XtremeMac explains Luna X2 delay, adds iPhone support | iLounge News


XtremeMac explains Luna X2 delay, adds iPhone support

Following several delays and correspondingly angry reader comments, XtremeMac today confirmed the revised shipping date for its Luna X2 iPod clock radio and announced the addition of iPhone compatibility to the system. In a note to iLounge, XtremeMac President and CEO Gary Bart explained, “We apologize for the delays with Luna X2. These delays are the result of factors outside of our control. We have taken advantage of the time delay to also incorporate iPhone compatibility into Luna X2, so that we can deliver the product with even more value than originally planned. Luna X2 will definitely go into production in July and will be available from XtremeMac and our retail partners by the beginning of August. XtremeMac wants to deliver only the very best products to market and assure that our customers are truly satisfied with their purchase. We understand customers’ frustrations with pre-ordering products that are viewed ahead of actual shipping. Sometimes, complex products take longer than anticipated to complete. XtremeMac certainly appreciates everyone’s patience.”

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No other comparable product out there (I mean is it that hard (rocket science?) to design and build these things?), and these guys can’t get there act together. Bought an original Luna for my daughter which stopped working after 10 months; I’d get her an X2, but it’s never coming. iPod will be onto 5G before X2 ever starts shipping. Imagine if RIM or Apple operated like this.

Posted by It's a shame really ... on December 8, 2008 at 6:05 PM (CST)


I pre-ordered on 4 September 2008 with expectation to ship on 21 October. On 4 November, they told me it was expected to ship by the end of the month. Still no word.

Time to cancel the order. What other alternatives has anyone had success with? I’m thinking of the JBL OT-400iHD now, more expensive, but has an HD-Radio tuner…

Posted by Chriss on December 8, 2008 at 6:44 PM (CST)


I called XtremeMac AGAIN last week. They told me that their first shipments went out last week, for origianl orders that had not cancelled. He told me that was about 80 units. Then, he said my shipment would be included in round two which should go out THIS WEEK. (right!)

So, has anyone received their Luna X2? Give us a report…:-)

Posted by John on December 9, 2008 at 8:14 AM (CST)


I ordered mine in Switzerland a couple of days ago. Seems as if I’ll get it for Easter…
Unfortunately, there’s no similar product on the market. I tried dozen others, and none is as good.
@Chriss: JBL OT is a bad choice: no remote, unclear menu, i-pod allarm bugs (sometimes, the volume is automaticaly at its minimum, which would’t wake up anybody, and other times, it buzzes instead of using the ipod melody, despite the correct settings).


Posted by nick on December 10, 2008 at 4:18 AM (CST)


My Luna arrived this afternoon.
Order was placed at MacWorld 2008 (January)

Posted by James on December 10, 2008 at 6:21 PM (CST)


So James, was it worth the wait?  I checked the website and see that they’re still ‘coming soon’.  I haven’t ordered one, I was hoping to buy it in a ‘store’.

Posted by Karen on December 10, 2008 at 8:45 PM (CST)


I ordered mine 11/14, still used the ilounge discount code. Just received shipping notice today.

Yeah, come on James. How is it?

Posted by John on December 11, 2008 at 11:49 AM (CST)


Email today that mine is shipping tomorrow via FedEx!  Ordered 28 Apr.  We shall see.

Posted by Bo on December 11, 2008 at 1:18 PM (CST)


Sorry, you curious ones, I’ve been too busy to do much with my Luna X2; but two complaints already nevertheless:
1. The battery attatchment is connected to a cord that is only 1/8”  long before it buries itself in Luna’s innards; it took a lot of fussing to install the battery (not included—9V).
2. FM reception is poor - with or without the FM antenna supplied - and is significantly inferior to by old $19 clock radio.

Posted by James on December 11, 2008 at 7:22 PM (CST)


I also received my Luna X2 yesterday (Dec 19th).  Not nearly as happy with this product as I expected to be.

Five issues (the first two noted by others):
1. Short battery cord- almost wrecked it getting a 9V battery plugged in.
2. Terrible AM and FM reception- almost un-usable.
3. No iphone support!  I plug it in and my iphone says this device is not iphone compatible and asks me if I want to put it in airplane mode.  If I say no, horrible interference noises from the iphone’s wireless.  I have a iphone 2.5G so maybe the 3G is supported but I doubt it.
4. Quality of the plastic case is very cheap.  Not nearly as solid as it looks in the photos.
5. Display quality- I like the layout of it but even the un-illuminated LED segments are clearly visible and glow slightly.

