News
Rogers problems slow Canadian 3GS launch
iLounge editor Jesse David Hollington is on location at the Apple Store in the Eaton Centre in Toronto for the launch of the iPhone 3GS, and reports that technical difficulties on Rogers’ end have slowed down the proceedings considerably. Hollington writes, “the Apple Store here at the Eaton Centre opened at 8:00 a.m. with about a dozen people in line with appointments, and about a dozen in another line who didn’t make or couldn’t get appointments. My appointment was for 9:00. The Apple Store began processing only NEW activations around 8:15 due to problems on Rogers’ end. Apparently, the just-announced promotional pricing is so new that it isn’t in Rogers’ systems, so the Rogers computer will show all existing iPhone owners as ineligible for an upgrade (as would be the normal policy).”
He continues, “as a result, they have to physically telephone a Rogers Customer Care rep for each upgrade to confirm eligibility and billing (purchase price goes on the Rogers bill). Telephone hold times are running from 30-40 minutes just to talk to somebody. I’ve been told I’m next on deck at this point, one hour late for my original appointment (there are four people being processed for upgrades right now).”
Share This Article & Win an iTunes Gift Card. Next: AT&T: 'Hundreds of thousands' iPhone 3GS units pre-ordered online
Comments
If you have a comment, news tip, advertising inquiry, or coverage request, a question about iPods or accessories, or if you sell or market iPod products or services, read iLounge's Comments + Questions policies before posting, and fully identify yourself if you do. We will delete comments containing advertising, astroturfing, trolling, personal attacks, offensive language, or other objectionable content, then ban and/or publicly identify violators.
Recent News
- ComScore: iPhone holds quarter of U.S. smartphone market
- id Software releases Doom II RPG
- iKit reveals Leather Sleeve Case for iPad
- Label Interactive announces GameTable for iPad
- Gameloft releases GT Racing: Motor Academy
- Apple seeking App Store feedback from developers
- Norwegian resellers halt iPad pre-sales due to high demand
- Hard Candy debuts line of cases for iPad
- MrSun tracks the sun’s position
- Apple already considering iPad price reductions?
Recent Reviews
- MiTAC Magellan Premium Car Kit for iPhone or iPod touch
- Belkin TuneCast Auto Live
- H2O Audio Capture Waterproof Case for iPod nano (5th Gen)
- Rockstar Games Grand Theft Auto: Chinatown Wars
- Aiaiai Tracks Headphone with Mic
- Digital King Wide & Macro + 180 Degree Fish-Eye Lenses for iPhone 3G + 3GS
- Geneva Lab GenevaSound S
- Cignias Nao Symphony Wireless Music Station
- Cables Unlimited Fone-Doc Hands-Free for iPhone 3G/3GS
- Gameloft N.O.V.A - Near Orbit Vanguard Alliance
Recent Articles
- iPhone Gems: Drag Racer, GT Racing: Motor Academy, Parcel Panic + Riddim Ribbon: BEP
- Ask iLounge 2-05-10
- Apple iPad: The Next 20+ Reader Questions, Answered
- iPhone Gems: Assassin’s Creed II Discovery, Guerrilla Bob + MiniSquadron
- Editorial: Apple’s iPad, From Unfair Criticisms to Valid Concerns
- iPhone Gems: Angry Birds, Bird Strike, Sonic at the Olympic Winter Games + Spore Creatures
- Ask iLounge 1-29-10
- Apple iPad: Top 21 Reader Questions, Answered
- iPad Announcement: Accessory and App Developer Reactions
- Top Ten Things You Didn’t Know About Apple’s iPad
1
This is somewhat comforting as I was first in line and waiting for my held phone that they couldn’t give me right away
Posted by Appleman on June 19, 2009 at 8:39 AM (PDT)
2
Gee, technical problems on Rogers’ end? No! What a shock!
Seriously, it’s unbelievable that after their experience one year ago with the 3G (which was a disaster of biblical proportions), they weren’t ready for this launch.
Posted by FunkyMan on June 19, 2009 at 11:03 AM (PDT)
3
Interesting. Not terribly surprising. I was at a Fido store in Calgary when they opened at 8 and they said they were having problems with iTunes, not with the Fido servers (unlike last year, when they had problems with both).
Posted by oilseeker on June 19, 2009 at 1:32 PM (PDT)