New AppleCare Battery Document | iLounge News

News

New AppleCare Battery Document

AppleCare has a new article on 3G iPod batteries:

“The iPod battery indicator shows, approximately, how much charge is left in the battery. You may find that the battery indicator shows a charge left, but iPod stops playing because the battery is, in fact, depleted. In some cases, the iPod battery indicator may show less than a full charge after fully charging the iPod for four hours. This does not necessarily mean anything is wrong with your iPod’s battery. Follow the steps in this document to determine if your iPod’s battery is working correctly.”

« Mac: iLinkPod 0.4 pr1 Released

iTrip Station Locator Launched »

Related Stories

Comments

1

http://www.ipodsdirtysecret.com/

Posted by chounder on November 24, 2003 at 1:53 PM (CST)

2

The album should play over and over until the battery is depleted.
Regardless of what the battery status indicator shows:

iPod (with Dock Connector) should play the album for approximately 8 hours.


Yeah, umm ok, sure it will play for 8 hours under absolutely optimal conditions, what about the real world?

Posted by gti on November 24, 2003 at 3:10 PM (CST)

3

So basically their document says “the battery meter may not be entirely accurate at given times or at least in a format usable to the average user”.

Nice job!

I think as soon as you have to put out a document on why the battery meter doesn’t make sense its time to design a new battery meter.

Posted by SpideyPod on November 24, 2003 at 3:56 PM (CST)

4

They DID design a new battery meter. That’s why they need to put a new KB article to say it doesn’t work.
Now for OK to Disco…

Posted by Chris Matchett on November 24, 2003 at 4:00 PM (CST)

5

That’s so dumb.  I’m not going to waste 8 hours just to see if the battery is working.  If the battery indicator doesn’t work, than change it.  All their doing is admitting it sucks and “oh well, too bad so sad”.

If your battery doesn’t work, pay us another $100 and we’ll replace it for you.  bastards.

Posted by styles on November 24, 2003 at 5:01 PM (CST)

6

Yea I get that they DID design a new one. And now I get that they have to explain why this one doesn’t seem to display the remaining charge the way most expect it to.

Is it just me or have battery meters been on rechargeable devices for a number of years now and many others seem to have gotten it right yet Apple is struggling with this one.

Posted by SpideyPod on November 24, 2003 at 7:50 PM (CST)

7

I only get 2-3 hours of play time with my 3G 15GB iPod (mild scrolling and 15gb of 128-192kbps music)  I’m going to test my battery in couple of hours.  I’m just tired of worrying about this battery issue.  iRiver guarantees that the owner will get at least 80% charge even after 4 years. 

http://www.iriver.com/support/faq_view.asp?idx=279&page=1&category1;=&category2;=&p_name=iHP-120&word;=

Posted by blupixelz on November 25, 2003 at 12:50 AM (CST)

8

http://www.iriver.com/support/faq_view.asp?idx=279&page=1&category1;=&category2;=&p_name=iHP-120&word;=

read this.  they seem more confident about their battery than apple.

Posted by blupixelz on November 25, 2003 at 12:54 AM (CST)

9

“read this.  they seem more confident about their battery than apple”

yeah right, I’d like to see iRiver still exists in 4 years…

Why compare iRiver & Apple? are you kidding me? confidence? it’s just marketing spin as iRiver has no credibility it NEED to live up to (compares to Apple).

Posted by voodoo on November 25, 2003 at 3:16 AM (CST)

10

Further down in the iRiver document: “Our policy on the battery replacement: If the user uses ihp-100 for multiple hours per day, depending on the warranty, we will replace the battery for free.”

Sounds like they’ll replace the battery for free. That doesn’t sound like marketing spin to me.

Posted by dcx693 on November 25, 2003 at 9:25 AM (CST)

11

the reason why apple’s batt sucks and why the batt meter is inaccurate is because the ipod doesn’t shut down. it is constanly taking in power from the batt since day one. it’s on “sleep” mode…for creative, philips & all hdd mp3 players, there is a shut down button to fully turn the player off. Therefore that action can perserve the batt life. Advantages for not shuttin the ipod down? you get an instantaneous start-up. Also when we sync out ipod with our machines, it charges…this is bad for the batt too.

Posted by jm on November 25, 2003 at 10:25 AM (CST)

12

“iRiver has no credibility it NEED to live up to (compares to Apple)”

Dude, there is no comparison. iRiver sell everything from CDMP3 players through flash players up to hard drives. Their products range from $30-$400. They simply cover far more bases than Apple, which is stuck hanging on at the super-high-end selling flashy gizmos with sub-par performance. Apple gets shivers when it tries to sell *anything* below $500.

http://gear.ign.com/articles/452/452815p1.html?fromint=1

“The iRiver iHP-100, which is the company’s first stab at the hard drive market, sits between the iPod and Zen NX in many ways. The sound quality is not quite on par with Creative’s, but is better than Apple’s. It is slightly larger than the iPod, but a good bit smaller than the Zen NX. However, in terms of straight features and abilities it beats the hell out of both.