Posted by Jeff on December 19, 2008 at 2:31 PM (CST)


I got mine today *finally*.  I wanted to hate it since it took so long to get (8+ months), but I have to say I’m pleased.  I was replacing a very old Sony clock radio w/ cassette. 

The packaging is pretty nice, but I was concerned I didn’t see a “made for iPhone” logo on the box (there was only a “made for ipod” logo).  Inside the manual, it did, however, have both ipod and iphone logos.

I thought the 9v cord was short too, but if you drop the battery in the slot, you can then push it up against the connecters fairly easily to connect; don’t pull on the cord.

My FM reception is very good (Atlanta ‘burbs) and I live in the woods.  Good sound for an FM clock radio.

I thought the case was good; didn’t care for the 2 knobs you use to make selections since I thought they weren’t tall enough to get a good grip on to turn them.

Display, brightness, alarm functions are as advertised; no big issues.  Really like the remote.

Connecting my iPhone 3g worked good.  It docked with the case on (Agent 18 clear case) and started charging.  It did display on the iPhone that “the accessory is not compatible with the iPhone; do you want to put it into Airplane mode?  Yes/No.”  I selected No.  I made calls to and from the phone using my home phone and had no problems or interference on the 2 calls I tried.  I had WiFi turned off, but on the 3G network.  I’ll play with it some more to see if I get any interference.  I don’t plan on using it for calls; maybe just charging the iPhone.  So far it seems like it will work if it’s docked and someone calls.  The ipod part of the phone worked great with the remote.

I think the sound quality is excellent with the ipod or iPhone.

I mostly want to use the Luna X2 as an alarm clock that lets me wake to ipod (or iphone) music gradually without a bright display (when sleeping).  It fits that bill very well so far.  I recommend it.  Paid $95.96 directly from Xtrememac, no tax, free shipping.

Posted by Bo on December 22, 2008 at 7:08 PM (CST)


In December I received the X2, but returned it.

In speaking with the customer service rep on the return I told her about the short connector for the 9v battery and she said she would tell the product engineers.  Its not clear if it was per design or the first batches were messed up in manufacturing.

2nd issue was that it did not work with the iPhone.  The rep did some checking and indeed the first units were not compatible for the iphone.  The box does not indicate they are compatible with the iphone, but the inside documents do indicate compatibility.  She says that sometime in January the X2 should become compatible with the iphone.

I also noted to her that, since I have the original Luna, the speaker sound is not as good.

Another not is the dials on the X2 feel cheaper than the original Luna.  On the original Luna the dials move very smooth.  On the X2 they seem to rub as they spin.  There is a clicking feel as they spin just like the original but the overall feel is cheap.

I love the feature set of the X2 but don’t know if I’d be happier with the iLuv imm173.

Posted by mrhoni on January 8, 2009 at 11:29 AM (CST)


I just want to say that I called their customer service # to find out when I might be able to purchase one (the site still says pre-order) and the rep told me that they have ~80 units in stock.  So I placed the order on their website and got an email today that it will be shipping tomorrow (3 days after placing the order).

Posted by Dab on January 14, 2009 at 1:43 PM (CST)


Not sure if anyone is still reading this, but I have to say do NOT order this product.  I received a deffective unit (resets every few minutes with my iPhone inserted) and have since been batteling with tech-support.  I will write more once I get a resolution but I can say that they have treated me like a liar every step of the way.  They even tried to tell me it was not compatible with teh iPhone and that the manual I was holding in my hands with the words “works with iPhone” printed on it had no such text!

Posted by Dan on January 27, 2009 at 12:29 AM (CST)


(sorry for me english)

Finally received mine last week (after 9 months of waiting…lol) !!! And I have to say DO NOT ORDER THIS PRODUCT ! I have received mine broken too. The right dials are broken. This unit doesn’t look similar than the model show on xtrememac website. It is very difficult to read the hour and menu cause the un-illuminated LED segments are clearly visible and glow slightly.

I think when Imation (Memorex) buy Xtrememac they decided to modified this unit with cheap pieces ! This unit is a piece of joke…

No more Xtrememac for me !

Posted by Martin on January 28, 2009 at 1:20 PM (CST)

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