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Zip your iPod, new case announced

You will get it before that, they are ready now but waiting for the boxes to be printed.

Posted by Lajo Cymbalski on June 12, 2003 at 6:05 PM (CDT)

Dell delays iPod shipping

I ordered on the 15th of May, and it will soon be a month with no iPod in sight.  I don’t mind waiting a while for a discounted product like this, but things are getting ridiculous

Posted by icruise on June 12, 2003 at 5:54 PM (CDT)

iPod 10GB 2G at BestBuy $199

got an open box one at best buy in bellingham, WA   for 179$ pritty damn good deal. i just wish apple would release the rev3 software for teh old ipods

Posted by justin on June 12, 2003 at 5:49 PM (CDT)

Zip your iPod, new case announced

ahh….  hope it will arive before 6/28.  i am moving out of country!

Posted by ywwong on June 12, 2003 at 5:21 PM (CDT)

Zip your iPod, new case announced

We are working on the packaging and hope to have it printed this weekend, then we will ship to them. No one at this point has zip.

Posted by Lajo Cymbalski on June 12, 2003 at 5:14 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Your iPod has upgradeable firmware.  It can be upgraded, it can be updated.  Nowhere do I recall ever reading that Apple would upgrade it with every feature that new products support.  They could, but don’t get all pissy just because they don’t.

Another thing.  Just because some people took apart their iPods and decided that the new and old version are very similar does not make the task of porting firmware a simple one.  Do not trivialize the effort it might take.

Seems like at least some people here take the concept of “voting with their wallet” seriously.  I suggest you do the same.  Given the price point of these devices, your expectations are a bit unreasonable.  It might help to think of it more like a cell phone.  You gotta spend the cash to stay on top.

Posted by Dissenter on June 12, 2003 at 5:10 PM (CDT)

Play random MP3s on iPod and avoid iTrip files

To answer those 2 comments:

A. Actually, erasing the tags is easier, at least in Musicmatch.  You can select the files, select edit tags, select all, then erase the tags you don’t want.  I can do it in under 10 seconds.

B.  Sometimes you need to change the frequency in the car, especially around larger cities.

Posted by Eric on June 12, 2003 at 5:08 PM (CDT)

Play random MP3s on iPod and avoid iTrip files

Couldn’t you set your iTrip to the prefered frequency, led mode etc. and then just delete the mp3’s?

Posted by Chris on June 12, 2003 at 5:03 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

i am so angry there are no more ipod updates, they should give free updates on all software no matter what! windows is constantly doing that why cant macs, and i think they really need to allow us to update our old gen 1 and two ipods to the gen three, i think we are entitled to a queable playlist without having to try to sell our old one on ebay than shell out another 300 or 400 bucks

Posted by ari on June 12, 2003 at 4:40 PM (CDT)

Samsung backs down from potential lawsuit by Apple, redesigns iPod clone

i feel particularly stung in this case though, apple could have announced intentions of releasing a new ipod. Or they could continue to support the old ipod. All I really want is to be able to make playlists on the go. I love everything else about my ipod but its lack of this feature, and sadly it is enough to make me not really like my ipod all that much.

Posted by don on June 12, 2003 at 3:56 PM (CDT)

Play random MP3s on iPod and avoid iTrip files

Why not simply create a smart playlist on your iPod where the Composer or whatever is not Griffin Technology.  Then just select that playlist and go random.  Easier than erasing ID3 tags.

Posted by Oly on June 12, 2003 at 3:54 PM (CDT)

Samsung backs down from potential lawsuit by Apple, redesigns iPod clone

Don, don’t you know that’s the way of consumer electronics?  As soon as you buy it, something better comes along at a lower price.  It never fails.  Murphy’s Law and all that.  When I bought my 27” Flat Screen Sony TV (not plasma or high definition or anything, just a true flat screen television) 4 years ago, it was over $700… within months the were less than $500… now… now I don’t even bother to look, it’s so upsetting.

And, here’s the original design for the Yepp

Posted by Rance on June 12, 2003 at 3:32 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

I appreciate the reasoning for your letter, but it comes off sounding like your whining—I’d make it a bit more professional sounding.

Personal opinion: your iPod is not “obsolete” in the least. I have a 30Gig iPod (replaced a 10 gig). In fact, I wish I would have waited and gotten one of the classic 20Gigs on sale as 2.0 has a lot of problems at the moment. Regardless, your current iPod does what it’s primary purpose is (without bugs), and you DON’T know that all 2.0 features could work on your original. Further, you don’t know that they WON’T release 2.0 for the older iPods.

As for “soon”, the meaning is all in the context: If I was at a restaurant and the waiter said “I’ll be with you soon”, I’d expect to see him in less than 5 minutes.

