Update: 42% report 4G iPod audio problems | iLounge News


Update: 42% report 4G iPod audio problems

picHaving problems with your fourth-generation (4G) iPod? You’re not alone. Three weeks after the release of Apple’s newest iPods, iLounge readers have reported that approximately 42% of their 4G units have manifested an audio defect identified by iLounge, while others have complained of receiving soiled or physically damaged hardware. The problems affect new-in-box 20 Gigabyte and 40 Gigabyte iPod models sold with a Click Wheel control system. Click “Read more” below for additional details.

On July 26, 2004, iLounge first reported the audio defect, which causes several seconds of static and hard drive sounds to overlap music played back through the 4G iPod’s headphone jack. A testing method to determine the presence or absence of the defect in a particular 4G iPod is available here.

Two days later, after iLounge provided two defective iPods to Apple at its request for testing, an update to the original story was posted, noting additional findings and addressing reader concerns. At the time, iLounge noted that 36.5% of responding readers had discovered the same problem with their new 4G iPods, while 63.5% reported no problems.

iLounge asked users with 4G iPods to post comments to these earlier stories indicating their positive or negative test results. Of the hundreds of responses received from users around the world, approximately 42% reported the audio defect in one or more of the 4G iPods they purchased or received in exchange. Users are asked to consolidate all of their future comments under the Comments box below for easier tracking

Notably, while some who have exchanged their iPods have received fully working replacements, others have not. Some replacement units, including one of iLounge’s two replacement iPods, continue to exhibit problems. Even after ordering iPods directly from Apple online and cooperating with the company to provide defective units for testing, iLounge was offered only an Apple Store credit, and not a full refund, when its third defective iPod was returned and the store had no units in stock for replacement purposes.

Apple has not provided updated information to enable prospective or affected 4G iPod owners to address their concerns. Based on numerous reader requests for follow-up, iLounge has made several formal requests for comment from Apple’s iPod team, and the company has not commented on the record since the end of July. Since then, iLounge readers have noted a variety of other issues affecting small numbers of 4G iPods, including dented rear metal casings, and scratches and sticky substances on the plastic front casings and Click Wheels of some units.

Given the apparent scope of these problems, and absent confirmation from Apple that any or all of them have been resolved, iLounge reluctantly but strongly cautions its readers to purchase their 4G iPods only from retailers with complete return policies, or to hold off until Apple confirms that the issues are being addressed.

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Posted by JIM on August 27, 2004 at 12:30 PM (CDT)


My new 20gb 4g doesn’t have any problems.

Posted by Paul on August 31, 2004 at 12:18 PM (CDT)


3rd time lucky g4 20gb arrived no problems same couldn’t be said for previous 20 &40gb; ordered arrived with static audio problems plus the clickwheel goo on the 40gb the one saving grace in this is items purchased from amazon returns/customer service could not be faulted a company only shows its true worth when its customers have problems everybodys nice when your buying!!! give amazon a try if your worried about the audio issue it does exist it would appear not all units suffer .apple still keeping quiet?

Posted by tigrrrrrrr on September 1, 2004 at 6:53 AM (CDT)


YAY….got my ipod 4G 20GB last week….no probs….works fine….

Posted by Shashwat on September 8, 2004 at 3:45 PM (CDT)


i’ve had my 4g 20 GB for less than a month, and the exact same thing happened to me as happened to Chris above. it just stopped working… and now i am extremely angry.

Posted by emily on September 8, 2004 at 11:08 PM (CDT)


My 4g also has vertical rainbow streaks from the the top of the lcd display. Did not notice it until after 2 weeks of use. I fear it may be getting worse. WTF?!!@

Posted by Craig N on September 15, 2004 at 8:42 AM (CDT)


First unit I bought from Amazon broke after a week. It played 2 seconds of a song, and then stopped.

I have waited a few weeks for a replacement unit, which broke after 10 days. This time - a HD problem. The unit will not boot up, and makes “click” sounds, commonly made by dead HDs.

Amazon is the best store with the BEST customer service. I have no doubt about it.

Posted by Guy on September 19, 2004 at 7:48 PM (CDT)


i got my ipod late august, and for the past few months i’ve been satisfied…until today!

i’m guessing that my prob is sort of in line with a lot of the mini-ipods.  the sound just stopped coming out.  i tried everything…restarting the ipod, switching headphones, but no sound comes out!  =(

i called customer service, and i was dismayed to find that i was allowed only ONE free technical support.  i thought the one year warranty covered everything.  this all just sucks.

does anyone have any home remedies?  i’m going to the apple store tomorrow pronto.

Posted by jen on October 26, 2004 at 9:08 AM (CDT)


My 4G/40 GB from Best Buy is fine.

Posted by Madmage on October 28, 2004 at 2:23 AM (CDT)


I bought my G4 ipod from the apple store October 18, 2004, I’m really new to this Ipod stuff, and I’m really loving it. Its great! I have had it for about 1 week now and happy to say that besides a few minor I mean miniscule scratches it suffered from my trying to bursh of some dust…hehe…nothing wrong with it, just that when ever i take put the ear phone jack in there is this awful crackle initial static connection kind of sound…its like a split second…thats about it, something I can live with…

Posted by tonkatuph on October 29, 2004 at 5:23 PM (CDT)


my 40gb ipod also resets the click setting unpredictably. i’ll have it set to silent and then after a sync or a while without using it, it resets to an audible click

Posted by brian on October 29, 2004 at 6:12 PM (CDT)


I received a 4g 40gig ipod for Christmas in dec 04 and have the reported problem. Static sound occurs about 5 seconds after a song starts. The static is quite loud and lasts for 1-2 seconds. It was boought at Price/Costco. Does anyone know the return policy for Costco or apple?

Posted by sammysnax on March 3, 2005 at 8:36 PM (CST)


I havent gone through all the other posts prior to mine but it seems my audio static problem is a little different to the rest

My 30gig iPod Video has been working fine for the year and a bit that Ive had it, but all of a sudden as I was setting off on a long trip when driving down my street my stereo starts making this loud continuous static noise and my music slowly coming out beneath it. After that it stopped completely, the iPod is still playing and is still 100% accessible by PC, I worked out though that if I was to rub the rubber case I bought for it over the front panel it would start to make the static noise and play my music through it for a split second, mine doesnt constantly make the static noise only when (from what I can tell) a static charge is presented to it (ie; the rubbing from the case) if its not touched the iPod will stay silent. My Clarion car stereo unit unfortunately only controls the iPod unit and streams the audio through the data connection on the bottom. From pulling it apart I believe its a capacitance problem from one of the two Z capacitors to the right of the click wheel Forward >> button

Im pretty dissapointed about it and from what has been said in previous posts about Apple-Bashers, I dont like Apple Computers but I dont want to get anything else other than iPod, but I just dont know whether I should keep spending my money if they are continually going to be duds

My girlfriends iPod Classic 80gb has now only just stopped syncing with the PC, still plays fine but doesnt respond when connected, but plug my busted one in and it syncs fine.

Posted by Steve on December 17, 2008 at 2:33 AM (CST)

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