No player is more versatile than the iHP-100. From the digital optical in and out to the insane menu system, there is nothing you could ask of a portable that isn’t in the iHP-100. This is something iRiver is famous for, and the company didn’t hold back with the iHP-100.

Another big draw is that the iHP-100 shows up as a generic hard drive. You don’t need any software or drivers; you simply drag and drop.

Unfortunately, the very things that make this such an impressive device also make it the most expensive in the shootout. Make no mistake: This is the Starship Enterprise of hard drive portables. However, you pay out the a** for it.

The iHP-100 is my daily player. And if you aren’t on a budget, then I recommend it without reservation. However, the price will turn many people off.”

Posted by iriver on November 25, 2003 at 11:57 AM (CST)

13

I aways dock my ipod when at home so is constanly charging even when the battery isn’t completely empty do u think this is safe for my battery?

Posted by bigal in UK on November 25, 2003 at 12:00 PM (CST)

14

Oh, yeah, it’s fine for the battery.

I got a 4 year warantee with my iPod. If anything goes wrong with it, I get it replaced no questions asked. I’m not worried about anything.

Posted by Dasein on November 25, 2003 at 1:34 PM (CST)

15

“Dude, there is no comparison. iRiver sell everything from CDMP3 players through flash players up to hard drives. Their products range from $30-$400. They simply cover far more bases than Apple” - iriver

In total how many of these crap players are out there compares to the iPod?? I think iPod has more MP3 player maket just with their iPod line alone, not even saying anything about their computers and displays they sell.


hahahaha! you idiot!!

Posted by voodoo on November 25, 2003 at 3:22 PM (CST)

16

“I think iPod has more MP3 player maket just with their iPod line alone”

Dude, currently iPods account for 19% of audio handheld players by unit volume, up from 12% last year. That’s pretty good, but it also means that over 80% of all players being sold RIGHT NOW are not iPods,and that historically less than 10% of mp3 players extant are iPods.

Think about that again: over 80% of audio players ARE NOT iPods.

In any case, Apple are still doing fantastically better in the consumer music hardware market than the computer hardware market, where their share is hovering between 4-5% of current sales.

Posted by MoronAhoy on November 25, 2003 at 3:41 PM (CST)

17

Yeah, I get about 3 hours of run time with my battery.  I cannot fathom how anybody gets near 8 hrs on theirs.

Posted by Obadiah on November 25, 2003 at 6:51 PM (CST)

18

Fortune magazine say’s the Dell DJ is doomed to be second best:


http://www.macobserver.com/article/2003/11/26.5.shtml

Posted by the veg dude in San Francisco on November 26, 2003 at 10:47 AM (CST)

19

> Fortune magazine say’s the Dell DJ is doomed to be second best

Your right the future belongs to Creative.

http://www.tomshardware.com/mobile/20031122/zen_nx-02.html

“Our conclusion is that the Creative Labs Zen NX is the best-designed portable player around. Its perfectly acceptable size, gigantic storage capacity, good looks, good ergonomics and, above all, outstanding quality playback make this the best device of its kind on the market.”

Posted by Creative on November 26, 2003 at 11:42 AM (CST)

20

I read the report: “We tested it with WAV 16/44 and MP3 192kbps” hmmm, I wonder if they compared it against a 192kbps AAC from the iPod?

“A couple of tweaks on the dial give in-ear phones a fuller, warmer and less shrill sound, better than on the i-Pod…”

Hmmm, I wonder if they did a ‘couple of tweaks’ on the built-in EQ on the iPod??

They need better reporting.

Posted by the veg dude in San Francisco on November 26, 2003 at 12:36 PM (CST)

Page 1 of 2 pages  1 2 > 

If you have a comment, news tip, advertising inquiry, or coverage request, a question about iPods/iPhones/iPad or accessories, or if you sell or market iPod/iPhone/iPad products or services, read iLounge's Comments + Questions policies before posting, and fully identify yourself if you do. We will delete comments containing advertising, astroturfing, trolling, personal attacks, offensive language, or other objectionable content, then ban and/or publicly identify violators.

Commenting is not available in this channel entry.
Sign up for the iLounge Weekly Newsletter

Email:

Recent News

Recent Reviews

Recent Articles

Sign up for the iLounge Weekly Newsletter

Email:

iLounge is an independent resource for all things iPod, iPhone, iPad, and beyond.
iPod, iPhone, iPad, iTunes, Apple TV, Mac, and the Apple logo are trademarks of Apple Inc.
iLounge is © 2001 - 2014 iLounge, Inc. All Rights Reserved. Terms of Use | Privacy Policy