Bitrix24: Overview, Features & Pricing

Bitrix24 stands as a collaborative software solution offering a diverse range of features encompassing management, collaboration, and communication aspects. By utilizing Bitrix24, users attain a unified platform facilitating control over files, projects, messages, tasks, and contacts with unparalleled ease. Initially, the process involves registering for an account and promptly inviting colleagues for seamless collaboration. Providing users with swift task tracking aside from fostering collaborative teamwork across the project lifecycle is accomplished through the inclusion of the Live Feed feature.

  • Bitrix, Inc offers a wide range of solutions presented in areas such as social networking, functionality, and project/task management capabilities, besides end-to-end support related to Customer Relationship Management (CRM), document handling, file sharing, scheduling & calendar coordination, powerful sales team administration, email communication, and telephony services in addition to holistic Human Resource (HR) management facilities.
  • The versatility extends toward compatibility with various smartphone platforms. Users can start their Bitrix24 experience with the Free Plan that offers access to all the basic tools and the ability to add an unlimited number of users.
  • Added perks include the availability of online storage space along with collaboration tools.

Meanwhile, a self-hosted premise solution is also provided which offers increased data control alongside source code accessibility supplemented by multiple additional tools. Bitrix24 Market enables development prospects whether it be creating custom applications or integrating pre-existing systems.

Bitrix24 Overview, Features & Pricing

 Bitrix, Inc, USA — History

Bitrix24 is a product of Bitrix Inc., a privately held software company located in Alexandria, Virginia. The company was founded in 1998 and originally was focused on developing content management systems (CMS) before slowly shifting to CRM and internal collaboration solutions in the late 2000s (based on Forbes review). The team was motivated by promising results from initial beta testing and decided to fully commit to developing the new, yet unnamed product. That product (named Bitrix24) was released by the company in April 2012 and has since gained millions of customers globally.

Business Software Platform Overview

Bitrix24 CRM has been widely recognized as one of the leading choices for customer relationship management software currently available in the market due to its extensive range of features.

  • The software offers a diverse set of features including client management, customer support, and marketing automation.
  • What makes Bitrix, Inc CRM stand out from the other vendors is that its product features seamless integration with third-party tools and modules within the software. Additionally, this CRM encompasses effective lead acquisition and management capabilities utilizing various communication channels and lead-scoring tools.
  • Furthermore, Bitrix24 CRM can be conveniently accessed through mobile devices, which allows users to effectively handle their teams, clients, and sales even while on the move.

Notably, it also provides online marketing features, business automation capabilities, custom pipelines functionality, and sales analytics tools.

Bitrix24: Overview, Features & Pricing

Tasks and Projects

Bitrix24 allows teams to effectively assign tasks, receive work updates and oversee projects online. This powerful platform offers intuitive project management tools such as printable Gantt charts, customizable Kanban boards, and the ability to easily create task dependencies. Additionally free software CRM includes a workload management feature that enables project managers to closely monitor project activity and evenly distribute workload among team members.

Sites and Automation

Bitrix24 offers a convenient solution that helps companies establish their online presence easily and efficiently.With its template-based website builder, users can create websites, landing pages, and online stores – no coding skills are required whatsoever. These pre-optimized websites are designed to be SEO-friendly in order to help businesses reach a wider audience.

  • Bitrix Cyprus also provides valuable tools for managing sales and inventory in online stores. This enables users to effortlessly track their sales progress while ensuring ample stock availability at all times.
  • Payment acceptance through these online stores is also made simple and secure, greatly adding to user convenience.
  • Moreover, Bitrix24 includes free hosting for its users and allows them to customize their domain names thus further reinforcing their brand identity.
  • If we turn our attention now towards human resources management, it is worth noting that Bitrix24 also offers comprehensive tools that empower businesses to automate various processes and workflows. Not only does it save your time, but it also streamlines operations within the organization

Additionally — it’s here where we can take a step back and appreciate what has been done so far — by leveraging its people data and analytics capabilities, Bitrix24 enables users to generate employee performance reports that offer valuable insights for optimizing productivity.

So, whether you’re looking for an all-encompassing solution for website creation or effective inventory management with seamless payment processing in online stores, Bitrix24 has got you covered. Combined with the powerful HR tools, this platform empowers businesses to thrive in the digital age while enhancing productivity through data-driven insights.

Bitrix24: Overview, Features & Pricing

Bitrix24: How to Change Russian Language?

To initiate Bitrix24 Russian language change, users can simply click on the special button located at the bottom panel of any page within their Bitrix24 account. By doing so, a list of all available interface languages will appear and users can easily select their desired language from the options provided and integrate Bitrix24 with Russian Post.

Bitrix24 Features

Bitrix24 Inc provides a comprehensive communications and collaboration platform that caters to both internal operations and external relations. By offering a wide range of tools in one cloud service, it not only grants technical benefits like unified search, but also simplifies the user experience by having just one interface to learn.

