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Mix: iPhone Vista, NPD, Genius Bar, Late Show

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By Charles Starrett

Contributing Editor
Published: Wednesday, July 14, 2010
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Speaking at Microsoft’s Worldwide Partner Conference in Washington, D.C., Microsoft COO Kevin Turner made several disparaging remarks about the iPhone 4, according to a Computerworld report. “It looks like the iPhone 4 might be their Vista, and I’m okay with that,” Turner said, referencing Microsoft’s replacement for Windows XP that was heavily criticized. He later poked fun at the phone’s reception issues, saying, “one of the things I want to make sure you know today is that you’re going to be able to use a Windows Phone 7 and not have to worry about how you’re holding it to make a phone call.”

A new NPD survey of over 3,800 iTunes users age 13 and up has revealed strong demand for Apple streaming options. Paid Content reports that based on the results, between seven and eight million iTunes users in the U.S. would have “strong interest” in a $10/month streaming service, with even higher demand—in the 13-15 million range—when free streaming access to users’ own iTunes libraries is included.

Apple is preparing to roll out a number of changes to its Genius Bar service areas at its retail stores. Mac Rumors reports that the changes will include active queue management, which will see other qualified employees more over to the Genius Bar as need to help handle walk-ins, the ability for technicians to handle more than one customer at a time when the first customer’s appointment is running long due to lengthy diagnostics or other time-consuming activities, a push for completing overnight repairs while removing some of the focus on “while you wait” repairs, and MobileGenius software deployed on iPod touch units around the store to allow other employees to provide rudimentary support while reducing clutter at the Genius Bar.

The iPhone was the subject of the “Top Ten” list on last night’s episode of the Late Show with David Letterman. Entitled “Top Ten Signs You’ve Purchased a Bad iPhone,” the list included reasons ranging from slightly humorous to slightly gross, but serves as yet another example of negative press for Apple due to the iPhone 4’s ongoing issues.

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Comments

1

I do believe Kevin Turner may want to be careful what he promises. Microsoft only controls the software. He has no guarantee that the hardware manufacturers will not have some sort of production/design glitches. I have no problem with M$ poking fun at Apple (until they own up to this antenna thing, they certainly deserve it). But, I think anyone in the tech field knows that $%^& happens and should watch their words carefully.

Posted by Mitch on July 14, 2010 at 3:08 PM (PDT)

2

Mitch, that’s inaccurate. You want to sell something with MS’s OSs commercially, you’re *almost* as subject to their control as any Apple device is to, well, Apple. The WinPhone 7 project is even tighter controlled than licensed PCs. Whatever handset manufacturers are building for MS will have to meet whatever specs and standards MS has set.

Posted by Code Monkey in Midstate New York on July 14, 2010 at 6:48 PM (PDT)

3

You are correct CM, but I was just generalizing a bit. In general, Microsoft does not have FULL control over the design/production of the hardware side of a WinPhone. Mr. Turner simply can not guarantee that something like this could not happen to them. There are just too many variables. I am absolutely sure they are “up in the grill” of every hardware manufacturer that will carry their OS, but they probably will not be as involved in the process as Apple can be. Plus, if something like this were to occur on a WinPhone handset, MS could simply play the finger-pointing game. Apple can only point a finger at themselves…or the people that OBVIOUSLY do not know how to hold a phone! smile

But an Android, WinPhone or Blackberry has the same chances of making it into the wild with a hardware flaw as the iPhone did. No amount of oversight can ever really catch it all. Even if this one SHOULD have been caught in the lab. I would just hope that the offending company would own up to it. Not try to shoo it away like a gnat. Admit it and do something…ANYTHING…to correct it.

Posted by Mitch on July 15, 2010 at 7:12 AM (PDT)

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