in stock, a week after Easter, and you can’t buy 1 ice exo case, and 1 indigo color case, for example, of the same exo style.  To get 2 for 1, your second case has to be the same color!  I tried this multiple times, still with the same result.  The vast majority who want to take advatnage of a 2 for 1 deal would want a second case in a different color.  The other problem I have is that since his the majority of his products are out of stock chronically, you order thinking you’re getting a 2 for 1, but then the second product NEVER comes, so you end up paying full price for one case.  There’s no order notification that the out of stock product is in stock, and they want to charge you shipping all over again.  Even after I told them to hold my cases until they were all in stock.  So I feel that the 2 for 1 specials are very, very shady deals.  My one ice color case did arrive, though, I must report.  But it took so long that when it did, I had forgotten all about it :>

And, the website is full of vapor ware and redundant links and is truly the most confusing website I’ve ever personally visited.  Think of how many sites we’ve all visited before, and his is #1 hands down the most confusing.  You’re only as good as your reputation, and if his company had online ratings, they’d probably be near 0.5/5 stars. 

There’s always going to be people who keep him in business, but buyer be very aware.  Surely not ALL of us who bother to write in on these boards are wrong in what we claim. 

Posted by Looks good on April 15, 2004 at 4:27 PM (PDT)

11

Looks Good, are you mad? I ordered myself from that sale and got completely different colors of the products I chose.

And they arrived today.

Posted by Prudence in Somerville, MA on April 15, 2004 at 4:50 PM (PDT)

12

I too suffered from his false advertsing, lack of customer support and shady emails that leave you scratching your head. I never did receive my order, now months ago.. I just wrote it off. I’ve heard a lot of bad things about companies in China and #### is one of them. Good luck peeps the con is on.

Posted by Lajo beware on April 15, 2004 at 5:33 PM (PDT)

13

I agree with some of what you write about the 2 for 1. Let me tell you what you can get from my program 2 for 1 and what will happen in the near future. Currently in a 2 for 1 (Bonus computer function) you can get any colors you want but it has to be in the same style. In the near future you will be able to mix and match. Example if you bought and exo and wanted TwistClip we would be able to direct the bonus program to recognize that and not limit it to one but to multiple styles; example exo could have a bonus for TwistClip, SWVclip, exo2, exo3, exoflp etc etc. If you program you know that this is no small feature because the system has to look at each line on the order form and then match it to the bonus items. It is easier when it is limited to order of 10 and under but our bonus are offered to resellers and distributors that may put 1000 + items on their order form. Remember I am doing this in a country were I am the outsider and I have been able to break the language barrier, find people to program and understand my business plan and build an expanding business with my own factory. My line has grow from 1 item and 2 people to 500+ items and 35 people and growing.  Now I have online customer service and online instant application for want to be resellers and distributors so that I can plug them into all of the monthly specials so they can pass them onto you the customers.  I am just getting ready for the major push of this company and the back end of it is being set up to handle it.

Once again for those that have a problem with their order go online and logon with your order id and your email and you will get a solution to your problem. Sorry if you had to suffer but I am doing my best to manage the increase interest in my business and vital pieces are being plugged in to make it a pleasant experience for you and for us.

Posted by Lajo on April 15, 2004 at 5:45 PM (PDT)

14

You people who keep complaining and complaining with each comment in ####’s news bits.

If you have a problem, why don’t you go to his website and get it resolved with the new customer service?  It works.  Trust me on this.

If you just want to continue to whine and complain then I can’t stop you, but your looking pretty ignorant when you can obviously get the problem resolved through either ####’s forums or his new customer service portion of his site (brand new function which allows a MUCH easier method of dealing with problems).

So in my mind, either get it resolved through the aforementioned methods, or just stop whining.

Posted by JBF on April 15, 2004 at 6:41 PM (PDT)

15

JBF,
In all of the order confirmations, etc I have ever received form ####, never once was it stated that I had to visit his “Forums” to resolve issues. Every one clearly stated to respond to a stated email address with my order number and it would be resolved. I was simply following his instructions. If posting on his forums page is his preferred method of correspondence, it shoiuld be stated in his Order Confirmations. I have tried to work within the system he created, not mine. I just want new customers to be aware of these issues or else they will suffer the same fate as most of us. Some of the people in this forum have complaints months old. For you to tell them to “stop whining and use the new customer service part of his site” is ignorant and foolish. #### has not address their problems in months. They have sent emails, like instructed, and have had no response. Now, like a miracle, he has a new Customer Service feature in his site and we are all supposed forgive and forget. Forget it! Until I start seeing glowing posts here in these forums, I will never order from him again.

Posted by Colango on April 16, 2004 at 1:24 AM (PDT)

16

“#### make your webpage compatible with mozilla.”

I second that.

“#### fix your error prone site, please.”

I second that too.

The funny thing is, I have never come by a seller who has annyoed me before I even got to buy their products. Cuz what’s annoying me is that his site is so dysfunctional and mini cases are still all out of stock, been waiting for the last 6 weeks…

Posted by speedybluedragon on April 16, 2004 at 3:51 AM (PDT)

17

Since my customer service was uploaded a day ago problems are get resolved quickly. One of the most important features is that no one can post multiple complaints on the same order id and no one can request information in the online problem section. This has resulted 30 times less postings in one day. This month my customer service will have more features added to the admin side which will help that much more.

Now want to be reseller and distributors go directly to an application and once they have their password they will have an online method to communicate.

Customers go to the forum for information and soon a Q&A will be added to support that along with online customer service for info.

Problems are reported by logging on with your order id, there is no other way.

Now lets deal with your situation, if you want to get your problem resolved and you have an order id then follow the instructions, if you dont want to go for this then I would have to assume that you dont have a problem nor do you have a paid order id.

The balance of the email will be replied with a request for people to go online and logon with their order id and their info questions can be answered in my forum. 

Do not expect relies over the weekend, we all need a few days off to recharge.

Posted by Lajo on April 16, 2004 at 4:28 AM (PDT)

18

Sorry I did not mean to ignore your post.
I will have my programmer look at mozilla.
If there are problems on the site then post them in my forum under website and it will be read by my chief programmer. I want to the site to work to be fast and friendly too. 

Posted by Lajo on April 16, 2004 at 4:35 AM (PDT)

19

I have ordered four cases from ####. I have had no problems!
I would like to order more cases, but how many can 1 person have!

My personal opinion is that he is one of the best people to do business with on the internet, bar none!
It seems every week he is offering a new or more refined product.
Anybody who asks about my cases I tell them that #### is the one and only place to get your iPod case.

Thanks ####!
You are the BEST!

Posted by BanjoMan on April 16, 2004 at 5:25 AM (PDT)

20

I love my exo3 cases, I want more. The second two took longer to arrive, but they did arrive within the 5-10 days promised. #### seems to spend a lot of time communicating with customers and listening.

But the website *is* lousy, and no, it doesn’t work in Netscape. I, personally, could do a lot better. But whatever. I’m tired of people trying to insinuate that his products are crummy and the customer service poor. You want bad customer service? Try Mediacom Cable.

Posted by lbarkett on April 16, 2004 at 5:36 AM (PDT)

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