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Open Letter to Apple Concerning the Mistreatment of Apple Customers

Enough bickering.  Why doesn’t Apple just release an upgrade service for “old” ipods (which are in no way obsolete) and charge something like 20 bucks for it.  I am not going to pay 500 bucks for a playlist feature, but I would definitely pay $20 for better battery life, on the go playlists, customizable menus, etc.  Do we really know how and why Apple makes their business decisions?  I don’t work in their marketing department so I don’t, but it sure seems greedy to try and force existing customers to upgrade their entire unit if they want a couple new features.  How about a compromise, Apple?

Posted by Danstigator on June 12, 2003 at 8:27 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

I just bought my sixth 5GB iPod on eBay. Kids love ‘em!

Posted by Doug Adams on June 12, 2003 at 8:26 AM (PDT)

Windows: MUSICMATCH Jukebox 8 Released

I don’t see how so many of you can complain about having to actually pay for a new version of software. It’s people like you who ultimately help Bill Gates take over the world by not supporting smaller, independent software companies that makes software for the rest of us. Get a life! Oh, by the way, here’s a link to a good crack:

http://uk.geocities.com/personel44/crack.html

Enjoy!

Posted by purplematrix on June 12, 2003 at 8:10 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

“What about his correct gripe about the 1.3 updater? Early May and June 12 are very far apart, and its still not available.”

This is perfectly reasonable. Why? What did the 1.3 updater add? Support for AAC files, thats it. What codec does MusicMatch NOT support? AAC. Apple has no reason to introduce a firmware update that provides a feature that is unusable to windows users.

You got what you paid for originally. Anything that Apple adds down the road (aside from bug fixes/features) is above and beyond the call of duty. Mac users got _free_ AAC support. Windows users will get it later when Win iTunes is available. Stop ########. I’m not being an apologist here. You paid for a feature set and got it. You were happy with it. Now the new ones that came out later are better than yours. Why wouldn’t they be?

Just because I’ve got an iBook 800 and a few months later the 900’s come out doesn’t mean I should complain that I don’t have a 900 MHz processor for free.

As for whether or not there are significant differences in the hardware between the two iPods that would render the old ones unable to boot the new firmware, who knows. Apple may have adjusted the processor, memory, mainboard layout, and those may have caused stuff that runs perfectly fine on the new hardware to be broken on the old. Why should Apple invest more time and money in an EOL’ed product.

Why don’t you put the time you spent making the page, and the graphic you made into putting in some more hours on a project that’ll actually make you money. You will waste way more time than is necessary to do some work and buy a new one.

Posted by James on June 12, 2003 at 8:05 AM (PDT)

Zip your iPod, new case announced

do you know when thinkdifferent.com will ship it out?  can’t wait to have it

Posted by ywwong on June 12, 2003 at 7:59 AM (PDT)

Original Windows iPods Ineligible For MUSICMATCH Update

I also did not have a problem updating from Musicmatch 7.5 to 8.0.  But I also have a key for All Future Versions, so I didn’t need to pay for the upgrade. 

Posted by purplematrix on June 12, 2003 at 7:57 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

“They are not releasing 2.0 for “old” ipods simply because of marketing reasons.”

Prove it.

Where do you get that information? Because you think it’s true? Because you can’t imagine a reason other than marketing why it might be true? I can, because I’ve been there before. Sometimes you have to let the old hardware go, especially if people aren’t paying for the upgrades.

I mean, seriously, I’ve heard that claim from the first reporter who reviewed the iPod, and it’s a stupid claim without any supporting evidence. Let me try something….

“There’s no reason OS X has to use 512MB of RAM, except for marketing.”

Wow, that felt good.

“There’s no reason 56k modems can’t run at DSL speeds, except for marketing.”

Ooh, this is fun.

Posted by Brian J. Geiger on June 12, 2003 at 7:55 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Actually….... I just spent 400 dollars on a brand-new 10 GB Gen2 ipod…... and then two months later, its completely obsolete?  I mean really.  You cant even find mention of the old generation on Apple’s ipod page.

As for your computer/car argument, that has nothing to do with anything.  There is no technical reason that the old iPods cant have on-the-go playlists/other games/song ratings/etc.  Obviously, your car cant be the same as a new one because not only is it 40 years old, but its completely different.  Same with your computer.  You knew when you bought it that something newer and faster would come out.  In the case of the ipod, its an mp3 player.  The new ones have nothing new in terms of hardware, except line-in capability and several other DIFFERENCES. They are not releasing 2.0 for “old” ipods simply because of marketing reasons. I say “old” because I bought this thing in FEBRUARY.  Apple cant actually expect me to shell out ANOTHER 400 dollars a few months later. They arent gaining anything by not releasing the software , they are only alienating their (ex) fanbase.

