News
Ultimate Ears intros UE-4 Pro custom earphones
By Charles Starrett
Contributing Editor
Published: Monday, May 18, 2009
News Categories: iPod Accessories
Ultimate Ears has introduced its new UE-4 Pro Custom Monitors. Like the company’s other Pro monitors, the UE-4 Pro is handcrafted for a custom in-ear fit, and features a proprietary dual-armature, dual-bore design, a passive crossover, the ability to reduce ambient noise 26 to 28 decibels, and an included personalized protective carrying case. In addition, the UE-4 Pro can be outfitted with an optional ambient feature designed for musicians who need to hear both the monitor and the noise of the crowd. Ultimate Ears’ UE-4 Pro Custom Monitors are available now and sell for $400, or $450 with the optional ambient feature.
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1
These are very enticing. $400 for customs from UE, that is awesome!
Posted by Adam on May 19, 2009 at 4:41 AM (PST)
2
Too bad their customer service is a joke now, 1 year warranty, ill buy Westone’s instead.
Posted by John on May 20, 2009 at 8:15 PM (PST)
3
John, I have to disagree with you on that. Even if the warranty is only 1 year, it’s a remarkably good protection plan. Here’s my experience:
I bought the Ultimate Ear triple.fi 10 Pro’s and owned them for about three months… then I accidentally crushed one of the ear buds by letting it dangle under a chair. I emailed UE about this and they said to send whatever UE parts I still had (packaging, cleaning tool, etc.), but it didn’t matter if I still had any of the pieces, they only had to have the original earpieces. I sent them my broken earpieces and within a week, I had a brand new pair of UE triple.fi’s. It wasn’t even just a replacement set of earphones alone, it came factory-packaged with brand new cleaning tool and case, as if I had just ordered a new pair of triple.fi’s; but I paid absolutely nothing except shipping my earphones to them. They paid shipping for the replacement pair. What’s even better is, it was the newest version of the triple.fi’s, an upgrade from the destroyed version I had bought. Totally free.
Get this. Me and my clumsiness, I crushed them a second time. Yeah, what an idiot right? No way they’re going to dish out a second 400 dollar replacement pair.
I contacted their universal customer service email address, hoping that maybe I would get a different representative this time, so that the representative I had talked to last time wouldn’t see that I was trying to get a second free replacement. Well, that same representative saw my email and contacted me, I explained the problem, and without any questioning, she let me send the earphones in to get ANOTHER replacement, perfectly free of charge, brand new box and all. They again paid the shipping costs, FedEx.
I have to say, Ultimate Ears customer service is the overall best I have ever encountered. If their aim is to encourage customer loyalty, they’ve absolutely succeeded with me.
Posted by Matt on June 17, 2009 at 10:23 PM (PST)