Tips & Tricks
If you’ve just upgraded from an older iPhone to a new iPhone 5c or iPhone 5s, chances are that you transferred your data over from your old device using a backup made by iCloud or iTunes. While this is a really easy way to get your new device up and running quickly, it’s important to remember that both iTunes and iCloud store your backup based on your specific hardware device, not simply your device’s name. This means that your old backup is left lying around taking up space after you switch to a new device, while your new device creates an entirely new backup.
Once you’re sure that you’ve restored everything properly to your new device, it’s really quite easy to get rid of these old backups. For iCloud backups, go into Settings, iCloud, Storage & Backup and tap the Manage Storage option on your new device. This will show a list of all of the backups shown in your iCloud account, with the one for the current device indicated. Tap on the other backup with the same name, and choose “Delete Backup” from the subsequent screen that appears.
If you’re an iPhone user already and have just upgraded to a new iPhone 5c or 5s, chances are that you want to move all of your data over from your previous device. iOS actually makes this process really easy simply by allowing you to restoring a current backup from either iTunes or iCloud. There is one small catch, however: For security purposes, passwords for services such as your Wi-Fi networks and e-mail accounts are stored in your backups in a way unique to your original device. This protects them should your backup fall into the wrong hands, but it also means that they can’t be transferred to a different iPhone, iPad, or iPod touch for the same reason. The good news, however, is that you can use an encrypted backup in iTunes in order to store your passwords for transfer to another device; since the backup is already encrypted, iTunes and iOS don’t need to encrypt the passwords inside any further.
To set this up, simply connect your original iPhone to your computer, open iTunes, and check the “Encrypt iPhone Backup” option. You’ll need to set a password that can be used to decrypt the backup, after which iTunes will immediately make an encrypted backup of your iPhone to your computer. You’ll simply need to supply this password when restoring your backup to your new iPhone, and not only will all of your applications, settings, and media content be restored, but your passwords will to, avoiding the nuisance of having to type them in all over again. Be sure to check out our Complete Guide to Transferring your Content to a new iPhone, iPad or iPod touch for a more detailed look at the entire process of moving your data over to your new device.
iOS 7 introduces to new convenient features that can now be accessed from the lock screen by default: The improved Notification Centre and the new Control Centre. These features give you quick and easy access to your pending notifications along with weather, calendar appointments, reminders, traffic information, as well as a new flashlight feature alongside the clock, calculator and camera apps. If you normally use a passcode to lock your iOS device, you may be concerned at the amount of information and number of features that can be accessed from here, but the good news is that you can turn almost all of it off entirely.
The Notification Center and Control Center sections in your iOS Settings app provide toggles to disable access to these features when your device is locked. Control Center provides a simple on/off toggle for disabling the feature entirely from the lock screen, while Notification Center allows you to individually restrict access to the Today View, Notifications View, or both. You can also simply disable individual sections in the Notification Center, such as the Calendar Day View, although this option will hide these sections entirely, not only when your device is locked. Note that you can’t disable the camera button in the bottom right corner, however the camera app in this mode only lets you to take new pictures, it doesn’t allow access to what’s already in your photo library.
If you’re only worried about specific notifications showing up, iOS can also hide notifications from specific apps in the lock screen Notification Centre. This is done in much the same way as it was in iOS 6: simply go into Notification Center, select an app for which you don’t want notifications appearing on your lock screen, and then scroll down and switch the Show on Lock Screen option OFF. This will hide any notifications from that app on both the main lock screen and the Notification Centre when it’s accessed from the Lock Screen; these notifications will only appear when you pull down Notification Centre after unlocking your device. Certain apps such as Messages and Mail take this one step further: the Show Preview option can be toggled off to hide the detailed text of a received message.
Early this week, Apple officially announced that iOS 7 is coming next Wednesday, September 18th. If you’ve got an existing iPhone and you’re concerned about what you need to do to prepare for the next iOS version, the good news is that despite the major user interface changes, the actual updating process is pretty straightforward, and won’t be any different from other recent iOS updates. Apple will likely make it available as an “over-the-air” (OTA) update, meaning you should be able to download it over your Wi-Fi connection and update without even connecting to your computer.
That said, it’s always a really good idea to ensure that you have a current backup to either iTunes or iCloud, and in fact it really doesn’t hurt to do both before attempting an update. While most iOS updates install “in-place” without any problems, making a backup is always a sensible precaution just in case. Even if you’re normally backing up to iCloud, you can easily make a manual backup in iTunes any time you like; simply select your device in iTunes 11 and click the “Back Up Now” button that appears on the summary screen and iTunes will immediately make an on-demand backup of your device. You can also check the date and time of the last backup to each service from the same page.
