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Open Letter to Apple Concerning the Mistreatment of Apple Customers

If you can find me a BMW for $1400 a year I will stop buying ipods.  You missed my point.  My point is that just because you can’t afford to upgrade doesn’t entitle you to free upgrades.  Zync, you should read closer before posting because I did buy the 30gig gen 3 ipod.  I bought the 5gig when it was the only ipod.  I bought the 10gig BEFORE the 20gig was available.  If you read a little closer you would have seen that i said the 10gig was gen1.  Zync, you said that I will be singing a different tune when Apple stops supporting my 30gig gen3 ipod.  You’re right, I will be singing the praises of my new 60gig gen 4 model, not complaining that Apple doesn’t support my 3rd gen.  Bob, my self esteem won’t be dented when Apple release the new firmware.  You may be different, but most people I know who own exclusive cars, like BMW, do so, at least in part, for status.  So excuse me for having paid for that and wanting to keep that “status” for a little while.  I’m really not the elitist that some of my posts sound like.  Just like I’m sure most of the people who want the free upgrade aren’t babies or any of the other names that have been thrown around.  I’m just trying to show people another way to look at this subject. I haven’t resorted to name calling because I feel my view has merit.  Just for the record, Apple will HAVE to release the new firmware the first time they do an update for the 3rd gen ipods.  1st and 2nd gen ipod owners will be able to download it off the Apple site for free just like the 3rd gen owners.

Posted by cougardew on June 14, 2003 at 8:34 AM (CDT)

naviPod Wireless Remote for iPods Announced

The iRemote looks smaller because it isn’t real. The guy doesn’t seem to know anything about the actual electronics required, so he has no limitations in his design - he says so himself.

Posted by a_smith on June 14, 2003 at 8:32 AM (CDT)

Mac: iTunes Tracker 1.0 Released

same for me on Itunes 4.0 :-(

Posted by rafmax on June 14, 2003 at 8:07 AM (CDT)

Play random MP3s on iPod and avoid iTrip files

If you delete the ID3 tags off the iTrip files, then how can you play them on the iPod to change the frequency?

Posted by billysardar on June 14, 2003 at 7:42 AM (CDT)

Speck Products Announces Several New iPod Cases

It seems that many companies are making these colorized, rubber “skin” covers, yet *none* of them cover the screen!

I’d love one of these rubber doodads to have a screen cover! Does anybody know of one in production?

Thanks

Posted by tim on June 14, 2003 at 6:49 AM (CDT)

iPod clone spotted, will Apple pursue?

apple have had a lot of problems in the past, they finally hit the right note and now there are loads of companys lining up to make ‘clones’, so you can expect them to be a bit mad

Posted by ti on June 14, 2003 at 4:53 AM (CDT)

iPod clone spotted, will Apple pursue?

Since when is the color White copytighted to Apple?

Posted by Juice on June 14, 2003 at 3:52 AM (CDT)

iPod clone spotted, will Apple pursue?

microwave?  i was thinking my pda could be a possible ipod clone…
1. it play’s mp3’s
2. got a directional control pad
3. i’ve got lots of bottles of white-out to play with :)

the only problem, is it doesn’t quite hold much more than a 1GB microdrive… ooh, that and it’s got a touchscreen…  apple, beat that!

Posted by al on June 14, 2003 at 3:47 AM (CDT)

iPod clone spotted, will Apple pursue?

My microwave is a ipod clone…its a bit bigger….but its white. I think Apple should pursue this. I can send them photos if they want. Also i want my microwave software upgraded to 2.0.

Ian

Posted by Ian Payne on June 14, 2003 at 3:41 AM (CDT)

Samsung backs down from potential lawsuit by Apple, redesigns iPod clone

so… apple is forbidding other companies from using a white case for their product?  because it sure as heck isn’t the control pad!  maybe it’s the LCD screen that’s too close to the ipod design!

http://www.sclub.de/clubdata/aktionen/yepp.jpg (thanks rance)

maybe whatever’s left of the folks @ diamond should sue Samsung as well for copying their control pad concept.

apple has no case, and is just trying to play the bully.  sounds familiar, anyone remember the fiasco apple had dealing with it’s clone manufacturers?

Posted by al on June 14, 2003 at 3:39 AM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

You know what? No one would have anything to say about this if it were a laptop and not an iPod. Why? Because a new would would actually be a lot better. My iPod is just as expendable as a laptop to most of you. How often do you buy a laptop? I need my iPod to last that long and perform as it should. Computers get regular updates and their only limit is the hardware. That’s all I ask of my iPod.

