CBS All Access Not Working — Resolve CBS All Access Issues

Are you facing issues with CBS All Access on your Fire Stick? Don’t worry, we’ve got you covered with this comprehensive guide on how to fix it. CBS All Access has recently been rebranded as Paramount Plus, a new streaming service that aims to provide the best entertainment experience to viewers.

While CBS All Access works smoothly on most devices, Fire Stick users may encounter streaming problems and app malfunctions. One common issue reported by Paramount Plus users on Fire Stick is the UVP-1011 error code. In this guide, we will explore various solutions to help you resolve this problem and get your CBS All Access (Paramount Plus) working again.

How to Resolve CBS All Access Issues (2023)

1. Perform a power cycle

The power cycle is often the quickest solution, especially when you encounter an error code. It involves restarting your media device, the CBS All Access app (now Paramount Plus), and your internet connection.

To perform a power cycle:

  • Switch off all your devices, including the Fire Stick, router, and modem.
  • Unplug them from the power source and wait for a few minutes.
  • Plug them back in and turn them on.
  • Check if the issue is resolved. If not, continue to the next solution.

2. Clear the cached data and cookies in the app

Clearing the cached data can resolve many issues related to app performance. While rebooting the devices can fix the service on Fire Stick, clearing the app’s cached data is worth a try.

Follow these steps to clear the cached data in the CBS All Access app:

  • Navigate to the Fire TV menu and select the Settings tab.
  • Go to Applications.
  • Find the “Manage Installed Applications” section and click on CBS All Access.
  • Select “Clear Cache” and then choose the “Clear Data” option.
  • If the issue persists, you can uninstall the app and reinstall it.

3. Reset Fire Stick

If the problem is specific to the Fire Stick itself rather than the streaming service, resetting the device might help. Keep in mind that resetting the Fire Stick will delete all your personal data, and you’ll need to set it up again.

To reset your Fire Stick:

  • On the Fire TV home screen, go to the Settings tab.
  • Select “My Fire TV” and then choose “Reset to Factory Defaults.”
  • Click on “Reset.”

After the reset, check if CBS All Access (Paramount Plus) is functioning properly.

4. Check your browser

Sometimes, the browser you are using on your Fire Stick can cause streaming issues. This step is particularly useful if you don’t have any ad-blocking extensions installed.

Here’s what you can do:

  • Verify that your browser is updated to the latest version.
  • If you’re using an outdated browser, update it promptly.
  • Clear your browsing history, cache, and cookies, as they may disrupt streaming on Fire Stick.
  • Exit the browser and relaunch it. If the problem persists, try using a different browser like Safari, Firefox, or Chrome.

5. Disable ad-blockers

While ad-blockers like Pi-hole can help eliminate ads, they might interfere with the proper functioning of CBS All Access on Fire Stick.

To resolve this issue:

  • Disable the ad-blockers whenever you’re watching shows on the CBS All Access platform.

6. Check your internet connection

Sometimes, a poor internet connection can prevent smooth streaming on Fire Stick. To stream comfortably, you need a high-speed connection with speeds of at least 5Mbps or more.

To troubleshoot your internet connection:

  • Run a speed test to check if your internet speeds meet the minimum requirements for streaming CBS All Access on Fire Stick.
  • If your speeds are below the required threshold, consider upgrading to a higher internet package for better speeds.
  • If you’re already on a suitable internet connection, try restarting your router to resolve any issues. Disconnect the power cord from the power source, wait for a few minutes, and then reconnect it. Once the router is back on, check if you can stream without any problems.

Frequently Asked Questions (FAQs)

1. Why won’t CBS All Access work on my Fire Stick?

There can be several reasons why CBS All Access is not working on your Fire Stick. We have listed some possible causes and their solutions in this guide.

2. Does CBS All Access work with Fire Stick?

Yes, as long as you have an active subscription, you can stream CBS All Access (Paramount Plus) on any supported device, including Fire Stick.

3. What is going on with CBS All Access?

CBS All Access has been rebranded as Paramount Plus. Paramount Plus is a streaming service that offers more films, original content, and TV shows from ViacomCBS.


If you encounter the error code 1011 while using CBS All Access on Fire Stick, don’t worry. This guide provides you with several solutions to resolve the issue. However, if you have tried all the suggested methods and still can’t stream the service on Fire Stick, don’t hesitate to reach out to customer service for further assistance. Follow these troubleshooting steps, and enjoy uninterrupted streaming of your favorite shows and movies on CBS All Access (Paramount Plus) with your Fire Stick.