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Open Letter to Apple Concerning the Mistreatment of Apple Customers

BTW, Rob, I also have no time to spare in doing petty things like this against a big company such as Apple, but I did it with the hopes that people would support it, just as they did with the petition. I’m an artist so I have no time to spare so I thought I’d incorporate my opinion into a piece of art. I’m also highly satirical so there you go. The best of both worlds. I just wish I didn’t have to waste my time on it, because Apple should have worked on this long ago.

Posted by zync on June 12, 2003 at 8:23 PM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Oh and BTW, Rob, the first guy to post, I have way too much time on my hands? How about people who make useless comments like yours. Yes I’m a brat, though I’m probably older than you are and the term brat refers to a young child who is spoiled. Since I bought my iPod with my own money I can hardly see calling me a “brat” correct. When I pay for something, especially something I’ve spent a lot of money on I expect to get great customer service, especially since Apple used to be great at that.

Posted by zync on June 12, 2003 at 8:20 PM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

I do agree that my letter sounds whiny but it delivers it’s point well. That being that 1. Many people recently bought iPods and now are being screwed over and 2. why can’t Apple try to keep us happy. If they’re working on it, let us know so we’ll understand. If they’re not, tell us why. At this point I wouldn’t even mind it if they had a valid reason for not releasing the new update. But when they say nothing and then tell us we’re at least getting 1.3 and don’t even deliver on that, I get a little angry. Yes I do realize that “soon” is dependent on the situation, but when it was previously expressed that we’d get the update in early may and it became like may 12th and they change it to soon, you expect a small delay and a new firmware by the end of may. It’s June 12th and it still says soon. I don’t care what context, soon is never longer than a month. Apple was even quiet about 2.0 not being for us as well. Why are people quiet about things like that? They don’t want to relay the bad news, it makes them feel better than telling everyone “sorry to take your money loyal users who just bought iPods last week, but you’re going to have to find new firmware somewhere else, and oh, BTW, we’re not going to release any source either.” And thank you Aaron for your support. What they’ve done and how they’ve done it just isn’t right.

Posted by zync on June 12, 2003 at 8:17 PM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Dissenter, I paid as much as it would cost to buy a new 30GB for a 20GB without a que in February smile That means I paid the cash to be on top….they released a new iPod as I was enjoying the glory of being on top:) I’m sure you don’t have any idea what it’s like to never have something new. The iPod was my first big thing that I had that was top of the line. I just bought a Canon Powershot S400 Digital Elph. It came out in February and it’s already June and it’s still top of the line! No other tiny camera is even close yet. I paid the money recently. I didn’t even get enough time to enjoy my iPod fully before they released a new one.

PoKnow, is this the first post you’ve read here? I’m not being mean BTW, I’m being serious. People have posted here talking about how they’ve tried to crack it but it’s nearly impossible. Especially since Apple has kept quiet on the matter, as they do with everything. Also, I never said that Apple isn’t going to come out with the new firmware for us classic users, but they did post a Knowledge Base document that said that firmware 2.0 will not be available for older iPods.

Posted by zync on June 12, 2003 at 8:16 PM (PDT)

iPod 10GB 2G at BestBuy $199

actually im from vancouver i just drove down

Posted by justin on June 12, 2003 at 8:12 PM (PDT)

Dell delays iPod shipping

Same story. Ordered 30GB iPod on 15th for $404, etc. I received the Dell email saying my order would be cancelled if I did not reconfirm, but if I reconfirmed it would ship no sooner than 6/20.

I reconfirmed, it shipped that night.

Not happy with Dell.

Posted by John Faughnan on June 12, 2003 at 7:47 PM (PDT)

iPod 10GB 2G at BestBuy $199

An ipodder in Bellingham?!  I go to Western, do you?  Nice to meet ya!  I’m Jamie…

Posted by Jamie on June 12, 2003 at 7:43 PM (PDT)

Dell delays iPod shipping

Where is the best deal on a firewire card for the PC?  Someone above mention a $13 one.  Any recommendations?

Posted by Mat Fleck on June 12, 2003 at 7:32 PM (PDT)

iPod 20GB for $269 shipped after rebate

they are sold out…...

Posted by matt smith on June 12, 2003 at 7:10 PM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Instead of ######## all this ######## by both sides…

Why doesn’t a group of nerds just fricking CODE/HACK a new firmware… and put whatever the hell they want on there!!!!

They were able to make the macpod work on a PC… so I mean really… how hard can it be with the talent out there???

Posted by PoKnow on June 12, 2003 at 7:10 PM (PDT)

Play random MP3s on iPod and avoid iTrip files

Actually you do NOT have to worry about it at all.

You CAN use the random function with the iTrip tracks.  The iTrip tracks are 5 second MP3’s that start with a sound, then silence and then another sound.  I read on a forum site (can’t remember where) that the second sound is a cancel command, so…

1st sound tells the iTrip what frequency to adjust to, then according to the instructions you need to pause the track so the iTrip accepts the command.

If you DO NOT pause the track then the second sound plays and tells the iTrip to ignore the previous command of frequency change.  It’s actually quite clever. 

I’ve tested this out and it works.  Try tuning to a station and then going through all the rest of the iTrip frequencies….you’ll hear each one over your radio that you tuned to your original frequncy.

