News
Rogers problems slow Canadian 3GS launch
iLounge editor Jesse David Hollington is on location at the Apple Store in the Eaton Centre in Toronto for the launch of the iPhone 3GS, and reports that technical difficulties on Rogers’ end have slowed down the proceedings considerably. Hollington writes, “the Apple Store here at the Eaton Centre opened at 8:00 a.m. with about a dozen people in line with appointments, and about a dozen in another line who didn’t make or couldn’t get appointments. My appointment was for 9:00. The Apple Store began processing only NEW activations around 8:15 due to problems on Rogers’ end. Apparently, the just-announced promotional pricing is so new that it isn’t in Rogers’ systems, so the Rogers computer will show all existing iPhone owners as ineligible for an upgrade (as would be the normal policy).”
He continues, “as a result, they have to physically telephone a Rogers Customer Care rep for each upgrade to confirm eligibility and billing (purchase price goes on the Rogers bill). Telephone hold times are running from 30-40 minutes just to talk to somebody. I’ve been told I’m next on deck at this point, one hour late for my original appointment (there are four people being processed for upgrades right now).”
Share This Article & Win an iTunes Gift Card. Next: AT&T: 'Hundreds of thousands' iPhone 3GS units pre-ordered online
Comments
If you have a comment, news tip, advertising inquiry, or coverage request, a question about iPods or accessories, or if you sell or market iPod products or services, read iLounge's Comments + Questions policies before posting, and fully identify yourself if you do. We will delete comments containing advertising, astroturfing, trolling, personal attacks, offensive language, or other objectionable content, then ban and/or publicly identify violators.
Recent News
- Enter the CES Exhibits Plus Pass Giveaway today
- Wider distribution boosting iPhone sales in France
- Chinon rolls out AVi portable iPod speaker
- TomTom intros separate Car Kit for iPod touch
- iLounge and MusicSkins announce the Ultimate Design Contest
- Latest edition of iPodweek coming shortly
- Apple planning more iPod touch apps for retail?
- Gameloft, others cutting back on Android development
- Google launches Google News for iPhone, iPod touch
- Magellan releases RoadMate app, Car Kit coming
Recent Reviews
- Electronic Arts Command & Conquer Red Alert
- Bowers & Wilkins Zeppelin Mini
- iHome iHM79 Rechargeable Mini Speakers
- Elexa Consumer Products iBlink
- Bose SoundDock 10
- Shure SE115m+ Sound Isolating Headset
- Apple Remote (2009)
- Kensington Travel Battery Pack and Charger for iPhone
- Tapulous Metallica Revenge
- Electronic Arts NBA Live by EA Sports
Recent Articles
- The Complete Guide to Using the iTunes Store
- iPhone Gems: Brain Challenge 2, Impossible Quiz, Jeopardy, Trivia Wars + Wheel of Fortune
- The Complete Guide to Album Tagging, Art and Playlists in iTunes
- Ask iLounge 11-13-09
- The Complete Guide to iTunes Audiobooks, Podcasts + iTunes U
- Ask iLounge 11-6-09
- iPhone Gems: Asphalt 5 and Doom Classic
- Ask iLounge 10-30-09
- Instant Expert: Secrets & Features of Apple TV 3.0
- Ask iLounge 10-23-09
1
This is somewhat comforting as I was first in line and waiting for my held phone that they couldn’t give me right away
Posted by Appleman on June 19, 2009 at 8:39 AM (PDT)
2
Gee, technical problems on Rogers’ end? No! What a shock!
Seriously, it’s unbelievable that after their experience one year ago with the 3G (which was a disaster of biblical proportions), they weren’t ready for this launch.
Posted by FunkyMan on June 19, 2009 at 11:03 AM (PDT)
3
Interesting. Not terribly surprising. I was at a Fido store in Calgary when they opened at 8 and they said they were having problems with iTunes, not with the Fido servers (unlike last year, when they had problems with both).
Posted by oilseeker on June 19, 2009 at 1:32 PM (PDT)