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Classic iPod owners' frustration with Apple makes headlines

If it’s got a 32Mb buffer… what’s a 4k playlist file going to hurt performance?  I’d like to hear the answer to that.

My honest opinion though, without it’s exclusive firmware, I would have NO reason whatsoever to purchase the new iPod.  In my opinion it’s just been repackaged for desktop PC users and updated with every software trick we’ve wanted from the start.  I say this as a Powerbook G4 owner, so to me a dock isn’t a very big deal really.  I like the layout of the 2nd ver iPods the best and I really don’t think that needed changing.  It’s smaller and lighter, maybe, but the iPod was already the smallest and best designed.  How’s the saying go… “If it ain’t broke, don’t fix it?”  Well Apple fixed it alright, and then they went and effectively ditched all the current owners who were the ones calling for those features.  I’m not sure how many others share this opinion but I simply hope more than a few people at Apple hear what everyone here is saying.

[/Rant]

Posted by stevek in Northern Virginia, USA on May 1, 2003 at 9:08 PM (CDT)

iPod Software v2.0 only for new models

My feedback to Apple is here if anyone is interested in reading it.

Posted by Songdog on May 1, 2003 at 5:44 PM (CDT)

Classic iPod owners' frustration with Apple makes headlines

I sent Apple my feedback, and I’ve posted it as an open lettter here.

Posted by Songdog on May 1, 2003 at 5:41 PM (CDT)

Classic iPod owners' frustration with Apple makes headlines

http://www.apple.com/feedback/ipod.html

Tell Apple you’re mad, people! Be clear, concise, and most of all… SMART. Don’t type in all caps, just deliver an intelligent message that you’re angry.

I did.

Posted by Adam Carrington on May 1, 2003 at 5:11 PM (CDT)

Classic iPod owners' frustration with Apple makes headlines

It is clear that Apple’s reason for not providing the new features for owners of existing iPods is to make the new iPods more attractive.  There is no technical reason why the new features wouldn’t work on older iPods.  It is quite a slap in the face for older iPod owners who have helped make the iPod such a sales success.  It has taken all of the joy out of using the new Music Store for me.  I submitted feedback to Apple that I won’t be buying any more tracks from the MUSIC STORE until the new features are made available for owners of older iPods.  Perhaps Apple will hear us all loud and clear if others provide the same feedback!

Posted by WindozeBloze in New York on May 1, 2003 at 4:08 PM (CDT)

French Mac Site Posts New iPod Photos

Can anybody confirm that the backlight is blue?  It looks blue on the Apple website but the picture in this site makes it look just like the old iPod.

Thanks,

Posted by Alric on May 1, 2003 at 11:27 AM (CDT)

iPod Software v2.0 only for new models

I have an older 10 Gig iPod that I was actually considering selling for about $200, now more-so since Apple introduced the new models.

But before I can buy a newer, bigger iPod, I’ll need to sell mine. So if anyone is interested, click on KCSamerica below to email me.

Posted by KCSamerica in Ohio on May 1, 2003 at 11:13 AM (CDT)

Update: iPod Software 1.3 vs. 2.0

>MusclePup, and that is probably why Creative’s MP3 players are second rate trash compared with Apple’s. You get what you pay for.

I owned a Jukebox 1 and sold it for an ipod. I agree that the jukebox was big and bulky and had shity battary life but I new about these hardware limits when I bought it.  I’m saying that creative as a company gave its users almost every feature they asked for in firmware updates.  I don’t think iPods need all of the features the Nomad products have (There are to many) but not even the basics like Play Queues, what was Apple thinking?

Posted by MusclePup on May 1, 2003 at 9:26 AM (CDT)

French Mac Site Posts New iPod Photos

I didn’t like the new design, but after seeing those real pictures (not the fake ones on Apple-why are they doing that?!) I want one!

Posted by mongoos150 in Tucson, AZ on May 1, 2003 at 8:14 AM (CDT)

Photos of new iPod at SpyMac

I can’t believe there’s only ONE PICTURE!!! There’s not even an up-close picture of the iPod! But he supposedly has port covers!!! Guess they aren’t the kind that are automatic (like on a floppy drive).

