Open Letter to Apple Concerning the Mistreatment of Apple Customers | iLounge News


Open Letter to Apple Concerning the Mistreatment of Apple Customers

New open letter to Apple needs everyone to help spread the news. With a catchy Apple-Like “Think Differently” image, I spent hours in the hopes that classic iPod users will be heard!

If, somehow, everyone could unite and possibly contribute a dollar we might even be able to put this image on a billboard somewhere near Apple Headquarters in Cupertino, Ca. How we’d accomplish that I’m not sure, but sending this page to let everyone know about how we’ve been treated by Apple is a great start!

Ediotr’s note: The above ‘open letter’ regards the fact that Apple has not released iPod Software 2.0 and all its new features for Classic iPods.

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ID, I have a question. I’ve noticed all the talk about these song ratings. Why are they so desirable? They don’t seem as useful to me as on the go playlists, especially if it functions correctly.

Posted by zync on June 16, 2003 at 7:10 PM (CDT)


i’ve had a 3rd Gen 15 gig for the past month, and let me tell you oldies, the OTG aint all that. It isnt as useful as promised(it has SOME use, ill give it that). That said, I really dont know what the oldies are complaining about, since i’d gladly trade my clicks between tracks, my way less-than 8 hour batt life (actual use), my sometimes-wont wake up from sleep, and my average of 1 reset a day version for the relatively bug-free 2nd gen pods.

I guess its true that the grass is always greener on the other side. We have 2nd Gen podders clamoring for 3rd Gen features, and we got 3rd Gen users whining why it aint as bug-free as the 2nd Gen.
Lets just all be content with what we have, k? Its all about the music people. It always has been.

Im a Mitsurugi user myself, but my fave showdown character was Jubei. He rocked!

Posted by Reorx on June 16, 2003 at 11:38 PM (CDT)


Reorx, lol, I think it is funny how that has turned out, but rest assured at least Apple WILL fix your bug issues, so don’t worry too much about that. When is a totally different story :)

Posted by zync on June 17, 2003 at 12:30 PM (CDT)


Straight from the horse’s mouth:

About the iPod Software Updater application

You use the iPod Software Updater application to update or restore your iPod. You can download this application from Apple Software Downloads ( From time to time, Apple expects to release later versions of this application, which have later versions of iPod software. These later versions MAY INCLUDE NEW FUNCTIONS, or improvements to existing features.

They didn’t promise new features though they promise updates which could contain new functions, which means they should “expect” to give us the new updates.

Posted by zync on June 18, 2003 at 10:43 PM (CDT)


Welcome to the world of technology. If you blink you may miss out.

Posted by Bob Gundu on June 19, 2003 at 5:18 PM (CDT)


I’ve been in the world of technoloy for a long time, Bob. Computers are obsolete in 4 months, not MP3 players, sorry that’s just how it works. Not only that, but the fact that technology works in that fashion isn’t because of software limitations, as is the case here, but because of hardware limitations, which is the case with laptops and other computers in general. The classic iPod can support 2.0.1 features, and apple not giving them to us is a software limitation.

Posted by zync on June 19, 2003 at 11:03 PM (CDT)


What are you complaining about. Your iPod is still one of the best things out there. Are you trying to tell me that since everyone else is going to have a slightly better OS on there iPod, your not going to enjoy your music? Think about why you bought your iPod to begin with. I’m sure the reason hasn’t changed. If you ask me, the iPod is more than just an Mp3 player. Its cool because it is a computer. I’m sure you could have used all this energy to do something far more productive than argue this point. Besides theres plenty of people who will gladly buy your iPod. You know why? Because it’s still a beautiful piece of technology.

Posted by Bob Gundu on June 19, 2003 at 11:30 PM (CDT)


I don’t want to sell my iPod because I don’t like the new ones. I never said it doesn’t still work in the way it did when I bought it. I still enjoy it. These are not my complaints. My complaints are that I paid for an upgradeable piece of hardware and I expect upgrades. So far the “upgrades” I have been given were only bug fixes and therefore not updates. I’m really angry that apple has gone from early may to almost past late June just to release 1.3 for windows users. And for the record, when people make irrelevant/ignorant points it takes no energy to reply to them. The graphic took the most effort but I enjoyed doing it and I’ll probably put it into my portfolio, so I haven’t really wasted any of my time. Oh and BTW, I don’t like the fact that the iPod is more than just an MP3 player, soon it’ll be a PDA and I hate PDAs. I hate the fact that you can sync everything to it and all of that. I bought it for the music and that’s what I use it for. My iPod has contacts and ical files and I never use them….especially since the calendar is wrong every time I use it because I usually let the battery get low enough that it forgets my date/time so that’s not even helping me to be happy with it’s PDA qualities. Now I guess it would be useful if I could store notes and text on it, but I really don’t need it to. It’s for music and that’s why I bought it.

