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X10 responds to recent iPod discounts and high demand

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By Dennis Lloyd

Publisher, iLounge
Published: Friday, June 4, 2004
News Categories: iPod mini

Recently we reported that X10 was offering iPods and iPod minis at discounted prices. Some of our readers reported that X10 did not have actual iPod or iPod minis in stock but were taking orders nonetheless. We contacted X10 regarding the situation and they assured us that they’re doing everything in their capacity to remedy the situation, and apologized .

X10 letter to iLounge:

We’re very disappointed about the iPod situation too.

We were assured by our supplier there would be sufficient iPods to meet the demand.  The strong response to our offer overwhelmed our supplier’s capacity.  We’re sorry that we were not able to meet your readers’ mini iPod orders.

Currently, we are shipping the 15GB and 20GB models.

Please know that we’re still searching to fill all orders, but industry stocks are low everywhere. The iPod minis are obviously very popular, and Apple has had a difficult time meeting demands. Of course, that’s why we were so happy to pass on great savings when we thought we had
found a supplier.

Again, please know that we had every intention of fulfilling all iPod orders and have promptly refunded all customer orders that have not been fulfilled. For 30 years X10 has been striving to constantly meet our customers’ needs, and we’ll continue to do just that.

Again, we’re sorry for any confusion. Thank you for contacting me directly with your concerns.

Thank you,
Kenny Foshaug
X10

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Comments

1

Thats an unfortunate name ken.

Posted by ipodphreak on June 4, 2004 at 1:02 PM (PDT)

2

I am surprised that anyone is still believing X10. They were recently llost a lawsuit for stealing technology and clients, and for not paying their bills. Subsequently, X10 declared bankruptcy with from $10 to $50 million in debts. The outfit is run by a Chinese guy in Hong Kong through a Bermuda corporation. The details can be found at http://www.escapefromparadise.com/NewFiles/chc.html

Posted by John Harding on June 4, 2004 at 4:54 PM (PDT)

3

Awww… ain’t that nice… X10 said they’re sorry. Lets forgive them and find some better news.

-Jody-

Posted by Jody on June 4, 2004 at 9:23 PM (PDT)

4

Jody: Uhh, since when is protecting consumers from dishonest companies not nice?

Thanks John.

Mort

Posted by Spankypoo on June 5, 2004 at 8:08 AM (PDT)

5

LOL….

“We told you they were in stock….we sold them to you….we’ve been jerking your chain for two weeks…..and we don’t have a single one to ship…..Oh, but you’ll be happy to know that we’ve got the more expensive 15GB and 20GB models to sell.  See, now doesn’t that make up for everything?”

Sorry, maybe I’m a just a little bitter.

Peace.

Posted by GracieJiuJitsu on June 5, 2004 at 1:13 PM (PDT)

6

Maybe X10 is just trying to cause trouble and stir up publicity before they finally die for good. Perhaps they can try to be SCO jr.

Posted by Biff on June 7, 2004 at 6:44 AM (PDT)

7

Biff you aren’t canadian by chance?

Posted by '//illis on June 7, 2004 at 1:20 PM (PDT)

8

“...and have promptly refunded all customer orders that have not been fulfilled.” Wait. So they charged some for the mini ipods even though they weren’t shipped? Isn’t that illegal? Oh, wait, I forgot, most online retailers do that anyway; well, all except for the reputable ones…

Posted by Casper on June 8, 2004 at 12:25 AM (PDT)

9

As an ex-X10 employee, I can safely say that this is probably a scam. That bulls*it company does whatever they can to harvest names, addresses, email addresses… whatever they can so they can try to hawk some crappy, poorly made 30-year-old technology to whoever will listen. It wouldn’t suprise me at all if they never had any iPods available, but were just charging people and returning the money to anyone that complained loudly enough, just so they can add a couple email addresses to their daily spam list. Avoid this company at all costs. Let’s all hope that they eventually fade away.

Posted by ex-X10er on June 29, 2004 at 7:41 AM (PDT)

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