Be sure to check back next week for our comprehensive guides to what’s new in iOS 7 along with what to look for in the updating process and how to smoothly transition to the new iOS 7 user interface.
- September 3, 2013
- Apple TV,
Accessing your iCloud Photo Stream and other Shared Photo Streams from your Apple TV is a really handy way to view your photos and show them off to friends and family. You may not know that you can also delete photos or even entire Shared Photo Streams right from your Apple TV without having to return to your iOS device or computer. To do this, simply highlight a photo or Photo Stream and hold down the Select button on the Apple Remote until a pop-up menu appears with an option to “Delete Photo” or “Delete Photo Stream.” This also works with Photo Streams that have been shared with you by other users; “Unsubscribe” will appear on the menu in this case instead of the delete option, allowing you to remove only your copy of the Shared Photo Stream.
Keep in mind, however, that this doesn’t just remove these items from your Apple TV—as on iOS the items will be removed from your iCloud account and any other devices that sync with it.
- August 29, 2013
- Apple TV,
The Apple TV’s AirPlay feature makes it a great accessory to bring your iPad, iPhone, or iPod touch content to the larger screen. By default, however, this feature is wide open; anybody running iOS or iTunes on the same network can freely broadcast content to your Apple TV at the tap of a button. For most home users this isn’t a huge problem, but if you have kids in the house, or you otherwise use your Apple TV on a network shared with other iOS users, you may find it useful to restrict AirPlay access to your Apple TV—particularly since starting AirPlay from another device will interrupt whatever you may currently be watching.
The good news is that Apple has provided a couple of options for this, both of which can be found in the AirPlay section under your Apple TV’s Settings menu. If you don’t want your Apple TV to be accessible via AirPlay at all, you can simply toggle it off from here. Alternatively, you can use an onscreen code or a password to prevent AirPlay access to your Apple TV from iOS devices or iTunes. The Onscreen Code option will display a one-time code on the Apple TV screen whenever a user attempts to select it for AirPlay, requiring the user to enter this code on their device before AirPlay streaming will begin; the password option will simply prompt the user for whatever password you choose to set here, again refusing to begin AirPlay streaming unless the proper password is supplied.
- August 27, 2013
Apple began offering HD content on the iTunes Store in 1080p a little over a year ago, and has been gradually increasing the amount of content available in the higher resolution. The good news is that Apple considers the 720p and 1080p versions of HD content to be the same purchase, so if you have older 720p content sitting around in your iTunes library, you can very easily upgrade it to the 1080p simply by downloading it from your iTunes Purchase history.
To do this, ensure that your “Preferred Video Version” is set to 1080p in your iTunes Preferences, and then simply go into the iTunes Store and select the “Purchases” link near the top-right corner. You can access a list of all of your previously purchased movies and TV shows from here, and any that are available for re-download in the higher resolution will show an iCloud download icon beside them instead of the word “Downloaded.” If you have a large library of purchased 720p content, it may even be worth checking back here from time to time to see if any new content has become available in the better format. Keep in mind, though, that downloading the 1080p version doesn’t remove the older 720p version from your library, so you’ll have to go and do that manually if you want to conserve disk space and don’t need to keep the other version around for syncing to older devices.
Although in many ways Apple’s iMessage service is a great alternative to traditional carrier SMS/MMS text messaging, it’s sadly no more immune from unsolicited or unwanted communications—“spam”—than any other messaging network. Fortunately, Apple recognizes this and has provided a method to allow users to report spam that they receive through the iMessage network back to Apple, so the offending user(s) can presumably be dealt with. If you’ve received unwanted iMessages, you can simply take a screenshot of the iMessage screen by pressing the Sleep/Wake and Home buttons simultaneously, and then send it to [email protected] with the date and time that you received the message and with the full e-mail address or phone number that you received the message from.
Note that Apple can only deal with spam received through the iMessage network, which will be labelled “iMessage” on the conversation screen. Conversations labelled “Text Messages” are still sent through your carrier’s network, so you should contact your cellular provider if you’re receiving unwanted text messages. See Reporting unwanted messages sent from iMessage on Apple’s Support Site for more information.
- August 20, 2013
- Apple TV,
With the Apple TV increasingly providing access to cloud-based iTunes content, it’s becoming less necessary to keep a computer on to serve up your iTunes library. If you have AirPlay speakers in your house, you may think that you still need to keep iTunes up and running to stream content to those, but you can actually do it all from your Apple TV. Last year’s 5.1 update brought back the ability to send audio to remote AirPlay speakers—a feature that ironically was available on the first Apple TV with AirTunes, but clearly didn’t make the cut for the revised second-generation model.
