To many people, fax communication might seem a thing of the past. However, freelancers and businesses realize the importance of fax and they employ it in their day to day professional communication.

CocoFax Review

The reliability and security that fax offers are second to none. Therefore, fax is preferable than any other modes of business communication like emails. However, the initial costs and hardware requirements like a fax machine lead to hesitation among many potential users.

Online fax services are a new way of faxing in today’s digital world. With an online fax service, you can send and receive faxes to anyone without a phone line or a fax machine.

However, when it comes to using an online fax service in your own business, it can be hard deciding if any particular fax service is worth it. This is why, you need a careful review of a fax service before you use it.

CocoFax is one of the most popular online fax services used by people all over the world for their professional communications. Here is a detailed review that will help you in deciding if CocoFax is worth using in your own business. This has been written after careful evaluation of each factor concerning CocoFax.

CocoFax Review

Part 1: CocoFax at a Glance

CocoFax is one of the most used free online fax services in the world. With CocoFax, you can send and receive faxes through any device that connects with the internet. You do not need a fax machine, phone line, or any other additional hardware.

It combines the old school love for fax with the latest technology to give you complete convenience of communication. While you fax using the internet, the other person will receive faxes on their own fax machine and won’t know the difference.

CocoFax Review

The good part doesn’t end here. If you use CocoFax, you can send and receive faxes through your desktop, laptop, and any smartphone too! All you need is an internet connected device and CocoFax will take care of the faxing part.

1.1 How CocoFax Works

When it comes to defining if an app is great or not worth using, the design of the app is an important factor. Let us understand CocoFax’s design and see how it works to send and receive faxes for you.

CocoFax Review

If you consider the conventional way of sending and receiving faxes, faxes were transmitted on telephone cables. These cables work on analogue signals. This is why, you needed a phone connection at your end and at the other end as well.

If you try sending faxes through the internet directly, it won’t occur since the internet works on digital signals as compared to the analogue ones of telephone cables. This is where CocoFax comes into play. CocoFax translates one signal to the other, making fax communications work both ways.

CocoFax Review

Part 2: Ways to Fax Through CocoFax

With CocoFax, you can send and receive faxes in multiple ways. This versatile nature of CocoFax is the major reason for its popularity. After all, in today’s era most people are digital nomads and they aren’t always confined to their offices.

These are the ways through which you can fax through CocoFax:

Fax through Web Browser

With CocoFax, you can use the web browser of your computer or smartphone to send and receive faxes. You don’t have to download any app on the system. All you need is an internet connection. CocoFax’s web dashboard is very easy to use and simple.

Fax through Email

CocoFax also offers you an email to fax service, which is the next big thing in the field of fax. With CocoFax’s email to fax solutions, you can send faxes directly through your email client such as Gmail to any fax number. It supports every possible email client out there.

2.1 CocoFax’s Free Fax Number

You need a fax number to send and receive faxes no matter which faxing method you choose. The same holds true for online fax services as well, a fax number is mandatory when you are using them.

If you were going ahead with faxing through phone lines, you will have to get a fax number from your telephone company. We all know how much effort that takes when you are doing that.

CocoFax Review

This is why CocoFax takes care of the fax number part by itself. You can get a free fax number with CocoFax which you can use to send and receive faxes. You won’t even have to give your payment details for this fax number.

However, this fax number is valid for a limited time only and you can send and receive limited pages with this fax number. If you want to keep your fax number permanently, you will have to get a CocoFax subscription.

Given the features provided by CocoFax, you won’t really mind getting the subscription after you try out the free fax number. So far, CocoFax hasn’t shown any disappointing factor or any aspect where it seems to be lacking.

2.2 CocoFax’s Custom Fax Numbers

Getting a fax number from your phone operator means that you get stuck with what you get. The same goes for most online fax services as well. However, this is not the case with CocoFax.

Using CocoFax means that you get to choose a fax number of your own choice. When you sign up for CocoFax, it will show you all the fax numbers that are available for you. You can then go ahead with the one that you prefer the most.

Since most people who employ online fax services do it for their professional communication, customer fax numbers mean that you can choose a fax number that suits your brand design.

Besides from enjoying the luxury to choose your own fax number, you also get a free trial period valid for a month. If you cancel the subscription during this period, you aren’t charged anything at all. Therefore, this makes us award another point to CocoFax for keeping the faith of its users.

Part 3: How to Use CocoFax

The user experience of an app and its setup process tells us a lot about the app itself. If an app is too complicated to use, most users tend to dislike using it. Therefore, an app should be easy to set up and fast to use. After all, time is a rare commodity for professionals.