You published your 2

Posted by bw on June 12, 2003 at 3:14 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

I don’t see the problem for asking a software update for the old ipod. It’s for marketing reason that Apple didn’t realize it. The hardware is almost the same (see the test of the anandtech website). Even if it’s clear that the new ipod will have new fonctions in the future (recording for example), the actual software can surely be realised for the old ipod. Apple is a company and we are customers (and yes fans perhaps), all the critics for the letter seems to me a litte crazy, it is not because apple does something that thing is right.

Posted by romain on June 12, 2003 at 2:48 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

I’m not a big supporter of Apple products (the ipod is the only Apple product I own) but from what I understand the firmware for the previous generation of ipod was outsourced to another company while the 2.0 firmware was written in-house.  This could explain why Apple is reluctant to add new features to older firmware as it would probably involve maintaining two separate code bases.

I also think it’s a bit premature to say that there NEVER will be a firmware update for the older ipods.  It’s only been a little over a month since the newer ones were released.  It’s not like Apple to really comment on anything they’re working on at the moment—new products and announcements really just seem to come out of nowhere.  At the moment I would guess that they are more worried about fixing the bugs that have surfaced in the 2.0 firmware.

Posted by Matt on June 12, 2003 at 2:33 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

I think this dude is right on the money and should hardly be called an “a-hole”, “baby” or “whiner” for his concerns. The true “brat” is the one who can toss $500 bucks to the wind and not care about customer support.

Comparison to automobiles are TOTALLY off base. Besides, Ford produced the Galaxy for 16 years with many interchangable parts. Buyers of this car were not, and do not, want to turn their car into a Mustang.

The big concern here is continuing support for those loyal customers who have “obsolete” iPods, like myself, who purchased these VERY recently. Might I suggest taking the “soon-to-be-obsolete” models OFF THE SHELVES several months prior to releasing completely new devices.

Posted by aaron on June 12, 2003 at 1:58 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Also, I don’t expect Apple to tell me years in advance that they’re going to create a new iPod. But I do find it annoying that one day their website’s front page says new iPod shipping in 4 days. There was no notice at all. Just by telling us a month in advance an iPod is coming out isn’t going to make everyone wait to buy an iPod. People who think the 20GB is too much would wait and buy one when they’re old. They would still sell them and the people who’d buy them would be people who didn’t want to pay that much in the beginning, thus increasing their customer base. And I don’t understand how that’d be a bad thing.

I, for one, used to HATE Apple products before I started looking at iPods and OS X. I wouldn’t even walk in my local Mac Store. And you know what? Now I wish there were one closer. I wish I had the money to buy a dual processor Powermac G4 and a few Xserves as well as a 17” Powerbook G4 to connect to it all wirelessly. Apple products have that effect on people. I’m looking to buy a slighlty older TiBook or an iBook. If Apple focuses on getting people to buy and love just an iPod, they will be making customers that will last a lifetime.

Posted by zync on June 12, 2003 at 1:48 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Thank you Meat? I tried to allude to how we’re at a loss by buying the best MP3 player because we don’t have basic features common to most all other MP3 players. I mean doesn’t anyone notice how much of a pain it is to try and cue up another song while stopped at a red light? Or while skating? Or while doing anything? I can’t simply make a playlist at home that will cover all situations. Plus making playlists in musicmatch is equally a pain. Even making them in EphPod is annoying.

Posted by zync on June 12, 2003 at 1:40 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Matt, all very good points except you neglect the fact that on the Apple website for the classic iPod they advertised it as an upegradeable piece of hardware. Upegradeable doesn’t mean that they’ll only fix bugs, it means that you can UPGRADE it. I’ve not gotten a single upgrade, only minor bug fixes. On the go playlists is an upgrade. I don’t even care for the stupid games. All I want is the playlists features like most everyone else with classic iPods want.

None of you who own a Classic iPod can tell me that you don’t want those on the go playlist features. If you did, you’d be lying.

Posted by zync on June 12, 2003 at 1:35 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

For anyone saying how the on-the-go playlist isnt a big deal then the ipod has obviously been your first mp3 player. Even the creative nomad jukebox line has had on the fly playlists since it came out and once you play around with it for a few hours you realise how much the ipod is lacking without this feature.

Talking of creative, they dont make computers, they arent a huge company (even though they are pretty big) and they make soundcards. Apple are a faceless corporation with a mickey mouse mask on. Creative have been releasing regular updates for their first jukebox (nearly THREE YEARS OLD) every few months or so and for the most part these are cosmetic or deal with little niggles that people have talked about on unofficial forums. It almost seems like the nomad guys actually have fun making these updates even thought they make no money. hell, their even programming games for it now.

Apple sell 25% of all mp3 players.

Does an update really seem that out of order?

Posted by Meatmcguffin on June 12, 2003 at 1:35 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Dave, I understand what you mean. My friend gave me most of the info about the earlier OSes because that was his complaint in the deal. His mom has a new (kinda new) imac and he didn’t like that they’d charge him to update to Jaguar, so he didn’t. I understand how the market works on the iPod and I said I’d be willing to pay for updates. If apple had told me yes this is an upgradeable device but there’s a service for 20 more dollars or even 50 that would give me updates until the hardware couldn’t support it that would be fine.

