Retail Apple Stores deny unlocked iPhones Genius Bar, tech support | iLounge News


Retail Apple Stores deny unlocked iPhones Genius Bar, tech support

Following publication of its statement earlier this week that the use of unlocking software voids iPhone warranty coverage, Apple has posted a similar warning in its retail Apple Stores, denying Genius Bar assistance and technical support to users of unlocked iPhones.


The warning contains a modified version of the text found in Apple’s earlier statement, omitting the reference to the “next iPhone software update… later this week,” but now specifically noting that “An unlocked iPhone is not eligible for Genius Bar service or technical support.” It is presently unclear whether Apple’s new policy violates state laws on express or implied warranties for products.

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I have an iPhone with an active AT&T contract, and an AppleCare contract, that got bricked during the 1.1.1 upgrade.

The Genius at the Apple Store in The Falls, FL denied me service arguing that the iPhone was unlocked, and the irreparable damage BS. I did install 3rd party apps and unlocked the iPhone, but still paying my monthly due to AT&T.

As per Apple Contract I’m obliged to activate and have service with AT&T, which I have. But now I’m supposed to keep paying AT&T for the remainder of the 2 years, without been able to receive their service, and basically an expensive 8GB iPod Touch.

Appart from all the blame I can get for having tried to upgrade in spite of all the warnings, is there any way I may get Apple to perform service on my iPhone, even paying for it ?

I know I can revirginize it, but that’s not the point.

Posted by JVCas on October 25, 2007 at 3:33 PM (CDT)

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