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Mix: Spore Apology, MTS Russia, Another 3G lawsuit

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By Charles Starrett

Contributing Editor
Published: Friday, September 5, 2008
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For the first time ever, Apple is emailing Click Wheel iPod users who purchased Spore Origins to notify them of an updated version, which is automatically added to the user’s iTunes Store download queue. The email reads, “The iPod Click Wheel game “Spore Origins” you recently purchased may not function properly on your iPod nano (3rd generation), iPod classic, or iPod (5th generation). We want you to be completely satisfied with your purchase, so we have placed an updated version of “Spore Origins” in your download queue.” Spore Origins was pulled from the iTunes Store shortly after its release due to a bug that caused the game to lock up on iPod classic and some fifth-generation iPod models; the game has since been updated and is once again available on the iTunes Store.

Mobile TeleSystems (MTS), Russia’s largest cellular operator, has become the country’s third carrier to announce that it has reached an agreement with Apple to offer the iPhone in Russia. “Sales of iPhones in Russia will start this year,” the company said in a statement. Rival carriers MegaFon and Vimpelcom have also announced they will begin sales of the handset later this year.

A third lawsuit has been filed against Apple and AT&T accusing the companies of misrepresenting iPhone 3G speeds and network performance and failing to disclose “defective” third-party apps on the App Store. Relying in part on Internet reports as proof, plaintiff Eulardi Tanseco claims that Apple and AT&T violated New Jersey’s Consumer Fraud Act, its Uniform Commercial Code and the terms of its contract by knowingly advertising service they couldn’t maintain. The suit is seeking class action status, and is asking for both compensation and punitive damages.

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Comments

1

Hate to say it but he is right and Apple deserves to be sued. I have had all of the same problems and have been working with Apple for over a month without a fix. I am on my forth iPhone 3G all of them have the same problems.

They do not need to use only websites, they can talk to plenty of us users having the same problems. Be happy to talk to them.

The advertising from Apple was twice as fast (it clearly is not) and half the price (NOT AT ALL TRUE). The 3G sucks, the price is higher not lower as you need to include the contract in the pricing. They charge more for 3G data plans and it barely works. You end up using Edge anyway.

Crashing apps and having to restore iPhones has become part of ownership.

You can say just return it, but after working with Apple for over a month trying to find a fix, you find yourself past the return date with Apple and past the point of canceling your contract with AT&T;, so this is not an option form many. Do you think that they would be so nice to return all your money? Forget it, they still are denying the problem exists to any more than a few users.

One of these lawsuits will probably stick and the check book will come out. Sorry they deserve it. And I am a stock holder. I am very disappointed in Apple lately.

Posted by Paul on September 5, 2008 at 5:58 PM (PDT)

2

apple never claimed that the price includes the contract.

and for every person like yourself that claims the phone is #####, there is someone that claims it’s gold. so perhaps the issue isn’t just in the phone. at least not for everyone. perhaps there are other factors. like network quality in a particular area.

so where are the dozens of lawsuits against ATT.

and believe me if you went to Apple and ATT and flat out said that you wanted a refund on the phone and a no fee cancellation on your contract because you have spent the last X weeks with non stop and documented problems, they would probably do it no questions. it’s all about how firmly you make the demand. never hurts to raise your voice in a crowded store either. they will give in to shut you up and get you out before you start a bigger problem

Posted by lucas on September 7, 2008 at 11:09 AM (PDT)

3

This really is a legitimate problem and apple knows it.  It is a hardware issue and not a network problem.  Having already owned several other 3G phones that work flawlessly…..apple dropped the ball on this one.

Posted by dan on September 8, 2008 at 11:37 AM (PDT)

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