Verizon to charge $30 upgrade fee starting April 22 | iLounge News

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Verizon to charge $30 upgrade fee starting April 22

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By Charles Starrett

Contributing Editor
Published: Wednesday, April 11, 2012
News Categories: iPhone

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Verizon Wireless has announced that it plans to implement a $30 device upgrade fee starting April 22. According to the company, the fee will apply to existing customers purchasing new devices at a discounted price with a two year contract. “This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever,” said the company. Notably, both AT&T and Sprint charge similar fees for device upgrades.

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Comments

1

God dammit Verizon, you just broke my BS meter again. Now I have to buy a new one…

Posted by Nick on April 11, 2012 at 9:19 AM (PDT)

2

Nick, be aware that there’ll be an upgrade fee for a new BS meter.

But seriously, this is a ridiculous money-grab. Customers can order and activate a new device right from home without ever talking to a single Verizon rep.

And their “Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance” ... really?  Give me a break, these resources are of extremely little value.  I’ve gotten more bad advice from a Verizon drone than I care to remember.

Posted by rockmyplimsoul on April 11, 2012 at 10:48 AM (PDT)

3

So, current VZ customers like me will pay $229 for the same phone that a new VZ customer would get for $199.  And VZ says this $30 will help defray the cost of providing customer service.  But who is more likely to need customer service, the new VZ customer or the one who’s been with VZ for years?

Posted by roncron on April 11, 2012 at 10:56 AM (PDT)

4

What a bunch of crap.  Never to be a free phone ever again.  F___off Verizon!!

Posted by Griff on April 11, 2012 at 4:22 PM (PDT)

5

Why is it that Verizon, AT&T, Comcast, and all the other big guys spend so much time. money, and effort to attract new customers, yet place so little value on their existing ones? It seems that this upgrade fee is another incentive for us to move from one carrier to the next each time we want a newer device. So much for customer loyalty!

Posted by Nancy on April 11, 2012 at 4:28 PM (PDT)

6

Looks like I’ll be changing carriers every two years - that should be areal costs savings for them!

Posted by Gary on April 11, 2012 at 5:01 PM (PDT)

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