Posted by mongoos150 in Tucson, AZ on May 1, 2003 at 8:10 AM (CDT)

Update: iPod Software 1.3 vs. 2.0

Maybe if everyone with a ipod under a year old returned it with a “fault” Apple might look at a firmware upgrade in a different light? :P

Posted by eyez on May 1, 2003 at 7:04 AM (CDT)

Update: iPod Software 1.3 vs. 2.0

> MusclePup, and that is probably why Creative’s MP3 players are second rate trash compared with Apple’s. You get what you pay for

Wait ... so Apple doesn’t get you what you pay for ? That’s a nice way to sell products :p

>  I wonder if this will spawn a new software segment. I can see people starting to write open source software for the iPod to replace the Apple software

Well, as an avid Linux-user, i’ll just be waiting for that Linux-On-Ipod project to have a decent roll-out ...

BTW, i don’t NEED an alarm clock, i don’t NEED 2 more games (let alone me playing the one on there), i don’t NEED that frikkin’ Calendar or whatever non-music-related application they want to put on the iPod ... my sole request for those first and second generation adopters out there ... i’ve got 4 words for Apple : Playlist-on-the-go

This is NOT the way they’re gonna get me into the Apple way of life ...
Switch ? I don’t think so :)

Posted by Oenie in Belgium on May 1, 2003 at 6:47 AM (CDT)

Update: iPod Software 1.3 vs. 2.0

“Be grateful they even included AAC support in the update for free.”

Well they pretty much had to do this or they wouldn’t have a music service.  If the old iPods were out there and couldn’t play AAC, then Apple wouldn’t have much of a market for their music service.  Don’t kid yourself or say that we should be grateful they “gave” this to us.  They did it for business reasons.

I wonder if this will spawn a new software segment.  I can see people starting to write open source software for the iPod to replace the Apple software.

Posted by Eric on May 1, 2003 at 5:47 AM (CDT)

Give Apple iPod Feedback

I also have recently purchased a 10 Gb iPod via the Apple store and a few weeks later see the new comparable model for 80 pound less.

It really is VERY bad customer care.

Apple knew the release was imminent so they should have reduced the price of the old models in preparation for the new release. VERY disappointed.

Posted by Nomad01 in England on May 1, 2003 at 4:55 AM (CDT)

Update: iPod Software 1.3 vs. 2.0

MusclePup, and that is probably why Creative’s MP3 players are second rate trash compared with Apple’s.  You get what you pay for.

Regards,


Joshua Byers

Posted by js2byers in USA on May 1, 2003 at 2:24 AM (CDT)

iPod Software v2.0 only for new models

I for one am pissed. I bought my iPod this past semester around February and now it becomes outdated ON MY BIRTHDAY!? What the hell is up with that. I don’t really like the look of the thing but the fact that for the same price as mine I could’ve had 10 more GB really pisses me off. Plus Apple has so far left us in the dark as to whether we’ll receive more updates for our current iPods….Plus those features are the ones I’ve been sending them comments on to add in….it’s like a stab in the back and if I never see those features implemented or the updates discontinued I will never buy another apple product; I don’t care how much I like the powerbook G4! :)

Posted by zync on May 1, 2003 at 2:14 AM (CDT)

iPod Software v2.0 only for new models

pbox I hope your as smart as you sound… <smile>

Posted by MusclePup on May 1, 2003 at 1:30 AM (CDT)

Update: iPod Software 1.3 vs. 2.0

Well I see from this practice there is no value in buying a new ipod.. I’ll have to look back at Creative… They relesed the Nomad Zen and also released a 3.0 firmware to add all of the possible features from the Zen into the original Jukebox… thats customer care.

Posted by MusclePup on May 1, 2003 at 1:13 AM (CDT)

Update: iPod Software 1.3 vs. 2.0

I believe if Apple could of released the 2.0 software for the 1st or 2nd gen iPods they would have.  Supporting two different pieces of software is a pain and they would probably try to avoid it if possible.

I agree with Jeremy.  Hardware changes and changes often.  These often means the new software won’t work on old models.  Get used to it.