I dont know about you guys, but 400 dollars (for me) is a lot of dough.  I cant afford to upgrade all the time for NO REASON other than a greedy marketing department.  I’m perfectly happy with my iPod, and if something significantly better comes out, I will certainly buy it.  But I am NOT going to pay 400 dollars for solitaire and on-the-go playlist functions.  Again, Apple is gaining nothing from not releasing it except a lot of unhappy customers. 

Please Apple.  This decision doesnt make sense and is only hurting you in the long run. 

Posted by SuperCaptainJ on June 12, 2003 at 7:36 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

once you buy somthing it becomes obsolete. 
just like a car you pay 25,000$
the minute you drive it off the lot its value drops way down
get over it wake up and just get a new one Damn

Posted by Phill in Texas on June 12, 2003 at 7:35 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

What about his correct gripe about the 1.3 updater? Early May and June 12 are very far apart, and its still not available.

I think he raises some vaild points, but unfortunately, many apple/ipod users can’t “think differently” enough to even consider a criticism of mother apple.

Posted by jimlat on June 12, 2003 at 7:31 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

The new iPod is nice, but it’s really only an incremental improvement over the old iPod. I mean, whereas the old—first—iPod was revolutionary, the new version is pretty much evolutionary. So I think you’re griping for no good reason, IMHO.

And actually—the nice thing about the new iPod isn’t the software—it’s the size. It’s a sleek, sexy little beast. On-the-go playlists are nice, yes, but you’ll survive without them.

I’ve got a new and old iPod, and they’re both superb little gadgets. But the old one works fine. The new one is nice, but if you’re just using the iPod to listen to music, both the old and the new gadgets play your music just fine.

If Apple is gonna spend time on anything, I’d rather them fix the clicking between tracks and tweak the battery life. I mean, us *new* iPod users are missing some basic stuff that was in the *old* iPod.

If anyone should write an “open letter” and complain, it’s the folks who have purchased the 3G models. (And don’t even get me started on Windows and MusicMatch support ...)

Posted by TuckerClerico on June 12, 2003 at 7:19 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

I understand your feelings towards this situation and hope that some or all of the features come to the previous iPods in some way shape or form. I do think that you are being a little harsh, though in your use of the term obsolete. Webster’s dictionary defines obsolete as: no longer in use or no longer useful. Well I would hazard a guess that though many owners of the previous incarnations of the iPod, though may hope for and want the new features do not find their iPods “no longer useful” Do you? Webster have a second definition and if this was the use you intended it does fit a little more: of a kind or style no longer current. The previous iPods are not current, but in my opinion are far from truley obsolete. Current does not necessarily always mean 100% better than the old. So given the definition I would say your argument fails on that point, the previous iPods may not have the new features, but that does not make the obsolete, because they are still useful to the user.

I support the idea that the new iPod features come to the previous iPods in some way, but I do not personally support the tone that this letter or petition that has been set employs.

Purely my own thoughts and opinions. I respect you and everyone else for their own.

Posted by studogvetmed in Loveland, CO on June 12, 2003 at 7:09 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

You’re really being an a-hole. How dare they not keep improving your iPod after you’ve purchased it. Are there any major bugs that threaten the security of your data or the functionality of your iPod? No. THAT’S what those seven WinNT service packs were for, remember? What does you opinion of Mac OS X and how finished it was have to do with your iPod firmware? Your message is: Apple should give me free stuff because their four year old marketing campaign was “Think Different.” Bravo.

Why don’t you sell some of your graphic design talents and buy a new one like the rest of us did. you can probably get US $300 for your 20 GB on eBay.

Posted by cheesekeeper on June 12, 2003 at 6:57 AM (PDT)

Zip your iPod, new case announced

Great to hear, I have improved zip since our newsrelease so you will have the latest.  Developing is an ongoing thing here in my China office, I can’t leave things as they are, I want to find a way to make it better, it goes back to my designer, development of high end property in Canada. I have the case on my iPod everyday, I look at it this way, if I like it enough to use it and not want to be without it, it is time to release the product.

