iLounge

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I’m on the fence, trying to decide whether I need one of these. For the most part, I was really satisfied with the product for the 3GS, and the issues I had were taken care of quickly.

I asked the following questions of Mophie via their website:

“Hi, glad to see you’re going to sell a juice pack air for the iPhone 4.Couple of questions:

1) I bought a juice pack air for my 3GS and had one with a wiggly micro-usb socket. You kindly replaced it free of charge, so I am a 100% satisfied customer… but it would be nice to hear some reassurances to the effect of, “We know there was an issue with some of those, and it’s been better engineered this time around.” or etc.

2) I tried to buy a longer (6’) micro USB cable from Amazon to use with the one for the 3GS and it didn’t work because the molded plastic around the plug interfered with the socket. Which was kind of a bummer. Any advice, or is the new socket any more exposed? (eg less thickness to the case around the plug-hole?) The new socket is the same exact form factor/plug type (micro usb) as the previous model, right?

3) Speaking of the micro-USB, where the heck is it? None of the product photos show it very clearly. It appears that it is on the left side near the bottom of the case, opposite from the battery switch? Can you please add a photo which clearly shows this?

4) More recessed-plug questions: Apple’s bumper designer stupidly assumed that the only 3.5mm plug I will be putting into the phone is a skinny one like the one on their headphones. I am an A/V guy, and I use that jack all of the time to test equipment.

Your new case LOOKS to have a slightly larger hole on it, but that might only be to expose the second noise-cancellation mic; it’s hard to tell from the photo. So I guess my question here is, what is the diameter of the hole around the 3.5mm jack itself, e.g. from ‘front’ to ‘back’ (narrow dimension) of the case?

5) Have you had any reports of the juice pack air interfering with phones, when used in conjunction with car steros? I have a Sony CDX-GT630UI with a front-panel USB port and it had caused a couple of hard resets to the phone (eg to the point of seeing the bar graph come up) when in the juice pack air. Wondering if you’d had any other reports of this, and if so, if it had been explored/addressed/fixed in this version?

6) Out of curiosity, since Apple has reportedly increased their battery capacity by 40%, (and I have noticed - the phone usually lasts me *almost* all day now) do you expect to sell as many of these as previous models? Or do you just figure that there will always be someone else who wants more than what the default model gives them, so you’ll always have customers?

Thanks for your time.”

I will reply back to this thread with whatever answers I get back from them.

Posted by Thom Brooks on September 7, 2010 at 5:04 PM (PDT)