  • With Bitrix24, you can store, search, share, and discuss various documents and objects. It also allows you to coordinate schedules, tasks, and projects effortlessly.
  • Managing external communications through CRM and extranet is made easy with minimal navigation required.
  • Bitrix24 is available as a collaborative tool for an unlimited number of users (on the Free plan) complete with iOS and Android apps.
  • You no longer have to pay for each individual user – instead, you have a fixed user limit for each paid Bitrix24 plan. Within that limit, you can add as many users as you need while still paying the same fee monthly/annually. Additional disk space and optional features are included.
  • Bitrix24 offers virtual telephone calling along with comprehensive functions for intranet services. This means it supports all kinds of files including wikis, photo galleries, and calendars.
  • The platform also provides various company services such as an employee directory, task and work time reporting system, absence chart, and visual structure tool. Furthermore, the time management tools include a check-in/out feature for attendance tracking purposes, as well as regular work reports and a daily planner for effective planning.
  • Document libraries with WebDAV support are also available in Bitrix24, along with versioning capabilities and flexible permission systems.
  • Another noteworthy feature is the social search option which covers all system objects such as events, tasks, and uploaded documents while conforming to access permissions.
  • CRM integration is also offered by Bitrix24 along with visual business process construction features.
Bitrix24: Overview, Features & Pricing

In conclusion, Bitrix24 serves as an excellent collaboration platform that caters to both internal operations within your organization and external operations, because the entire tool set is hosted in the cloud. Customers are required to become accustomed to just one user interface. This interface enables them to store, search for, discuss, and share various documents and files. Additionally, it allows for the coordination of projects, schedules, and tasks. Furthermore, it facilitates the management of external communications through extranet and CRM systems with minimal need for navigation.

Customer Support for Bitrix24

Bitrix24 is a platform that caters to teams and organizations of all sizes – from small businesses to large enterprises. This versatile platform offers a comprehensive business solution that includes CRM, project management, and collaboration tools. The dedicated Bitrix24 Support specialists strive to provide assistance for every request they receive. Unfortunately, this year there has been an increase in spam messages, which has affected their ability to promptly respond to urgent requests for help.

To access the Bitrix24 Support chat, individuals must be subscribers of the commercial plans and should also be administrators of their Bitrix24 accounts. Fortunately, there are numerous free Helpdesk articles and videos available that cover a wide range of topics and queries. Using the search option will help users find the specific Helpdesk article they need.

Bitrix24: Overview, Features & Pricing

Pricing on the Bitrix24 Platform

With Bitrix24, there’s no per-user pricing. Each plan has a user limit. Within that limit, you can add as many users as you need while still paying the same fee monthly/annually.

Customers have the flexibility to choose monthly or annual payment options, with a generous 20% discount applied to the annual payment. In addition, all plans (including the Free plan) provide access to essential tools such as the Makes zero sense but I guess it’s an SEO thing, unlimited projects, and unlimited web pages.

Furthermore, if you prefer to have an on-premise version of Bitrix24 instead of utilizing the cloud based service, that option is available as well. The Free plan offers unlimited users and basic communication features such as task and project management tools, CRM functionality, and a Contact Center for efficient customer support management, and a website builder. Additionally, 5 GB of storage space is included on Bitrix24 Drive.

  • For those seeking more advanced features and capabilities with increased user limits and storage capacity at an affordable price point seem suitable with the Basic plan which users can avail at $49 per month if paid annually or $61 monthly for up to 5 users. This plan includes all the features of the Free plan plus some additional benefits. Other notable additions include webmail access for convenient email management and organization; access to project templates complete with predefined task lists for streamlined project creation; unlimited invoice generation to simplify billing processes; sales automation tools to enhance sales operations efficiency; custom fields for tailoring your CRM system according to your business needs; advanced contact center functionalities for comprehensive client management assistance; and an increased storage capacity of 24 GB.
  • If you require comprehensive business solutions and have a larger team size requiring more extensive capabilities in marketing strategies implementation along with enhanced online documentation tools plus administrative features then you should consider our Standard plan priced at $99 per month (if paid annually). This particular package allows up to 50 users to access all the features included in the Basic plan. Additional advanced features are also available such as marketing tools to boost your business alongside online documentation assistance for seamless knowledge management across your organization. Administrative capabilities are expanded for smoother management of user roles and permissions. To meet increasing storage demands, this plan provides an ample 100 GB of storage space.
  • Those who seek even more extensive capabilities tailored toward professional business needs and have a team size of up to 100 users can consider our Professional plan, priced at $199 per month (if paid annually). This plan builds upon the features offered in the Standard plan by providing increased limits and capabilities across various functions. Additionally, it introduces new tools and functionalities such as sales intelligence tools for improved sales performance analysis; automation tools to streamline routine tasks; HR management tools for efficient human resources operations; and advanced administrative functions for enhanced system control. Moreover, this plan offers an impressive 1,024 GB of storage space.
  • If you run a larger enterprise with greater organizational needs and up to 250 and more users that require comprehensive access to all Bitrix24 features along with additional enterprise pack benefits including scalability options, then our Enterprise plan priced at $399 per month (if paid annually) is ideal for you. This package includes all available features within Bitrix24. Ensuring that your organization has access to the complete range of functionalities catered towards optimizing your business operations. Additionally, it offers a generous storage capacity of 3 TB to accommodate larger data volumes.