Therefore, CocoFax’s process for sending and receiving faxes is very user oriented. Let us learn how to fax with CocoFax through its different ways:

3.1 Fax through Web Browser

As mentioned before, CocoFax allows you to send and receive faxes directly from your web browser without employing any additional hardware. Here are the steps for it:

Sending Faxes from Web Browser

Step 1: Register for CocoFax and choose your own fax number. You will get to enjoy their trial period for 30 days. You will be taken to your dashboard. You can also access your dashboard at any time later by logging into your account through its website.

CocoFax Review

Step 2: Click on the ‘Send Fax’ button on the corner of your dashboard. The new fax popup window will open. You will draft your fax here. You can fill the following fields:

In the ‘To’ field,  you can enter the fax number of the receiver. You can also enter multiple fax numbers separated by semicolons.

There is an optional ‘Note’ field which lets you add a note to your fax. This note appears on top of the fax document on the receiver’s end.

There is an optional ‘Cover Page’ feature which lets you add a cover page to the fax. This page is the first page of the fax document on the receiver’s end.

Now you can attach the document that you wish to fax through the paper clip icon. CocoFax supports a lot of formats, including: docx, xls, xlsx, png, jpg. You can also fax multiple documents together by attaching them one by one. These documents will be merged as a single fax document.

Step 3: Once you have checked all these fields, you can click on the ‘Send’ button. Your fax will be transmitted to the receiver.

While the process to send a fax ends there, CocoFax’s accountability does not. Once the fax is delivered by the other person, you get delivery confirmation in your dashboard and email inbox. Even if the fax is undelivered, you will get a notification about the same.

**The most common reasons for undelivered faxes are that the receiver’s fax machine is busy, it is switched off, or you entered an incorrect fax number. Theoretically speaking, there would be no fault on CocoFax’s end.**

Receiving Faxes through Web Browser

Receiving faxes is even easier than sending it. Once you have registered for a CocoFax account, CocoFax will start receiving your faxes automatically. In fact, you won’t even have to turn on your device 24×7 in order to receive your faxes.

You can check all your received faxes through the inbox tab of your web dashboard. The web dashboard offers lifetime storage, therefore you can keep all your received faxes here to access them at any given time later.

3.2 Fax through Email

The email to fax technology of CocoFax gives you unparalleled ease of usage. You can use this service to send and receive faxes at any time, even when you are outdoors and far away from your computer. You can easily fax from Gmail by using CocoFax service.

Follow these steps to use CocoFax’s email to fax service:

Sending Faxes via Email

Step 1: Sign up for CocoFax and enjoy the 30-day free trial period. You can choose your own fax number here. Make sure you register the email address which you will use to send and receive faxes.

Step 2: Once registered, you can send faxes at any time. Just open your email client in your phone or computer. Click on the option to create a new email. The new email popup window will open. Your fax will be drafted here and it is very similar to email.

In the ‘To’ field where you generally enter the email address of the receiver, you can put in their country code, their local fax address, followed by ‘’. For example, if their fax number is 123456 and country code is 77, you will need to enter:

[email protected]

In case a user is sending a fax from US to US, they need to enter 1 prior to the fax number. Therefore, the fax number becomes:

[email protected]

You can also insert multiple fax addresses separated by commas. However, be sure that every fax address follows this format above.

The ‘Subject’ field is optional. Anything that you enter here will appear as a note on top of the receiver’s fax document. You can choose to leave this field blank if you wish.

The email body where you generally enter the email content is optional as well. Anything you type here will appear as a cover page on the receiver’s end. You can also leave this field blank if you do not want to add a cover page.

Now comes the most important part.  You can attach the fax document that needs to be faxed with the email attachments. You can also add multiple fax documents together. However, make sure that there are no special characters in the file name.

Step 3: Once you have checked all the fields, click on the ‘Send’ option. CocoFax will receive your email address, translate it as a fax document to the receiver and send it on our behalf. The whole process takes less than a second and the only thing left is for the receiver’s fax machine to process it.

Once the fax has been delivered successfully, you will get the delivery report in your email inbox. You also get a notification if the fax was unsuccessful.

Receiving Faxes via Email

Once you have registered for a CocoFax account with your email address, you will automatically start getting all your received faxes in your email inbox.

CocoFax Review

When you get a fax, CocoFax sends you a notification email immediately. Your received fax will be attached to this email in the form of a PDF file. You can then choose to print it out, save it, or forward it directly to someone else with a single click.

