Mophie offers rugged Juice Pack Pro for iPhone 4, 4S | iLounge News


Mophie offers rugged Juice Pack Pro for iPhone 4, 4S

Mophie has announced its new Juice Pack Pro, an oversized, rugged battery case for the iPhone 4 and iPhone 4S. Touted as having the largest battery ever built into a Juice Pack, the Pro offers a 2,500 mAh capacity battery, which the company claims is good for a 150% boost over the built-in cells of the iPhone 4/4S, as well as a rugged, multi-layer case—comprised of a high-impact polycarbonate inner shell, a silicone protective wrap, a waterproof speaker cover and anti-glare screen protector—that exceeds military specifications (MIL-STD 810G) for resistance to rain, sand, dust, and shock exposure. Other features include pass-though controls for the Home button, volume, and sleep/wake buttons, a pass-through USB port that allows for charging and syncing of the device without the need for removal, a 4 LED battery charge status indicator, a dedicated on/off switch for the battery, and an included quick-draw, shatterproof rotating belt clip. Mophie’s Juice Pack Pro for the iPhone 4 and iPhone 4S is available now and sells for $130.

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I purchased my Juice Pack Pro direct from Mophie last week. After getting started with putting my iPhone inside the case, I noticed scratches on the screen. It then clicked that the round stickers that seal the outer sleeve of the packaging to the inside were already cut But, in my excitement to get started, I really didn’t pay attention to it.

I contacted Mophie and was advised to fill out their online form and the exchange process would start. I received a reply within an hour and to my dismay, they wanted me to pay for shipping back to them. I let them know quite clearly that I would not spend another $20 to send back something that I paid $130 for, then nearly $10 in tax and $26 in shipping. All told, I spent $165 to get my hands on the case. I received no further reply from customer service so I decided to send an email to the founders of the company, which included the CEO. I still have yet to receive any sort of response from anyone.

So here I am, stuck with a product that was basically shipped to me as a refurb/open box unit. I haven’t even had the pleasure of using it. They may have great products. But, what good are they if the company doesn’t stand behind their product or their image. What a shame.

Posted by Kurt Webster on June 23, 2012 at 12:49 AM (CDT)

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