News
SwitchEasy unveils NeoTouch for iPod touch 2G [updated]
By Charles Starrett
Senior Editor, iLounge
Published: Tuesday, October 21, 2008
News Category: iPod Accessories
SwitchEasy has introduced its new NeoTouch case for the second-generation iPod touch. Like the CapsuleNeo for iPhone 3G, the NeoTouch uses three distinct layers — a 0.6mm thick tactile silicone membrane, a GE Lexan H-Frame, and a slip-free polyurethane coated I-Clip — to offer comprehensive protection. Other features include open access to the screen, home button and headphone jack and tactile button covers for the power and volume buttons; NeoTouch also includes two anti-static screen guards, a microfiber wipe, a Universal Dock adapter, a video stand, and a Dock Connector cover. SwitchEasy’s NeoTouch case for the iPod touch 2G will be available in about three weeks in black and white and will sell for $25.
Update: Following the publication of this story, we were informed that the NeoTouch was posted on the SwitchEasy site in error, and that the case would be launching in approximately three weeks. We have updated the above story to reflect this information.
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1
WARNING to anyone that wants this case from SwitchEasy, when you add it to your cart, it will not add the NeoTouch but instead it will add the RebelTouch! I’ve emailed SwitchEasy several times about this problem but they have yet to correct it so take a close eye at what is added to your cart before paying.
Posted by Victor on October 21, 2008 at 12:59 PM (PDT)
2
Whoever updated their website screwed up—the add to cart form for the NeoTouch has RebelTouch information, so you in fact are buying the RebelTouch.
Posted by Velgor on October 21, 2008 at 1:44 PM (PDT)
3
Too bad Switcheasy seems to not want to do business in CANADA.
I’m interested in REBELTOUCH for ipod touch 3g. and NOGO on the shipping, or a retailer, it seems, for CANADA.
Posted by J Smith on October 21, 2008 at 9:04 PM (PDT)
4
I find it hard to believe that switcheasy CAN’T ship to canada. That’s just a bad excuse. They’ve probably lost a lot of business that way already.
I got mine from a retailer apsprostore, and it arrived in 13 days, and that’s including the canada thanksgiving weekend. It only cost me $3.50 to get a case shipped from them.
Posted by spader on October 21, 2008 at 10:04 PM (PDT)
5
@spader:
Thanks for the tip. I will try them out!
re: not ship to canada. Yeah, I have emails stating such a thing. very disappointing, though I didn’t search for a US reseller, that would ship to CANADA.
Thanks again.
Posted by J Smith on October 22, 2008 at 8:28 AM (PDT)
6
BEWARE of ordering from SwitchEasy. I sent them 5 emails yesterday in an attempt to correct or cancel my NeoTouch order and all I received was a shipping confirmation today for what I can only assume is the RebelTouch.
They are either extraordinarily clueless or VERY shady.
Posted by Velgor on October 22, 2008 at 11:49 AM (PDT)
7
RE: Velgor
Hey, the same exact scenario happened to me and I kept sending emails to them to vent my frustration. Your best bet is to email Zoltan Steiner: .(JavaScript must be enabled to view this email address) whom in my guess is the only customer service representative they have. His solution to me was to send it back after I’ve received it, file for a refund with paypal and then wait a couple of days for the NeoTouch to be corrected on the site and then buy it. The suggested hassle is incredibly ridiculous and just terrible customer service so I responded and just laid into their service so they themselves went ahead and issued me a refund. Don’t give up, let them know of your dissastisfaction.
Posted by Victor on October 22, 2008 at 1:27 PM (PDT)
8
Re: Victor
Glad you got taken care of. I emailed Zoltan directly twice yesterday and have heard squat. Time for a chargeback.
Posted by Velgor on October 22, 2008 at 2:44 PM (PDT)
9
I thought I am the only who is having a problem contacting them. Seems like there is a bunch of us. Considering sending them 4 emails and not a single reply yet. I think zoltan is the only person in the company and he’s been ignoring our emails. Customer service (zoltan) is completely ridiculous and absolutely irresponsible so buyers beware! Customer Service = ZERO…
Posted by Madden on October 22, 2008 at 4:54 PM (PDT)
10
Link doesn’t work anymore, and the NeoTouch has vanished from their website…
Posted by Larouche on October 23, 2008 at 8:10 AM (PDT)