You can access and select AirPlay speakers from the Apple TV Settings menu, but there’s an even faster way to switch over to an external set of speakers when listening to audio: Simply hold down the centre “Select” key on your Apple Remote and a pop-up menu will appear with a “Speakers…” option. Selecting this option will list all of the AirPlay speakers available on your network to choose from. Simply select the speakers you want to direct your audio output to. As an added bonus, you’ll see an additional option to adjust the volume for the remote AirPlay speakers by using the left and right buttons on the remote.
- August 15, 2013
- Apple TV,
If you have an Apple TV in your household and share multiple iTunes Store accounts in your family, you’ll be happy to know that you don’t have to tie your Apple TV into only a single account. Since last year’s Apple TV 5.1 update you can easily configure and save more than one iTunes Store account on the Apple TV and easily switch between them. Not only does this allow you to use a different account for purchasing or renting content, but it also provides quick and easy way to switch cloud-based movie and TV show libraries; switching to a different account immediately provides access to browse and stream all of the content that was purchased with that account. Note that the accounts specified here are completely separate from the account you use for Home Sharing, so there’s no need to worry about losing access to your local library when switching to a different iTunes Store account.
This even works with accounts in different countries. You will initially need to change your country setting to match each account when first logging into it, however once the credentials have been saved, the Apple TV will automatically switch to the appropriate country when switching accounts. As with iTunes on the desktop, switching accounts will turn iTunes Match off, requiring it to be re-enabled when returning to your primary iTunes Store account. Unlike iTunes and iOS devices, however, there is no 90-day restriction on using content from different accounts, presumably since content can only be streamed to the Apple TV and not downloaded and saved for use on other devices.
One of the more subtle new features that Apple bundled into its Maps app in iOS 6 was the ability to display detailed traffic information, not only with indicators of traffic volume, but actual on-screen icons showing major traffic-related events such as road work. You can enable the traffic view simply by tapping on the curled page in the bottom-right corner of the Maps app and choosing “Show Traffic” at which point new icons will appear on the screen to indicate road closures, road work, and other pertinent details. You can even tap on these to see a description and then tap on the arrow to view a more detailed information screen. Note that you must have “Traffic” turned on under Privacy, Location Services, System Services in the iOS Settings app and be in a supported country to use the Traffic feature in Apple Maps.
- August 8, 2013
- Apple TV,
Earlier this year Netflix began gradually been rolling out a new, higher-resolution “Super HD” streaming option, providing higher-quality 1080p HD content for at least some subscribers. The catch? You must be using a supported device and your Internet Service Provider (ISP) must be part of Netflix Open Connect and provide you with a sufficiently fast Internet connection—at least 5Mbps.
The good news is that the third-generation Apple TV is in fact fully supported, but whether this will work with your ISP is another story entirely. You can easily check if your ISP is supported by visiting Netflix’s Super HD page, and if so you should see a “Super HD” logo appear on your Apple TV on any content available in the higher quality form. Many U.S. Netflix users on Time Warner, Comcast, and Verizon briefly saw the option appear last night, but it has since disappeared. This may be an indication that some of the major U.S. ISPs are beginning to roll the service out, however.
Although iOS does a reasonably good job of limiting which applications are allowed to continue running in the background and what they can do, sometimes even a legitimate background app can run away on you causing problems like excessive battery drain and possibly even unnecessary data usage. iOS only permits four types of third-party applications to run in the background at all: Voice-over-IP (VoIP) apps such as Skype, apps that play audio in the background, navigation apps, and Newsstand apps. Some other apps may also take advantage of the ability to continue running in the background to complete a task, but iOS itself limits these to a maximum of 10 minutes, after which the app will be summarily terminated by the operating system.
The most insidious of these are background apps that use the VoIP feature, since unlike audio and navigation apps, these don’t provide any obvious clues that they’re still running. Further, not all VoIP apps may be patently obvious; for example you may be surprised to know that Facebook qualifies as a VoIP app due to its new voice messaging features, and is therefore allowed to continue running in the background long after you’ve left the app. Facebook may in fact be the smoking gun in numerous recent reports of battery issues from iPhone users.
The good news is that you can easily terminate these background apps from the recently used apps list: Simply double-tap the Home button to bring the list up, and then tap and hold on any app shown in the list. The apps will start jiggling in the same way as reorganizing your home screen, and a red negative symbol will appear at the top-left corner of each icon. Simply tap on the red symbol to close the app, and it will stop running in the background. Be aware, however, that many VoIP apps will start to run in the background automatically if you restart your device, even though they are not shown in the recently used apps list, so if you think an app is causing problems, be sure to terminate it again after restarting your iPhone by running it at least once and then removing it from the recently used apps tray. Also keep in mind that the recently used apps tray is just that—a list of recently used apps; most of the apps shown here will not be running in the background at all unless they fit into one of the specific categories above.