Posted by Diran on April 30, 2003 at 11:14 PM (CDT)

The Press Reacts: iTunes Music Store

I suggest a boycott on Apple’s new music srvice until all software based new features (or at least the play que) are released to older customers. This should get Apple’s attention if enough people do it (and get other to). It should be made known to Apple that restricting update support for older users will not be tolerated. What can current buyers expect when the 4G (technically 3G > 3.0) iPods come out.
And in the meantime if you really need to satisfy your craving for downloading music, there are MANY p2p networks out there (which have a bgger selection, no restrictions, and are free).
Apple’s expectations are set very high for their music store, as were the expectations of all older iPod users for an update

Posted by 1000 Monkeys in PA on April 30, 2003 at 10:36 PM (CDT)

Give Apple iPod Feedback

  I suggest a boycott on Apple’s new music srvice until all software based new features (or at least the play que) are released to older customers. This should get Apple’s attention if enough people do it (and get other to). It should be made known to Apple that restricting update support for older users will not be tolerated. What can current buyers expect when the 4G (technically 3G > 3.0) iPods come out.
  And in the meantime if you really need to satisfy your craving for downloading music, there are MANY p2p networks out there (which have a bgger selection, no restrictions, and are free).
  Apple’s expectations are set very high for their music store, as were the expectations of all older iPod users for an update!

Posted by 1000 Monkeys in PA on April 30, 2003 at 10:29 PM (CDT)

Update: iPod Software 1.3 vs. 2.0

Guys, apple is a business.  They gotta put food on their plate too.  No one bitched that they didn’t get all the new features of windows 98 for free because they bought windows 95 3 years ago.  Why?  its ridiculous to think your entitled to features of another product because you bought a previous generation product.  Be grateful they even included AAC support in the update for free.

Irritated Second Generation iPod owner,


Joshua Byers

Posted by js2byers in USA on April 30, 2003 at 9:17 PM (CDT)

iPod Software v2.0 only for new models

I advise all whiners to chill.

Apple released the AAC support for iPod in the form of 1.3 firmware for the first day of the store opening. This was a MUST on their part. (Who would buy music if they can only play it on their computer?)

It must have been a franatic pace of software development to get that out of the door in time, without bugs. They did not have time for niceties. That is my guess.

They will probably release 1.4 eventually that will have some or all of the 2.0 features (features that are not hardware limited).

So chill. Wait it out.

Posted by pbox on April 30, 2003 at 6:47 PM (CDT)

Update: iPod Software 1.3 vs. 2.0

I would even understand if they told us that they couldn’t give us the software upgrades because of hardware limitations. One example of this would be the scroll-wheel to touch-wheel change. This is an obvious physical limitation of the old models, and no one complains. However, all they have told us is that they just won’t do it.

Let me ask you a question, Jeremy: would you be upset if they made a v.2 upgrade for the first and second gen iPods? I seriously doubt anyone would complain. It would only reap a benefit for Apple.

If the only reason they won’t release an upgrade is because they don’t want to (which they have given us no reason to believe otherwise), then I say shame on them. This is bad form.

Aaron

Posted by Aaron Mickelson on April 30, 2003 at 6:46 PM (CDT)

Give Apple iPod Feedback

I’ve sent the following feedback to Apple.

———————————————

Having just spent $400 for the 10gb windows model just a month ago… without knowing that there would infact be a new model available, I’m very upset that you won’t see fit to design v 2.0 software to work on older models. I love the ipod, though the very features that should have been included in the first place… playlists away from the pc and song queue, are the very features that you seem to think are worth purchasing a completely new model for. NO. Do you honestly think that this will convince consumers in the same position as me to upgrade? NO. It will also generate quite the negative buzz among the 700,000 current ipod owners. Imagine if we all complained to as little as 1 other friend. That’s a large number of unhappy people and a large of potential customers who will go to the new panasonic device. You act is if the 1.3 upgrade that allows support for AAC audio is doing us a favor. Hardly. You would be foolish to not allow us this because then you couldn’t sell AAC audio in your store to 700,000 customers.

Apple had better change it’s marketing strategy. The ipod is a terrific product, but terrific products alone do not keep customers. Customer service is KEY to keeping lifetime customers.

Posted by mGee on April 30, 2003 at 6:14 PM (CDT)

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