Posted by zync on June 14, 2003 at 2:58 AM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Cougar, I also noticed that BMW line. I have a question. If you can’t afford a BMW, and I’m assuming you’d like one since you mentioned BMW specifically, maybe if you spent $1000 less a year on frivolous iPods you’d be able to buy one. Also what difference does it make if I have the same firmware that you do? If you bought 2 5GB iPods I still paid nearly as much as you did with my one 20GB. I don’t remember which gen 3 iPod you purchased but I don’t recall it being the 30GB and you know what, why don’t I just say you don’t deserve v 2.0 because you didn’t pay as much as me. That’s what you sound like. You bought a 5 and a 10, and while that’s nice I paid for a 20. According to your system that makes me better than you. Hell, why don’t we give firmware out according to what you paid. Or according to what generation your iPod is from. How about that? Yeah that means my 20GB deserves a higher firmware version than your 5 and your 10. Does that really make sense? You paid for hardware. I’m perfectly happy with my hardware, I don’t even care that much about gaps between tracks because that’s to be expected. But on the go playlists are something that is expected. Firmware 2.0 is to be expected for everyone. Not just gen 3 users. You’d think that you’d think different, especially having an iPod from each generation, and want everyone to share in the joy you have in v2. You’d even think that being an apple/mac person would make you want other apple/mac people to be happy. Remember there will also probably come a point when a 3rd version of the firmware revision will be released and you’ll be left out in the cold, that is if you don’t buy that BMW but buy another iPod, just as we are. It’s funny to see all the people that call me, and my friend who is Bob BTW, whiners and complainers are only owners of gen 3 iPods. Sorry, but the gen 1&2 people realize that we’ve been downtrodden. And to people like you, who have gen 1 or 2 iPods along with gen 3 ones, shame on you for wanting to deny us firmware upgrades. When your firmware stops being upgraded, and I’m not saying ours has for sure, you’ll be singing a different tune.

Posted by zync on June 14, 2003 at 2:44 AM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

to cugardew again… i just read your comment about not being a lawyer and not driving a bmw, but having spent 1400 dollars on ipods. i drive a bmw… and if i wanted to i could go out and buy a new ipod every time they came out with one… but i will not. it’s not about money, it’s not about being on top… there are new features that i would like but i’m perfectly happy with my ipod, except for the fact that they have not released the firmware they promised gen 2 in may. the first gen ipods have the same firmware as mine, i’m glad they got the upgrade, i wish they got an upgrade to firware 2. anyway, think logically about this: how much would it cost to port an operating system to another platform nearly identical to the one it’s on? not much. this would keep customers happy… which seemed to be important to apple to begin with. giving me the new firmware does no harm to you other than denting your self esteem, which seems to be directly linked to the superiority of your ipod over mine, and which you have payed dearly for. take money out of the picture… i still use my mac classics. that is not to say i dont have a new iMac, it means that i still enjoy using my mac classics. why would someone go with mac? they’re pretty, their hardware is faster, but they really dont do unless you’re talking budget graphic manipulation where they’re the machine of choice… the main reason is that apple puts out a good product and cares about its users… mac users used to be a community, now all they seem to do is complain about someone who wants apple to be as they were…

Posted by bob on June 14, 2003 at 12:18 AM (CDT)

Samsung backs down from potential lawsuit by Apple, redesigns iPod clone

maybe samsung is trying to make some news? ipod are defintaly ‘thee’ mp3 player, so if youre rumored to have one that is so similar that it might be infringing on copyrights (and you know that samsungs will be several hundred cheaper..) youre sure to turn a few heads..,,

if i could take my ipod back and get a samsung i would. for me its all about that customer support - apple, add on-the-fly playlists!

Posted by don on June 14, 2003 at 12:03 AM (CDT)

Samsung backs down from potential lawsuit by Apple, redesigns iPod clone

really, the ipod isnt that distintive looking its a small rectangle, with a smaller rectangle screen and a wheel. i think it looks neat because of the shiny chrome, and i bought one because it is so small, but i wouldnt say that the design of the ipod is anything above ‘good idea’..

Posted by don on June 14, 2003 at 12:00 AM (CDT)

iPod clone spotted, will Apple pursue?

None of the posts about iPod clones make any sense. I’ve looked at them all and they all look or function nothing like the iPod. This particular one utilizes USB 2, not Firewire, has no scroll wheel, and quite frankly doesn’t share anything but maybe the color with the iPod and the HD space.

Stop this nonsensical drivel.

Posted by Mr.K on June 13, 2003 at 11:57 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

So it’s obsolete because a new one was released?

makes no sence. you bought an mp3 player and you got it.

By Luis on Jun 13, 03 2:53 am


Well Apple considers it thus so why can’t I? New models of anything usually render the old obsolete especially when they discontinue the previous line. That’s what obsolete means!

Cougar and everyone else who told me to check my box to see what features I got and if they still worked remember this: the box did not say this device will ony support system 1.3. Yours didn’t say it will come will v.2.0. You paid for hardware, NOT firmware. And as a matter of fact, had you bought a 30GB you paid less than what I did and got a better piece of hardware despite it’s ugliness. The features such as on the go playlists and things of that nature aren’t listed on the box.

