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Some iTunes users locked out of accounts, downloads

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By Charles Starrett

Contributing Editor
Published: Friday, August 1, 2008
News Categories: iTunes

A number of iTunes users, including at least one iLounge editor, are experiencing difficulties logging into, and downloading items from, the iTunes Store. Two separate error codes, error -4 and error 5002, have been associated with the issue, and may be a sign that users have been locked out of their iTunes accounts. Several users on Apple’s discussion boards believed that the problem was related to a change to the country in which they were browsing listings, however, it appears that this is not the only way to bring about the error, which results in an inability to access one’s account with the previously chosen password. Attempts to reset the iTunes account password, and/or toggling the iTunes Store’s One-Click/Shopping Card settings under Preferences>Store, may fix the problem.

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Comments

1

I’ve been battling this problem for weeks (error 5002). After a few rounds of e-mail back and forth, i was told to call Apple support. After an hour on the phone, my problem was left in the hands of an engineer who was supposed to contact within 48 hours.

Once i got an e-mail from him, the problem still persisted.
This morning i gave up and created a new account and it seems to be working fine.

Still has me wondering what i’m paying for a .Mac account for.

Posted by Matt Forsythe on August 1, 2008 at 9:14 AM (PDT)

2

i got this error 5002, cause i changed my country to mexico from usa.
i was locked outside and i had to wait for 2 weeks till the apple guys reset my ID and Password
it sucks

Posted by dante on August 1, 2008 at 9:58 AM (PDT)

3

well tell me about it ive been trying to update my touch for 3-4 weeks and have the same problem (error 5002)  sort it out its driving me mad

Posted by david parr on August 1, 2008 at 11:14 AM (PDT)

4

One way to reproduce this is to switch the email account that your contacts are syncing with.  When I switched from yahoo mail to gmail I started to get the (error -4).  Fortunately after a few attempts at syncing and a few reboots it went away.

Posted by Topper on August 2, 2008 at 6:37 AM (PDT)

5

This was the classic error codes of people upgrading iphones on 7/11 after a recent itunes release. Some said single digit errors meant something amiss on your side, the client side, while the 4 digits meant something on the server side. iTunes.

I clearly don’t know much about this, I just think it is odd that these errors are showing up again. In fact are they the same errors?

Some of those may have been traced to people who installed iPhone 2.0 early, rather than waiting for the iTunes servers to do it.  I am just wondering if, there are still many using that earlier iPhone 2.0 build which may not be the final, or best for their particular phone, and it if has anything to do with what is being discussed here.

Posted by bud on August 2, 2008 at 11:23 AM (PDT)

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