In summary, Bitrix24 offers various plans tailored towards different business needs and budgets while providing a wide range of valuable features designed to enhance communication, collaboration, project management efficiency, CRM functionalities plus many more essential tools necessary in today’s digital workplace environment.

The Most Useful Tips for Using Bitrix24

Bitrix24: Overview, Features & Pricing

If you’re already working with CRM Bitrix24, engage in careful and thoughtful actions throughout the process itself. It is important that you enter every client’s data into this CRM system diligently. Ensuring that all required fields are filled out accurately before transferring entities under specific circumstances only! It’s strongly recommended not to use; if a lead or transaction isn’t automatically created, do make an effort to manually transfer them instead!

Leaving any blank fields can ultimately lead to statistical inaccuracies, thus negatively impacting the overall image of the company itself. Remember, it’s fundamental that every communication or discussion you have with your colleagues should always be accurately reflected within this system. The CRM is explicitly designed to not only cater to client-related functionalities, but also provide convenient features catering to internal company contacts.

So take full advantage of Bitrix24 customization options available in both the cloud and the on-premise editions. If you have the on-premise edition, this presents an even greater opportunity as it allows for tailored adaptations with assistance from the Bitrix24 partners. You have complete flexibility to customize the CRM specifically to suit your company’s growth requirements. For example, one client requested customization of their deal view with a direct Kanban display of product images. This proved extremely beneficial for managers and warehouse workers alike when processing client orders efficiently.

CRM Comparison


It is a highly popular project management tool that is experiencing rapid growth in popularity. It boasts a clean interface, user-friendly design, and numerous integrations with other widely used online services. However, some users have expressed dissatisfaction with the lack of client management tools, such as CRM or billing features, as well as the absence of a self-hosted version of Asana. If you find yourself seeking an alternative to Asana, consider checking out Bitrix24. One major advantage of Bitrix24 is its offering of feature-rich free plans along with a robust team management suite. Are we really gonna have a chart below?

Well-regarded within the realm of project management software is, known for its comprehensive capabilities encompassing client management tools. However, if one’s quest is for an economical alternative that offers versatility through availability in both cloud-based and on-premise environments alongside robust online tool sets aplenty — then look no further than Bitrix24, as it presents itself as a perfect match. Allow yourself further clarity on the assortment of features that Bitrix24 and bring to the table, as outlined in the detailed comparison chart below.

Microsoft Project

If you are searching for a Microsoft Project alternative that is both user-friendly and modern in appearance, then look no further than Bitrix24. This software is not only free for an unlimited number of users, but it also offers unlimited projects and tasks. Need online document storage, file sharing, and synchronization? Bitrix24 has got you covered. Want to streamline your task management with templates and recurring tasks? Possible. Time tracking? Yes, it’s included too. And that’s not all — CRM, videoconferencing, and workflow automation are additional features they provide. Take a look at the comparison chart to see for yourself why Bitrix24 is the perfect alternative to Microsoft Project that you’ve been seeking.

Why is Bitrix24 the Most Reasonable Choice?

Bitrix24: Overview, Features & Pricing

Bitrix, INC offers customer relationship management (CRM) software that is not only powerful but also comes at an attractive price point. It particularly excels in lead management and even allows you to establish your own help desk via its platform. By using this software, all communications and cross-team collaborations can be efficiently managed, ensuring that everyone involved is well-informed about the progress of a specific project or lead. However, it should be noted that utilizing its complex set of features requires some investment in learning how to fully benefit from them.

For teams and organizations looking for an affordable and flexible team collaboration solution, Bitrix24 provides scalable plans that even include a free option.


With Bitrix24 comprehensive customer relationship management (CRM) solution, achieving successful lead generation is made simple.

  • The product enables efficient management of both short term and long term projects while ensuring hassle-free establishment and maintenance of a user-friendly helpdesk.
  • Seeking an innovative and robust software that caters to proficiency? Look no further! Bitrix24 is designed to excel in handling the intricate details required for managing lead flow in small businesses.
  • The complexity of this software may present some challenges, as it is not a plug-and-play solution. Users should expect an initial time investment in familiarizing themselves with its features and determining optimal methods to harness its benefits.
  • Notably, Bitrix24 offers web-based lead capture forms – a standout feature that enables instantaneous receipt of lead information directly into the CRM system.
  • This integration significantly enhances the power of the entire lead management solution, resulting in a seamlessly functioning lead system once properly set up. Furthermore, these lead forms can be customized according to individual preferences when published online. Bitrix24 encompasses all the essential features one would expect from a CRM system.

The software allows direct project management within its platform, equipped with comprehensive communication and collaboration tools necessary for ensuring efficient information sharing among team members or across different teams. These tools include chat functionality, HD video calls, calendar organization capabilities, access to a knowledge base, as well as provision of an interactive workspace tailored specifically for companies utilizing the Bitrix24 CRM system.