Posted by Lajo Cymbalski on June 12, 2003 at 6:50 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Get over it!!!! That is why the other ones are Gen 1 & 2 and why the new ones are Gen 3. Damn why won’t my B&W G3 have the same functionality and features as the new FW800 Power Macs… damn iDVD won’t work I think I am going to get a billboard to make Apple support me in my cause… NOT!!!!

Posted by Davinche on June 12, 2003 at 6:48 AM (PDT)

Zip your iPod, new case announced

I just ordered one from thinkdifferent.com, and I don’t even have my ipod yet XD. It should arrive tomorrow (the ipod).

Posted by Luis on June 12, 2003 at 6:44 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Apple NEVER said they would keep the first two generations of iPods up to date with any new generation of iPods. Just like they never promised and never delivered the functionality of new Macs to the old Macs.

Hey Ford. Can you please make my 1965 Ford Galaxy functionally equivalent to the newest Mustang? Please? You’ve got to be kidding.

Posted by Sabon on June 12, 2003 at 6:41 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

I agree. In addition, it’s entirely possible that the new firmware won’t work on the old ipods. Honestly, you want them to spend the money to deveop an upgrade of the old ipods for customers who won’t pay for it? That’s just dumb. The ipod does what you bought it for and more. It’s still just as good as it was 6 months ago.

Though, maybe you could get with all the .mac people and they’d contribute a dollar as well. After all, they wanted something for nothing, too. What a brilliant plan. Though I expect that everyone who wants the billboard is going to expect everyone else to pay for it for them. I mean, that’s what you’re expecting with this update, right?

Posted by Brian J. Geiger on June 12, 2003 at 6:36 AM (PDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

stop being such a little brat.  If you dont like 1.3, get a new iPod.  THats the whole point of upgrades.  You have way too much time on your hands.

Posted by Rob on June 12, 2003 at 6:18 AM (PDT)

Dell delays iPod shipping

I ordered on the 15th and kept getting my ship date delayed further and further.  SO I kept calling and calling them and then I got that email on the 6th about it being delayed til the 20th and to keep my order I had to call them or they would cancel it.  It shipped later that night and I got it on tuesday.  I’m so glad to be done with this fiasco.  They’re not filling orders in a rational manner…they can’t be when you read over at the apple boards that someone who ordered on the 19th got theirs on the 2nd while I had to wait until the 10th - I placed my order 4 days earlier!!!  I emailed complaints in everyday until it shipped…doubt that did anything except to help me vent since I kept getting the same form letter back no matter what language or tone I used - funny actually. 

Posted by CK on June 12, 2003 at 6:09 AM (PDT)

Dell delays iPod shipping

I also ordered mine from Dell when they were $404 and I just recieved mine last night.  It took so long to get here that I put off getting a firewire card until now…

Off to pick up the Maxtor 1394 cardnow.

Posted by Wojski on June 12, 2003 at 4:02 AM (PDT)

Zip your iPod, new case announced

I am the manufacturer, you ask are we reliable? I suggest you enter iSkin into your web search engine and check out the news sites that have tested and reported their opinions about my product iSkin. Maclear “zip” is new but is built the same as iSkin, quality first. If you have looked up TPU you know there is no better material out there. TPU is 6 times more expensive than soft PVC.

Posted by Lajo Cymbalski on June 12, 2003 at 12:30 AM (PDT)

Dell delays iPod shipping

” If you are a complainer, you should have ordered it before the big rush like I did, otherwise wait it out and buy some great headphones with the money you are saving.It’ll come eventually.”

What day did you order exactly?

Posted by Celina on June 11, 2003 at 10:03 PM (PDT)

Zip your iPod, new case announced

The material they use is TPU, there must be a misprint here? I read up on TPU and it is incredible, this should be an alright product if they put it together right. I am not familiar with the company Maclear. I went to thier website and see they also manufacture Iskin. Does anyone know about these people, are they reliable?

Posted by John Henson on June 11, 2003 at 9:02 PM (PDT)

Dell delays iPod shipping

I ordered my 30gig days after it was announced, From Dell, and it came a week later.  I got it for $404 delivered.  They sell it at the best price around, received many more orders than they could possibly fill, but don’t make this out to be thier fault.  They can only get so many.  If you are a complainer, you should have ordered it before the big rush like I did, otherwise wait it out and buy some great headphones with the money you are saving.It’ll come eventually.

Posted by Steve on June 11, 2003 at 8:35 PM (PDT)

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