Oh and to Joe, I’d tell you thank you but it’d be weird telling someone thank you when they have your name :) But thanks for your comments. I don’t really see people attacking me personally other than a few ignorant people. Like the person who called me a brat. Do you think that really made me upset? No. It was a childish comment and it was dealt with in that manner. People are attacking my opinion and that’s perfectly fine. I am happy to live in a world where people have their own opinions. It makes life fun.

Posted by zync on June 12, 2003 at 1:30 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Apple has promised iTunes for Windows - you will gain the ability to play AAC encoding music and shop at the Apple Music Store. So that will require a firmware update for your iPod. Will such an update make you happy? Or do you want the on-the-go playlists and silly games?

Would you be happier if Apple didn’t release new products until whatever you paid money for was at least a year old?

When you buy a product, you buy THAT PRODUCT. If you always want the latest and greatest, you have only one option: spend a lot of money.

“You’re losing all the users you’ve gained and it’s not like we’re all going to buy new iPods, especially since we’ve been wronged in this manner. You didn’t even let us know it was coming.”

You’ve been wronged? Apple made your iPod not work? Look at the iPod box: which features written on the side of the box don’t work anymore?

As far as Apple letting you know what’s coming… think about it. “New iPods coming in 4 months! DON’T BUY ANYTHING NOW!!!”
Yeah, that’s a grand marketing scheme. Next up from Volkswagen: “Don’t buy any of our cars now! We’ll have new ones coming in January that MAY OR MAY NOT BE EVEN MORE FUN TO DRIVE!”

From “Joe”: “That guy spent “hours” on that graphic? Ouch. Must have created it on a Windows machine.”

Although this “Joe” sounds very angry, he also makes an excellent point.

Posted by Matt on June 12, 2003 at 1:22 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

>Apple is mostly a hardware company, and their updates >have always been free.

I think it was a writer for Macworld, possibly Chris Breen, that once said, “Apple sells hardware to support the development of software.”  Whether or not that’s true, I think that they are exceptional at both, but they’re more dedicated to software than other hardware companies.  Their software and hardware are united.  That’s why if releasing iPod software 2.0 for older iPods means comprimising the sales of Gen 3 iPods… they won’t do it.

>So why should they start withholding updates and
>charging for them? I mean seriously back in the days of >OS 7,8,9 you’d never have to pay for an update such as >Jaguar

If I remember correctly, you did have to pay for the “major” updates, but not smaller ones such as going from a .1 version to .2.  Jaguar was a major release.  But notice how 10.2.1 - 10.2.6 were free?  I hate to burst your bubble, but you’ll have to pay for 10.3, Panther as well.  And with the iPods, when the software is so closely tied in with the sales of the hardwre, it’s no wonder they don’t want to release the software for free.

Posted by Dave on June 12, 2003 at 12:55 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Actually zync, I have to applaud your attitude here. We’re tossing light-hearted jabs and downright mean snipes at you, and you’re still taking it coolly.

Yeah, when I read about 2.0, I fully anticipated Apple would release it for the previous hardware. I was surprised when they did not, since it didn’t seem like that much of a difference in software.

I bought a 10GB last fall, and I would like the on-the-go playlists and the extra games. But they are not deal-breakers for me. My 10GB works great, works with the latest iTunes, and still makes everybody I know coo over its coolness factor.

But the days of completely free updates are over. You can’t point to the generosity of system 7 and expect that to continue. The computer market is much tougher and Apple needs to fight hard to stay afloat. Sure, you should expect free security updates to OSes, and stuff like the non-pro Quicktime… But when it comes to fluff upgrades, forget it. You pay or you don’t play.

And don’t wave Windows around as a model for customer service. When I’m from, nine service packs isn’t a benefit, it’s a nuisance.

Posted by Joe on June 12, 2003 at 12:53 PM (CDT)

Open Letter to Apple Concerning the Mistreatment of Apple Customers

Thank you very much SuperCaptainJ for your impeccable logic. You’ve helped me to more elegantly put my point. I’m not complaining because I want new hardware or anything of that nature. I want my version of the iPod to be the most it can be. Not only that but I’ve even asked for the features via their online form. I wouldn’t have a complaint if there were a hardware reason for the difference in versions but there isn’t. Thank you for pointing out how the internals of the iPod have been shown. I thought everyone had seen them but I guess they hadn’t looked.

As for the person who complained, or rather didn’t complain, about their PB 800 and then the 900 coming out….That’s a hardware issue….I didn’t say they should give me a ne iPod for free. They did advertise the iPod as having an upgradeable firmware. Thus, if there are no firmware updates they are not satisfying their part of the deal, and what I paid for is not what I’m getting. Now, I understand that there should be an end to updates but that should only come when the iPod is too far off technically to worry about creating two or more versions at the same time.

Posted by zync on June 12, 2003 at 12:50 PM (CDT)

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