News
Retail Apple Stores deny unlocked iPhones Genius Bar, tech support
By Jeremy Horwitz
Editor-in-Chief, iLounge
Published: Thursday, September 27, 2007
News Category: iPhone
Following publication of its statement earlier this week that the use of unlocking software voids iPhone warranty coverage, Apple has posted a similar warning in its retail Apple Stores, denying Genius Bar assistance and technical support to users of unlocked iPhones.
The warning contains a modified version of the text found in Apple’s earlier statement, omitting the reference to the “next iPhone software update… later this week,” but now specifically noting that “An unlocked iPhone is not eligible for Genius Bar service or technical support.” It is presently unclear whether Apple’s new policy violates state laws on express or implied warranties for products.
Related Stories
- Sony launches Music Unlimited for iOS
- Tweetbot adds Nearby tweets, Keyword mute filters + more
- Facebook releases Facebook Camera
- Bump adds photo to computer transfers
- Sharp to supply tech for Foxconn iPhone display plant
- Infinity Blade II: Vault of Tears update released
Comments
If you have a comment, news tip, advertising inquiry, or coverage request, a question about iPods/iPhones/iPad or accessories, or if you sell or market iPod/iPhone/iPad products or services, read iLounge's Comments + Questions policies before posting, and fully identify yourself if you do. We will delete comments containing advertising, astroturfing, trolling, personal attacks, offensive language, or other objectionable content, then ban and/or publicly identify violators.
Recent News
- Pulp adds iCloud sync, new Home Page
- WordPress for iOS adds Push Notifications
- Sony launches Music Unlimited for iOS
- Apple device poll ends, computing poll begins
- Fruit Ninja adds new features and power-ups
- Apple to sell Nest Learning Thermostat
- Third-gen iPad to launch in Guam, Philippines May 29
- Apple tweaks App Store with Editors’ Choice, Free picks
- Panic releases Diet Coda
- Booq rolls out new Folio for iPad
Recent Reviews
- Pelican i1075 Hardback Case for iPad
- Skinit Skins for iPad (3rd-Generation)
- Spigen SGP Steinheil Ultra Optics Screen Protector for iPad (3rd-Gen)
- ZeroChroma VarioProtect for iPhone 4/4S
- BodyGuardz UltraTough Clear Skins for iPad (3rd-Gen)
- Wrapsol Original + Ultra Hybrid Protective Film for iPad 2/iPad (3rd-Gen)
- iBattz Mojo Removable Power Card Wallet
- dreamGEAR i.Sound Power View Pro S 2.1A Dual Charging Dock
- dreamGEAR i.Sound Universal Power View
- Sena Cases Florence Portfolio for iPad (3rd-Gen)
Recent Articles
- Removing music from iTunes after copying to iPod
- iOS Gems: Farm 123, Facebook Camera, Scribblenauts, Shoot the Zombirds + Virtua Tennis Challenge
- iTunes TV show size totals don’t match actual disk storage
- Consolidating Multiple iTunes Libraries
- Converting Purchased Videos to 1080p HD
- Find My Friends always reports home location
- Creating an iTunes Match library from an external hard drive
- Benefits of keeping apps in iTunes when using iCloud
- Recovering iTunes from an External Hard Drive
- Normalizing volume levels for Voice Memos
21
I have an iPhone with an active AT&T contract, and an AppleCare contract, that got bricked during the 1.1.1 upgrade.
The Genius at the Apple Store in The Falls, FL denied me service arguing that the iPhone was unlocked, and the irreparable damage BS. I did install 3rd party apps and unlocked the iPhone, but still paying my monthly due to AT&T.
As per Apple Contract I’m obliged to activate and have service with AT&T, which I have. But now I’m supposed to keep paying AT&T for the remainder of the 2 years, without been able to receive their service, and basically an expensive 8GB iPod Touch.
Appart from all the blame I can get for having tried to upgrade in spite of all the warnings, is there any way I may get Apple to perform service on my iPhone, even paying for it ?
I know I can revirginize it, but that’s not the point.
Posted by JVCas on October 25, 2007 at 12:33 PM (PDT)
Page 2 of 2 pages < 1 2