CoSupport offers patented AI technology for your customer support service. The two main products that are provided to the clients are CoSupport Agent and CoSupport Customer . Both of them are sophisticated AI-powered tools that use generative AI to deliver solutions and responses to customers. Knowing more about them can help us understand how innovative technologies can optimize daily work and free some time that can be spent on more complicated and demanding tasks.
CoSupport Agent
One of the products offered by CoSupport AI is CoSupport Agent. It is based on generative AI technology, creating drafts of the responses that customer support specialists can use to reply to customers’ inquiries.
The process is simple. A client reaches your company, and asks something; the CoSupport Agent creates a draft of a response, and your agent just adjusts it if needed to be sent to that customer. The synergy of AI and human touch significantly reduces ticket processing time and enhances response rates.
Starting to use the tool is as easy as pie. It is possible to even request a CoSupport demo to check the real benefits of AI for customer support. CoSupport Agent can be adapted to your needs and requirements through:
- Data. You need to prepare industry-specific datasets that include previously processed customer tickets and queries. With them, the tool will learn, train, and start producing the relevant outputs that will leverage your operations.
- Fine-Tuning. Your specialists can review the drafts of responses the tool offers and change them according to the requirements of the business.
- Human Factor. Customer support agents, involved in the review process, can help implement CoSupport Agent faster and with minimum issues.
- Feedback. People interacting with CoSupport Agent should communicate their concerns on the drafts provided by this generative AI technology. The aim is to improve overall performance in the end.
CoSupport Agent uses the Reinforcement Learning (RL) in its work. This state-of-the-art approach allows the AI to learn from each operation, hence providing better responses and recommendations. It means that effective solutions are created, and customer satisfaction is boosted.
CoSupport Customer
CoSupport Customer was designed to process customer service requests across different communication channels (chats, social media, and emails, among others). The tool uses external databases, ensuring up-to-date information is delivered to the clients. It is cost-effective, accurate, and fast.
Some of the benefits of the tool:
- Real-Time Responses. Around 100% of routine customer inquiries are processed without any human intervention.
- Language Availability. CoSupport Customer is available in more than 30 languages, making it suitable for almost any market.
- Efficiency. After implementation, the work of a customer support specialist can be dedicated to more complex tasks, as CoSupport Customer will care for the rest.
- Security. It is ensured through the use of external databases that minimize the chances of data leaks or unauthorized access. If you want an even more secure environment, dedicated servers can help with that.
Patented Technology
According to Yahoo! Finance, in January 2024 CoSupport AI obtained a patent, US11823031B1, issued by the United States Patent and Trademark Office. It justifies their multimodal message generation architecture. It proves that the firm brought something new to the market, improving the response time to the queries and providing context-based answers to the customers. The company divides all questions that its tools process into three categories:
- Simple. They are solved almost immediately based on knowledge bases.
- Complex. Here, AI is activated to deliver context-rich and detailed responses.
- Technical. They are managed separately, optimizing the resource allocation for the two mentioned above categories.
The CoSupport AI team admits that the launch of CoSupport Agent it’s a significant milestone in company development. for them. TheThis patent serves as a robust foundation for their further activity. By working on evolving AI solutions for customer support, the team implements the patented technology, which helps to streamline the precision and speed of customer support responses.
What Patented Technology Brings to Your Business
- Quickness. The patented architecture of CoSupport Agent allows it to respond to questions in milliseconds. As for conversations in message threads, it may take up to 5 seconds to deliver a response.
- Precision. Being trained on specialized datasets, the AI tools offered by CoSupport AI have a deep understanding of a conversation’s context, hence providing specific answers.
- Cost-Effectiveness. CoSupport AI’s tools are economical to maintain. In investing once into the technology, you reap the fruits for your operations later on.
- Data Security. Vulnerability is reduced through the use of anonymized client data.
Wrapping Up
AI-based tools revolutionize all sectors, and customer support in particular. And such virtual agents offered by CoSupport can really change the operational efficiency of your daily tasks. Not only does the tool save time for customer support agents, but it also directly influences customer satisfaction and the overall customer experience.
It’s also important to remember about the risks that AI solutions can bring. That’s why a smart solution in combination with patented technology can become a real game changer for your business.