So you can use the random function, sure every now and then you get a strange blip through your speakers…annoying, yes, but a small price to pay I think.

Posted by stephen on June 12, 2003 at 6:55 PM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Most company’s would release a tiny firmware upgrade for there loyal costomers to make them happy. Apple is just trying to stay afloat today but they are pissing off alot of customers over a tiny but important update.  Plus the new 2.0 firmware has all the features that we have asked for from day one… It’s a kick in the face to the people that supported them.  We built the 2.0 firmware in my opinion.  Apple could not have thought of a play queue on there own because only every other MP3 player in the world would have it as a must have feature.

Plus tring to sue Samsung over a player that does not look anything like an I pod.  If they did not make so many of there users upset over this update they would not have to worry about Samsung.  I will never own a Apple product again and the ipod was my first.

Posted by MusclePup on June 12, 2003 at 6:32 PM (PDT)

iPod Spotted: Homestar Runner flash animation

In response to the reply about the easter egg: yes it’s true that many SB emails have easter eggs, the pun of the egg which is “douglas” will not be funny unless you are a frequent viewer or Homestar and SB Emails

Posted by Steven on June 12, 2003 at 4:36 PM (PDT)

Zip your iPod, new case announced

You will get it before that, they are ready now but waiting for the boxes to be printed.

Posted by Lajo Cymbalski on June 12, 2003 at 3:05 PM (PDT)

Dell delays iPod shipping

I ordered on the 15th of May, and it will soon be a month with no iPod in sight.  I don’t mind waiting a while for a discounted product like this, but things are getting ridiculous

Posted by icruise on June 12, 2003 at 2:54 PM (PDT)

iPod 10GB 2G at BestBuy $199

got an open box one at best buy in bellingham, WA   for 179$ pritty damn good deal. i just wish apple would release the rev3 software for teh old ipods

Posted by justin on June 12, 2003 at 2:49 PM (PDT)

Zip your iPod, new case announced

ahh….  hope it will arive before 6/28.  i am moving out of country! 

Posted by ywwong on June 12, 2003 at 2:21 PM (PDT)

Zip your iPod, new case announced

We are working on the packaging and hope to have it printed this weekend, then we will ship to them. No one at this point has zip.

Posted by Lajo Cymbalski on June 12, 2003 at 2:14 PM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Your iPod has upgradeable firmware.  It can be upgraded, it can be updated.  Nowhere do I recall ever reading that Apple would upgrade it with every feature that new products support.  They could, but don’t get all pissy just because they don’t.

Another thing.  Just because some people took apart their iPods and decided that the new and old version are very similar does not make the task of porting firmware a simple one.  Do not trivialize the effort it might take.

Seems like at least some people here take the concept of “voting with their wallet” seriously.  I suggest you do the same.  Given the price point of these devices, your expectations are a bit unreasonable.  It might help to think of it more like a cell phone.  You gotta spend the cash to stay on top.

Posted by Dissenter on June 12, 2003 at 2:10 PM (PDT)

Play random MP3s on iPod and avoid iTrip files

To answer those 2 comments:

A. Actually, erasing the tags is easier, at least in Musicmatch.  You can select the files, select edit tags, select all, then erase the tags you don’t want.  I can do it in under 10 seconds.

B.  Sometimes you need to change the frequency in the car, especially around larger cities.

Posted by Eric on June 12, 2003 at 2:08 PM (PDT)

Play random MP3s on iPod and avoid iTrip files

Couldn’t you set your iTrip to the prefered frequency, led mode etc. and then just delete the mp3’s?

Posted by Chris on June 12, 2003 at 2:03 PM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

i am so angry there are no more ipod updates, they should give free updates on all software no matter what! windows is constantly doing that why cant macs, and i think they really need to allow us to update our old gen 1 and two ipods to the gen three, i think we are entitled to a queable playlist without having to try to sell our old one on ebay than shell out another 300 or 400 bucks

Posted by ari on June 12, 2003 at 1:40 PM (PDT)

Samsung backs down from potential lawsuit by Apple, redesigns iPod clone

i feel particularly stung in this case though, apple could have announced intentions of releasing a new ipod. Or they could continue to support the old ipod. All I really want is to be able to make playlists on the go. I love everything else about my ipod but its lack of this feature, and sadly it is enough to make me not really like my ipod all that much.

Posted by don on June 12, 2003 at 12:56 PM (PDT)

Play random MP3s on iPod and avoid iTrip files

Why not simply create a smart playlist on your iPod where the Composer or whatever is not Griffin Technology.  Then just select that playlist and go random.  Easier than erasing ID3 tags.

Posted by Oly on June 12, 2003 at 12:54 PM (PDT)

Samsung backs down from potential lawsuit by Apple, redesigns iPod clone

Don, don’t you know that’s the way of consumer electronics?  As soon as you buy it, something better comes along at a lower price.  It never fails.  Murphy’s Law and all that.  When I bought my 27” Flat Screen Sony TV (not plasma or high definition or anything, just a true flat screen television) 4 years ago, it was over $700… within months the were less than $500… now… now I don’t even bother to look, it’s so upsetting.

And, here’s the original design for the Yepp

http://www.sclub.de/clubdata/aktionen/yepp.jpg

Posted by Rance on June 12, 2003 at 12:32 PM (PDT)

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