Update: RemoteRemote conflicts with iPod firmware 2.1 | iLounge News

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Update: RemoteRemote conflicts with iPod firmware 2.1

Engineered Audio emailed us the following:

“We’ve been working on this (between last night and this morning) (several electrical engineers…) and are now convinced that this is an issue specifically related to version 2.1.

We have a number of iPods here (15 or so) and have various versions of firmware 2.0, 2.0.1, 2.0.2, and 2.1 ... and all the failures here are only related to 2.1 ... go figure!”

Engineered Audio has issued a statement regarding the RemoteRemote wireless remote for 3G iPods. It seems that users with iPods updated to firmware 2.1 are experiencing problems controling the iPod via the receiver unit. At this time, shipping of the RemoteRemote has ceased until they fix the problem. (click ‘Read more’ for the full statement)

“This issue is not fully understood at this point, however, those customers that have updated their iPod to firmware version 2.1 will most likely suffer this failure. We have anecdotal evidence that iPod firmware versions 2.0 and 2.0.1 work. The working theory right now is that this is a timing (or structure) problem with the serial data that the receiver sends to the iPod.”

Official Statement:

RemoteRemote update from Engineered Audio (11/05/03).

Due to a recently discovered problem with the RemoteRemote, we have temporarily stopped shipment of ALL RemoteRemote orders.

Engineered Audio has uncovered a problem in the RemoteRemote receiver, whereby the receiver will NOT control the iPod. This issue is not fully understood at this point, however, those customers that have updated their iPod to firmware version 2.1 will most likely suffer this failure. We have anecdotal evidence that iPod firmware versions 2.0 and 2.0.1 work.  We have received some conflicting information that version 2.0.2 may (or may not) work. The working theory right now is that this is a timing (or structure) problem with the serial data that the receiver sends to the iPod. We hope to have further information over the next day or so as we work to uncover exactly what the problem is. Until then, please be patient as we work this issue.

Once the issue is identified, we will fix the receiver firmware, and continue shipping. We will also have those customers affected send their receiver in to have it’s firmware updated.

Please check http://www.engineeredaudio.com/faqs/remoteupdate.html for further updates on this issue.

We sincerely apologize for all the heartache this has cause, and ask for your patience and understanding.

Best Regards,
Engineered Audio

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Comments

1

I’m keeping my RemoteRemote and firmware 2.0.1 until they actually have a fix. I’m not mailing this damn thing back after waiting 3 months for it.  It works with 2.0.1 and thats all I need for now until they “Say” they have a fix. Firmware 2.1 right now Sucks anyway ....... plagued with battery icon problems and freezes in menue selections. Apple will be updating 2.1 to 2.1.1 or some crap soon because of the bugs in 2.1 ..... so I recommend waiting before mailing this thing back - for those who have it !!!

Posted by jsmoove7 on November 5, 2003 at 9:55 AM (PDT)

2

How do you backdate the iPod firmware?

Posted by Nathan on November 5, 2003 at 11:42 AM (PDT)

3

...15 iPods… 8]

Posted by grimmet on November 5, 2003 at 11:46 AM (PDT)

4

jsmoove7,

Haven’t seen any reviews on this product and have been thinking about getting one.  Any comments?  Pros/Cons?

Posted by ldkaplan on November 5, 2003 at 2:41 PM (PDT)

5

I would like to do a review ...... but really don’t know how to do one. So, I’ll just give you my experiences and thoughts.  The RemoteRemote is very cool and useful.  I use it at home, work, car, and while working-out and its a big help. No problems in terms of “function” w/ 2.0.1. Physically, the receiver will be a bit cumbersome to deal with, not because of weight, but it just adds more length to my already long headphone cord. So, sway and bouncing might be annoying. The remote piece is small, maybe a bit too small for big hands, thin and light. But, it feels cheep, like if you dropped it at the wrong angle, it would pop open or something.  I agree with an ipodlounge poster that they should make this piece out of metal for a sturdier feel. Other than that, it works as advertised and makes using my ipod in any given situation a great deal easier and better.

Posted by jsmoove7 on November 5, 2003 at 3:18 PM (PDT)

6

Hi
Has anybody placed an order with Engineered Audio. I raised an order 2 weeks ago and still havent has any confirmation from them. I have tried to email them direct but have had no reply. What is the normal shipping times? I need to have the RemoteRemote by christmas

Posted by Steve on September 30, 2004 at 5:42 AM (PDT)

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