Posted by zync on June 19, 2003 at 11:39 PM (CDT)


All those giving zync a hard time:

Have any of you owned other mp3 devices?

My DVD player plays mp3s - there have been 5 different free firmware releases.

My phone plays mp3s - there are firmware upgrades available for it for free.

My Creative Nomad 2 still has free firmware updates coming out.

My old iRiver slimX plays mp3s - the firmware is still updated (and free), even though they sell other models that are newer/cost more.

None of these companies delete my posts from their website if I request new features or complain about their products.

And to debunk the rumor, I bought my ipod BECAUSE it had upgradeable firmware. If it didn’t, I wouldn’t have purchased it.

At first I thought Mac owners were just slow to judge, but this thread offers strong proof to the contrary - witness how quickly everyone got upset with zync.

Posted by John on June 20, 2003 at 12:12 AM (CDT)


Thank you Jonh. I also thought they were slow to judge, but I guess that’s not the case when you mess with their brainwashed heads about the company they love. Microsoft teaches one thing. One minute you can respect a company and the next you can hate it. No company is infallible.

Posted by zync on June 20, 2003 at 12:24 AM (CDT)


After Monday, you will want to own an Apple computer. Let the brainwashing begin!!!!!

Posted by Bob Gundu on June 20, 2003 at 8:03 AM (CDT)


Haha Bob. I already want one…lol and it’s only friday….

Posted by zync on June 20, 2003 at 1:48 PM (CDT)


...obviously I’m quite late to this forum, I made some comments somwhere else on this website…this is to zync, screw the damn macheads, this is the same crap I went thru when I had the gall to go against apple’s “no-upgrades” stance. For the record, I said I was going to get a 60GB Zen, and I did…
How do I like it? Let’s see,
60GB: my 30+ GB mp3 collection in one small package (albeit slightly bigger than the ipod), I can clear the space on my hard-drive bcos Notmad Explorer allows me to play music on my computer directly from the zen. With room for any more music that I add.
OTG playlists: Oh Yeah…it’s been part of the deal from the very beginning…
Sound Quality: I really thought the ipod had excellent sound quailty (I used the Sony Nude MDR-EX71 earbuds) but the Zen BLOWS it away.

If you guys want to stick with the ipod, fine. Don’t kill the guy bcos he “thinks different”. Zync, make the move, you’ll be happy that you did…

Posted by disgruntled.... on July 19, 2003 at 3:57 PM (CDT)


I just want my iPod to be what they said it would be: UPGRADEABLE….and for the record here were are way the hell past “early may” and we don’t even have 1.3 yet….hey apple, it’s not late july or near agust or whatever else you’d like to call it…

Posted by zync on July 19, 2003 at 11:29 PM (CDT)


I meant….it’s now late july or early august…

Posted by zync on July 19, 2003 at 11:34 PM (CDT)


Fags everyone of you are winy little fags
All you want is something for free
Apple is Business; I deal with you people every day
I a work on the tech support 2 help desk and you baby’s make me sick
First off the guy who made the comment about having 56k work at speeds
As dsl this is a very eidetic thing to think… Apple has no control of this the Fcc
States the speed of a 56k not Apple not any other computer vendor of so the line would not be any cheaper Apple is not an ISP and has no say over how much the internet coast with dsl or dial up..

Take this from some one who know apple Has been with apple for 2 years you are all
A bunch of fools you think we can just put out an ipod update to turn your ipod mini into an ipod shuffle because you are all stupid…

You want to cry and because Apple makes money just like you guys do
Although I am not sure for people who are unable to control
A device with a wheel and a button in the middle of it
I am surprise half of you can drive to work

You all try to strike fear in Apple buy saying “I am going to get a dell

Posted by stopcrying in Cali on February 17, 2005 at 6:29 PM (CST)


Whatever you think about Apple’s policies towards its customers, you should first consider how they treat employees. That will give you a clearer picture of the company as whole, and believe me, Apple does not paint a pretty picture. For one thing, they keep Permatemps. I was one and recently got laid off with no explanation. I was not not allowed to go to my desk to retrieve my things. Instead, they were all shipped back to me by Fedex, most of them broken. After working for them in a high profile position with no benefits and no stocks for 3 years, I was dumped on the sidewalk like a piece of trash. In case any of you see no reason for concern here, remember that Microsoft was sued 100 million in a class action lawsuit for doing the same thing. Apple’s customers don’t have a chance in hell of being treated fairly - Apple never believed in ‘fair.’ But then again, American society seems to worship arrogance in all its forms. And what about Steve Jobs and his miserable sweatshop is NOT arrogant?! It’s time to change folks. Let people know that these abuses are not acceptable.

Posted by Anonymous on November 14, 2008 at 3:57 PM (CST)

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