As is quite evident, using CocoFax is very simple and easy. You get the features of a high end fax machine, without the whole complicated process of using one.

Part 4: What Makes CocoFax So Different

There are a lot of reasons for why CocoFax is way better than any of its competitors. After all, it is not just a coincidence that CocoFax is used by countless businesses all over the world.

CocoFax Review

Using CocoFax is like having the most hi-tech fax machine right in your phone or computer. At the same time, the costs involved are so negligible that you won’t even notice them.

Here are some of the reasons that make CocoFax just the best online fax service out there:

Image Fax

You can fax a variety of formats with CocoFax, including image files. There are not many platforms or even fax machines that support image faxing. Yet, CocoFax does that with ease.

Delivery Notifications

With CocoFax, you get a notification for every fax that is delivered or undelivered. These notifications are sent to your CocoFax web dashboard as well as your email inbox.

CocoFax Review

Email Fax Technology

Email to fax and fax to email are the new innovations in the fax communication field. Getting the convenience to send and receive faxes directly from your email inbox leaves no shortcomings anymore while using fax.

Receiving Faxes

CocoFax also supports receiving your faxes 24×7. You don’t have to keep your device turned on for this purpose, you can check your received faxes whenever you are free. There are not many online fax services on the internet that supports receiving faxes. However, CocoFax does.

Permanent Storage

All your faxes are stored on your web dashboard permanently, just like your email client stores your emails. You can access these faxes at any later time if you need to. Only the faxes that you choose to delete will be deleted.

There are, of course, many other benefits of using CocoFax as compared to fax machines or even other fax services. However, it is a good idea to see these features on your own by using CocoFax’s free trial services.

Part 5: CocoFax’s Customer Support

The customer support of an app is a very important part, as users can have queries and problems no matter how awesome the app is. However, even the biggest online fax brands that cater to businesses fail to realize this.

CocoFax has proven itself to be very well in this regard. It has a large customer support team that is eager to assist the users. You can contact the customer support at any time 24×7 and you will be assisted. In fact, it will feel like you are getting 1-on-1 assistance with CocoFax.

You can contact the customer care at: [email protected].

Part 6: CocoFax’s Pricing

Even with its high end features, CocoFax’s pricing plans are their most enticing factor. Every business has different needs and they require different fax page volume each month.

Based on this, CocoFax has designed a variety of plans that cater to businesses in various segments. Choosing the right plan among these ensure that your money is well spent on your requirements and none of it is wasted.

Further, the pricing cost is a fraction of what other online fax services will ask you. This makes CocoFax the best value for money app.

Also, keep in mind that CocoFax does not charge you for the first month of the subscription. Therefore, you can cancel the service at any time during this time period and you won’t be charged anything at all.

Part 7: CocoFax Advantages

If you have read this review so far, you might have picked up several reasons that make CocoFax stand above the rest of its peers. However, there are even more that you might have missed in the text. Therefore, here are a few of them:

CocoFax Review

No Commitments

People avoid investing in a fax machine setup due to the commitments towards the costs. However, with CocoFax, there are no commitments. You can try it and then buy a subscription plan. Even after that, you can cancel the service at any time you wish.

Reliable Service

CocoFax’s online fax service runs 24×7 with no downtimes. Therefore, you can send and receive faxes at any given time on any given day and they will be transmitted. If the fax is undelivered due to a problem on the receiver’s end, you will know about it.


You can use CocoFax from any device you wish since you don’t have to install any app in order to use it. Not to forget, CocoFax runs on a wide array of platforms including Windows and Mac computers, Android smartphones, iPhones, iPads, and any other web compatible device.


CocoFax won’t only save your money but also your resources as well. As stated earlier, there is no money spent on any additional hardware for using CocoFax. Further, you can only print out the faxes that you choose. Therefore, you will be saving on paper too.

After reviewing countless online fax services, I can say for sure that there is nothing matchable to CocoFax.

The Result

Considering all of these aspects that we have reviewed so far, CocoFax is indeed way more than you are going to invest in it. It is a reliable, fast, and secure service that offers you countless benefits if you are a fax user.

Therefore, if you were confused earlier about using an online fax service, you should go ahead with CocoFax without a doubt. It is better than any offline or online fax method you choose.

iLounge author Lucy Bennett

Lucy Bennett is a Contributing Editor at iLounge. She has been writing about Apple and technology for over six years. Prior to joining iLounge, Lucy worked as a writer for several online publications.