The built-in Calculator app on the iPhone and iPod touch can be a handy way to quickly work out quick calculations, and the good news is that if you’re trying to calculate something that needs to go into an e-mail, text message, or elsewhere on your iPhone, the iOS clipboard is fully supported, although it may not be obvious. Simply tap and hold on the number and the usual context menu will pop up with a Copy option displayed. There’s also a paste option here too, so if you’ve got a number from an e-mail or message that needs to be entered into your calculation, you can simply paste it here rather than having to memorize it and key it in manually.
- July 30, 2013
From time to time, you may experience an intermittent problem with the App Store “Updates” screen on your iPad showing up blank, despite a badge counter that indicates that updates are available. Although there seems to be no consistent way to fix this problem, the good news is that if you’re looking to get a specific update quickly, or just want to clear the annoying badge count, you can work around it by going to the “Purchased” tab and updating your apps individually from there.
Apps that have updates pending will show an “Update” button beside them which you can tap on to download those individual updates. It’s not the most efficient solution, especially if you have a lot of apps, but it will work until Apple resolves the blank updates screen problem.
Sometimes you may find that you’ve over-customized your Home Screen layout on your iPhone, iPad, or iPod touch and want to get a fresh start, or perhaps you’ve let your kids play with your device, and are having a hard time finding your apps any more. The good news is that iOS offers a very simple way to return to a default, flat Home Screen layout so you can start from a known position and then re-organize again from there. Simply go into your iOS Settings app and choose General, Reset and select the option to “Reset Home Screen Layout.” You’ll be asked to confirm, after which all of the built-in apps will return to their default positions on the first page with all of your third-party apps organized alphabetically on subsequent pages. You’ll lose all of your folders in this process, but if things are messed up to the point where you want to reorganize from scratch, this can often be a far easier way to go than digging around inside folders to figure out where specific apps have actually gone.
iOS device users have been able to share photos and videos from the Camera Roll since the very first iPhone was released in 2007, however this feature has traditionally required the user to start in the Photos app to select the items they want to share and then create an entirely new e-mail message from there with the photos attached. Unfortunately, this method doesn’t work particularly well if you’ve already started writing an e-mail message and then later decide that you want to add one or more photos to it. While the iOS clipboard would allow you to copy and paste photos, switching back and forth between the Photos and Mail apps can still be a bit cumbersome.
Fortunately, iOS 6 adds the ability to attach photos and videos directly into an e-mail without having to actually leave the Mail app at all. Simply tap and hold on an empty spot in the message to bring up the context menu and then tap on the right arrow to reveal an “Insert Photo or Video” option. This will bring up the in-app photo browser from which you can choose a photo to insert directly into your e-mail right at the current cursor position. Not only does this save you a trip over to the Photos app, but you can also attach as many images as you like and place them wherever you want in your message simply by repeating the process to add more images.
Although Apple’s Find My Friends is a handy way for you to share your location with a group of friends on an ongoing basis, the built-in Maps app actually provides an easy way to quickly share your current location with anybody via Messages, Twitter, or Facebook. Simply tap on the blue dot for your current location in the Maps app, and then tap the blue arrow on the right to get more information on your current location, from where you can access the “Share Location” option to send out your current location via Messages or post it on Twitter or Facebook. This can be a handy way to let your friends know where you when planning a meetup.
- July 16, 2013
iTunes provides a list of Internet Radio stations that can be found in the “Radio” sub-section under the “Music” section, however this list is by no means comprehensive, and you may find that it doesn’t include all of your preferred online radio stations. Although you can’t actually modify this list, the good news is that you can easily create a custom playlist containing your own personal selection of stations, from just about any open and unprotected Internet audio source. Simply copy the URL to your clipboard and then choose Open Stream under the File menu and paste the URL into the dialog box that appears. A custom playlist named “Internet Songs” will be created automatically the first time you do this, and any subsequent streams will simply be added to this playlist.
If you’ve set up Game Center on your iPhone, iPad, or iPod touch, you may find that you get inundated with random friend requests from time to time, especially if you’ve chosen a particularly common nickname. The good news is that iOS 6 introduced the ability to deal with a large number of Friend Requests all at once; simply scroll down to the bottom of your list of requests, and choose either “Accept All” or “Ignore All” to quickly clear the list. This can be handy when you haven’t checked Game Center in a while, and of course you can still accept friend requests on an individual basis and then use the global option at the bottom to simply clear out the rest. Further, if you don’t want to receive Game Center friend requests at all, you can go into General, Restrictions in the iOS Settings app and turn off “Adding Friends” entirely.
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