Mix: iPhone Vista, NPD, Genius Bar, Late Show
Published: Wednesday, July 14, 2010
Speaking at Microsoft’s Worldwide Partner Conference in Washington, D.C., Microsoft COO Kevin Turner made several disparaging remarks about the iPhone 4, according to a Computerworld report. “It looks like the iPhone 4 might be their Vista, and I’m okay with that,” Turner said, referencing Microsoft’s replacement for Windows XP that was heavily criticized. He later poked fun at the phone’s reception issues, saying, “one of the things I want to make sure you know today is that you’re going to be able to use a Windows Phone 7 and not have to worry about how you’re holding it to make a phone call.”
A new NPD survey of over 3,800 iTunes users age 13 and up has revealed strong demand for Apple streaming options. Paid Content reports that based on the results, between seven and eight million iTunes users in the U.S. would have “strong interest” in a $10/month streaming service, with even higher demand—in the 13-15 million range—when free streaming access to users’ own iTunes libraries is included.
Apple is preparing to roll out a number of changes to its Genius Bar service areas at its retail stores. Mac Rumors reports that the changes will include active queue management, which will see other qualified employees more over to the Genius Bar as need to help handle walk-ins, the ability for technicians to handle more than one customer at a time when the first customer’s appointment is running long due to lengthy diagnostics or other time-consuming activities, a push for completing overnight repairs while removing some of the focus on “while you wait” repairs, and MobileGenius software deployed on iPod touch units around the store to allow other employees to provide rudimentary support while reducing clutter at the Genius Bar.
The iPhone was the subject of the “Top Ten” list on last night’s episode of the Late Show with David Letterman. Entitled “Top Ten Signs You’ve Purchased a Bad iPhone,” the list included reasons ranging from slightly humorous to slightly gross, but serves as yet another example of negative press for Apple due to the iPhone 4’s ongoing issues.
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