News
T-Mobile USA ‘committed’ to supporting iPhone customers
Despite the fact that it doesn’t offer the iPhone, T-Mobile in the U.S. has pledged to support its customers who are using the devices on their network, according to a new report. The Consumerist reports that due to a recent T-Mobile voicemail system change, iPhone users were unable to check their voicemail, and were being sent blank text messages when they tried to call in to check their messages, or when a new one arrived. One customer who emailed about the issue received a call from T-Mobile’s Executive Customer Service, acknowledging the problem and offering a one-month service credit for his/her troubles. in addition, the representative also stated that “T-Mobile, though they do not offer the iPhone, [a]re committed to supporting users on their network who have them.” The problem was reportedly fixed “within a day or so.”
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1
What a great PR move for this company. It’s good to hear that T-Mobile is playing nice with the iPhone crowd.
Posted by Matt on May 7, 2009 at 12:59 PM (PST)
2
T-Mobile USA, what a great customer service!!!
Posted by Boy Itlog on July 9, 2009 at 6:30 AM (PST)
3
It does at least appear that T-mobile makes more of an effort to be innovative and give customers more options. I was impressed that they allowed unlocked iPhones on their network without forcing them to commit to a data plan. Also thought it was cool that they allow certain phones to route calls through wi-fi.
Posted by Paul on August 13, 2009 at 5:56 PM (PST)
4
T-Mobile is playing nice with the Apple iPhone crowd because:
Because they are currently under Apple consideration to be the next carrier for the Apple iPhone (once AT&T’s exclusive contract expires in 2010).
Verizon has already infuriated Steve Jobs and Apple execs, since Apple/Android ads had attacked the iPhone in recent weeks.
For 2010: having a choice between AT&T and T-Mobile USA would be a great thing for iPhone.
Posted by George S. on December 1, 2009 at 2:45 PM (PST)
5
Edit: oops I meant to say in my post above “since Verizon/Android ads had attacked the iPhone in recent weeks”
Posted by George S. on December 1, 2009 at 2:47 PM (PST)