Posted by zync on June 13, 2003 at 11:19 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

to cugardew… apple is a hardware company. when you purchase a product from appel you are purchasing their hardware. they have always had upgrades to their operating systems for *free*... untill now. I have three macintosh computers. two of them are fully functional useful *upgraded* mac classics. apple had many many upgrades to this line. this is what i’ve come to expect from apple. however i purchased a new imac with os X. then jaguar came out and for a brief time they allowed an upgrade for 26 dollars… i didnt like it because they got rid of the happy mac in the bootsequence so by the time i got over that they were charging full price for jaguar. now, mind you osX might as well have been a beta for i has not the quartz engine or many many features that the finished jagura has. i was dissapointed but i bought my 2nd generation ipod anyway. for windows users they have been promising an upgrade to a newer firmware for may… and my friend it is may no longer. i have covered my ipod in duct tape except for the screen because i am embarassed to have supported a company that was so good about upgrades and is now not. about your purchase: you are selfish. you bought a new machine, not new firmware. you payed for a larger harddrive, better screen, uglier interface buttons, and according to you, less battery life. you did not purchase firmware. this is what an ipod is: a device of convenience.. if you want to lie to yourself. for roughly 5oo dollars you get to rip all your cd’s, re ID3 them and send them to this nifty little machine. you save space because you dont have to carry your cds but you have to painstakingly make sure you have a place for your new shiny little toy, because even the tag in the case it came in will scratch it. after i bought my ipod, i of course had to tell everyone about it. most of the people i know are fairly wealthy tech junkies and 2 other people bought them because of what i told them… now i will not say the same and i will not buy another macintosh computer. macintosh now pushes their product rather than standing behind it like it used to.

Posted by bob on June 13, 2003 at 11:18 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Correction:

Two posts above this I said I don’t think the 5GB cost that much more, I meant I don’t think the 5GB cost more than what I paid for my iPod.

Posted by zync on June 13, 2003 at 10:53 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

And I never said I wanted free updates and I wish you people would pick up on that. I said I’d be willing to pay. And damnit, I paid for features just as much as a person who buys a new 30GB, I feel that having bought a 20GB so soon before the switch I deserve the features for the 10GBs I’m missing. I’m not even complaining about that. I’m not even complaining about the games or the customizeable menus. I just want the damn playlists. That’s all I’m about. Every other MP3 player on the market has them. I paid about $200 more than the market was charging for some of the most expensive players. I deserve the playlists. Maybe not the rest but the playlists. And I assure you, even if I had the money to buy another iPod I wouldn’t waste it on that. They’re not even that radically different to buy a new one. I already have 20GBs that I can’t fill up so why have 50 with an uglier iPod?In the future I would probably buy a new one, but buying one every four months is just crazy. Even one a year is crazy. I don’t need a new one until I either want it or mine stops working. You can’t say I’m not loyal for that reason. Would you buy a new laptop every month? Or hell, let’s go to a car example since they seem so blatantly relevant to some of you people…..would you buy a new car every year? Or every time they add 10 HP to the engine and nothing else? I didn’t think so. So why buy a new iPod every couple of months? I don’t even think Apple expects that to happen. And not everyone buying gen 3s is a previous customer. How would you even know that? It’s not like Apple publishes sales figures of repeat customers. If they did they’d have to ask you if this was your first iPod, and I don’t remember anyone ever asking me that about my gen 2 iPod. And please don’t call me disloyal to Apple, I plan on getting a Powerbook and I just fixed up a Powerbook Duo 230 from two parts computers the other day. I just want what I’ve paid for.

Posted by zync on June 13, 2003 at 10:51 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Well Cougar, I payed $501.83 for my iPod. I dont’ know how much the 5GB originally cost but I don’t think it was that much more. There are two reasons I’m not an early adopter: 1. I didn’t know the iPod existed because I wasn’t a mac person and 2. I wouldn’t have had the money if it weren’t for my scholarships. And yes, I DON’T have the money to buy another one, besides the fact that I don’t like the redesigned version. I only got my iPod for two reasons: 1. I wanted it and had some scholarship money and 2. I needed a 20GB firewire drive for an electronic media course. I don’t have that kind of money, sorry….I work at a Target, that means no income. Plus I’m 19 and I pay car insurance and my car payments, and usually my parents help with the insurance, but I still owe them the money. I live in the boonies and I have to go at least 40 mi. to get back to the friends I went to Highschool with, my college, and my girl. So, no, I’m sorry, I simply can’t afford another iPod. It was a stretch to even get the one I own.

Posted by zync on June 13, 2003 at 10:51 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Cougar, I’m sorry for the confusion. I was replying to many people as well as you. And still 1st gen and 2nd gen 10GB aren’t all that different. But by buying a 10GB you weren’t really on top anyway because the 20GB then came out. Sorry for the confusion once more :)

Posted by zync on June 13, 2003 at 10:32 PM (CDT)

iPod clone spotted, will Apple pursue?

This looks nothing like an iPod.

Posted by jerseyfreeze on June 13, 2003 at 9:48 PM (CDT)

Samsung backs down from potential lawsuit by Apple, redesigns iPod clone

I agree.

Posted by Mr.K on June 13, 2003 at 8:35 PM (CDT)

iPod clone spotted, will Apple pursue?

I think the Samsung yep was closer to the iPod because it uses the same tiny 1.8 drives instead of the big clunky 2.5 drives.

Mike

Posted by mike on June 13, 2003 at 8:32 PM (CDT)

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